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accessing my iktisatbank account from the UK
Posted: Thu 20 Sep 2018 12:54 pm
by frugal90
I have been trying to access my bank account both yesterday and today but I am not receiving the sms code required for final login?
I am in the UK and it hasn't been a problem before, any others with the same problem
thanks
frugal
Re: accessing my iktisatbank account from the UK
Posted: Thu 20 Sep 2018 3:35 pm
by toonarmy
Yes I have had the same problem here in the UK too ...... I emailed them and they said there was a problem ..... As I wanted to transfer funds between accounts ready for a visit over there next week they said I could write a letter with the instructions and account details sign it and then scan the letter to them. They then rang me this morning we chatted over the phone and they carried out my instructions.
Found them very helpful..... If you go on their website where you log in and look for .... contact us and send them a message.
Hope this helps
Re: accessing my iktisatbank account from the UK
Posted: Fri 21 Sep 2018 7:12 pm
by frugal90
Sent them three messages, over 3 days and yet to hear from them? Can you pm me an e mail address so that I can try and follow it up. I might need to phone them next week, failing that. I have usually been happy with the service, but on this occasion it has fallen short. Thanks
Re: accessing my iktisatbank account from the UK
Posted: Sat 22 Sep 2018 1:55 pm
by frugal90
found replies in my spam folder today
problems at their end apparently