English Customer Service Representative position available

[Julia.Cattaneo]

English Customer Service Representative

1. The role/objectives of the position:

HititBet.com is a premier online sports and race betting site. We are currently looking for a new English Customer Service Representative to join our expanding team at Hititbet International in Girne, North Cyprus.

The Customer Service Representative is responsible for providing excellent customer service, handling all queries from the customers, and building strong customer relationships. This is a challenging position, where you will take initiative for problem-solving. You will work with varied customer service channels and constantly interact with international customers. You will need to be a real team-player to evolve in an international and thriving environment.


2. Major duties and responsibilities.

Solving and investigating customer’s queries.
• Communicating politely with customers by email, messages, telephones and chat.
• Handling all customer complaints or major incidents.
• Contacting customers for the provision of one-to-one services.
• Providing advice and help to customers using the products or services of the organization.
• Maintaining accurate and timely records of correspondence or discussions with the customers.
• Learning about the products or services of the organization, and following up-to-date with modifications.
• Processing orders effectively and accurately.


3. Requirements for the position

Excellent customer service skills: politeness, confidence, tact, patience, and diplomacy while dealing with customers.
• English as a mother language or fluency level both written and spoken.
• Excellent interpersonal and communication skills
• A prior experience in a telephone or email based position would be an advantage.
• Flexibility: you will work on shifts. Day shift is from 10am to 5pm and evening shift is from 5pm to 12am.


4. Education and Prior Experience

Prior experience in customer related activities (service (support, call center. Helpdesk…) and/or telephone and email based position would be ideal.

Please send your CV to: julia.cattaneo@hititbet.com
For any enquiries regarding the position, call Julia: +90 533 870 21 23

[Julia.Cattaneo]

Position is now filled. Thank you for contacting us.