NTV - huge problems Saturday

[ATT]

Anyone else having big problems with pixellation and ghosting today on NTV ?

I have reported it to NTV and this is the response I got :/

"Thank you for contacting us. Your internet connection is enough to cover the NTV service needs. Perhaps the issue is related to the way the service works in TRNC and the not always good connectivity from TRNC to other parts of the world (as video is being delivered to TRNC from outside). However, this will hopefully improve in time. From NTV side, we can confirm that we haven't had any records of bad activity during the last ~10 days (after maintenance has finished)."

Does beg the question as to why they are selling the service in North Cyprus in the first place (purchased mine through MultiMax - not sure if there is any other supplier or if it is purely MultiMax)

What to do ?????????????????????????????

[mickhm]

yup I got problems with NTV too. Only thing to do is keep bombarding them with e-mails and (when its on) the online help. Perhaps they will get the message that we are not happy bunnies here

[ATT]

Don't worry mickhm, that's exactly what I intend to do

[teatime]

Their reply begs the question as to why it was working fine before this so called maintenance they have carried out.

[kbasat]

All of your question, including teatime's, have an answer, if you can all be patient for a few hours, we are drafting an official explanation together with NTV.

Kemal

[huggiesbob]

I don't know about other subscribers, but all I want is for NTV to give us what we are paying for.....at the moment all we seem to get are statements denying problems which is nothing more than firefighting and absolutely no consideration for offering credit for loss of service ......so is the problem Multimax or NTV or a combination of the two?

Really frustrating and another wonderful day of sport ruined (not that anybody at NTV seems to care)

[mickhm]

Well been haphazard all day now just gne off completely. Can;t be Multimax as I have a download speed of 6.37Mbs more than the 3 meg I pay for. Really really frustrating

[erol]

We (both MM and NTV together) are working to identify and resolve these issue as I type this. A (joint) statement will be issued by am tomorrow - Sunday 17th. We do understand that people are, understandably, extremely annoyed and frustrated and that we need to provide definitive information to users as to what the problems are, when or if they will be fixed and what will be done in the way of compensation in either case. For now I can only apologise to customers and say we are not ignoring these issues and we will soon provide a (joint) official statement.

(posted edited to change my error on the date - pointed out below by suel5 - thanks suel5)

[suel5]

Erol,

Sorry to point out the error,do you mean sun 17th? Do not want more confusion for everyone concerned.

[bargainboozeandwines]

Erol.

This what i am about to post is why i get so confused about NTV and Multimax and who or what is who in this billion dollar business !

Your boss tells me to keep my nose out because i am no longer a customer,ok i will after this post,but i am sure when you watch this then you will understand why i am so confused about multimax NTV !

who is who and what is what in this saga!

Erol. Great post from you above,but i am sure the customers would of liked to have read it from the boss/CEO.

http://www.youtube.com/watch?v=MyUM2TT5 ... e=youtu.be

http://www.youtube.com/watch?v=HYbftx3Z ... e=youtu.be

[bargainboozeandwines]

..

[suel5]

Good to see you altered the date Erol.

Thanks Suel5

[erol]

Erol.

Your boss tells me to keep my nose out because i am no longer a customer,ok i will after this post,.....

As much as I would like to believe the above, do not be too harsh on me if I remain sceptical about this claim for now.

but i am sure when you watch this then you will understand why i am so confused about multimax NTV !

who is who and what is what in this saga!

To be honest I am not sure why there is so much confusion. Companies evolve over time. This happens all over the world. I was a customer of Lloyds bank, then one day I was a customer of LloydsTSB bank. Now today I am again a customer of plain old Lloyds bank. No one asked me my opinions about any of this. Or a bit closer to home, one day The Internet Club was an internet service provider. Then it stopped being an internet service provider. Today it is far from clear (to me at least) what The Internet Club is. Or I could ask about ZeroChlor - is it a company or a product ? If its a company who is behind the company and is it the same person or people that was behind it when it first appeared here ? As far as it is a product, who makes it ? Who imports it into North Cyprus if it is not made here ? I could go on with any number of similar such questions under the guise of being 'confused', but as I am not a zerochlor customer I will instead just mind my own business.
NTV as an entity has evolved over time and continues to do so. Originally NTV services were only available to those with a Multimax internet connection. This was the birth of NTV as an entity but it was always NTV and never Multimax TV. Then it became available to those with other companies internet connections. It continues to evolve over times, as does Multimax for that matter. Originally MM provided support for the NTV service. Now NTV has taken over support for it's services directly. Whilst I understand why some think this is a worrying or bad thing the truth is the core motivation for doing this is actually to seek to give better, quicker and more relevant support for both MM and NTV services. As individuals we learn, we grow, we change and we move on into the future. The same with companies. Sometimes there are 'growing pains' but this is a natural part of what is hopefully an on going progression.

Erol. Great post from you above,but i am sure the customers would of liked to have read it from the boss/CEO.

Kemal, along with other key people from NTV, are working their respective butts off to try and make things better for customers, even as I type this. I am doing my best and my bit to try to give customers of both services as much information as I can, though it does actually feel right now I am spending more time answering posts from you , who has never been an NTV customer and is now no longer a MM customer either, than from actual customers, but so be it.

[muffin]

Just to add support to those who have already posted. Excellent reception on NTV for a few hours until about 9.30pm on Saturday 16th and then almost as if someone had switched it off, the old problems i.e. buffering freezing disappearing picture, came back.

We have to wonder if some third party is deliberately jamming the service.

Incidentally have also sent several e.mails directly to NTV

[erol]

Just to try and update customers.

Individuals from both MM and NTV have been working through the night and continue to do so to get to the bottom of the problems that have been plaguing the NTV service. We had intended to send out a joint statement from both MM and NTV to customers about what is going on today. However this statement will now be released on Monday 18th November. Progress IS being made and a full definitive statement will be posted on Monday that should answer customers questions.

Again we would like to apologise to customers and reassure them that we are making every effort to get to the service back to an acceptable level in the shortest possible time. The statement due now on Monday 18th will include addressing issues of compensation for the period of unacceptable service.

[ATT]

Erol,

I for one appreciate the update and the proposed statement from MM and NTV. What I haven't appreciated is receiving emails from NTV that say there have been no issues, when quite clearly there has; receiving sarcastic responses on this forum when all I was wanting to do was get some clarity regarding the severe issues I have been experiencing with NTV; and having absolutely no way of speaking to an individual about the issues with NTV when MM have announced the new set-up for support and NTV support seems to have disappeared into a black hole.

I do appreciate it can't be easy to deal with a host of disgruntled customers when things go wrong, but I do hope the issues can be resolved and that both MM and NTV will have learned some valuable lessons from this whole episode. I will stick with it for now, but I am sure you really do appreciate that NTV customers' patience is now wearing thin - and I have only been a customer for 8 weeks.

I also think that there could and should have been a better transition during the restructuring of support arrangements, and a clear customer communication in advance of the changes would have helped immensely to make life easier all round. You may argue that an advance communication was made (and indeed if it was I did not see one), but you clearly can't argue that it was effective given the level of misunderstanding of both MM and NTV customers.

I write this post in the hope that it will be received in the manner in which it is sent - as a means of feedback to help improve the service provided.

Best regards and good luck !

[Mollie the cat]

ATT, great post, probably sums up what most NTV customers feel. I also endorse your comments regarding the update, it looks like NTV have finally recognized and admitted there are indeed fundamental problems with the service.

I have actually another system lined up, but will wait to see what the official response is.

We certainly cannot put up with the stop start service we are experiencing most evenings.

[bargainboozeandwines]

Erol



You are right i am not a customer,but several friends are who i recommended the service too.

You may think i am loving this and i can assure you that would be wrong of you to think that way.

The problem is erol when you are dealing with the public which i have done since i left school,customer service,quality,and price and transparency is paramount,not flippant sarcastic post to the customers.

And thanks for the concern regarding ZC Brand,yes it is still owned by one person but not sold by the same person in Cyprus any more and the good thing about ZC is that it does do what it says on the bottle/tin,and it says 1 litre and you get 1 litre.

My friends just want the tv system to work and get back using the service they paid for.

Erol,stop the spin for Allah sake,you do not spend half your time answering my posts.This is what i mean about honesty and truth.

Anyway Erol,hurry up and sort out the magic box so all the customers are happy once again and i can look my friends in the eyes again who i recommended to MM.

[PoshinDevon]

BB&W - Can I suggest you back off this thread as you are not a customer of MM - appreciate that you may have recommended the service originally to friends etc but your continued comments are not helpful. If needs be why not contact your friends direct to voice your concerns. Let the service provider get on with trying to resolve the problem and then make their report in due course.

Erol - suggest no need to comment on anything posted by BB&W re the problems experienced with NTV or Multimax. As you say they are not a customer so I see no reason to respond to comments regarding the service.

Just a suggestion

Thanks

[Marions]

I am going one further here. I feel that the original posters question has been answered, and would suggest if not that he communicates by p.m. or e mail to those he feels can help. Obviously this is of concern to customers affected by this service. I am therefore locking this thread as the matter has been dealt with,