Internet

[Harrythecod]

Last two days internet unusable tv unwatchable stop start then freeze then reboot and same again spoke to isp provider said no pro there end anyone having same issue

[Kanonier]

Same here, it's been intermittent for the past couple of days.

[Bob 4]

Who's your internet supplier, I've been with extent now for over 10 years and very rarely any problems. However it was down on Monday morning, one telephone call and it was back up in 15 minutes, excellent service.

[ljarvo]

Bob 4 - our internet provider (speaking on behalf of Harrythecod as well) is Multimax

They did come out and investigate today and installed a new receiving dish and was very helpful.

So cant fault the service - was working ok but now TV is playing up again.. maybe just not enough capacity on the fibre ...

Very frustrating.

[ljarvo]

No wonder the TV isn't working when you look at the speeds...

See attached.

I am using my UK mobile with wireless switched off and the mobile network is quicker than the internet!

[kbasat]

It is imperative that you call or contact support when you actually have problem. It is much much easier to catch the culprit in action instead of trying to determine what could have been wrong several hours/days earlier.

K.

[ljarvo]

Hi Kbasat,

We did report it when it was happening and as I mentioned above Multimax were helpful and came out a few hours later yesterday and installed a new dish and re-angled it.

Then around 21:00 last night it was very bad again and still bad today - so we will have to contact again

Thanks

[Harrythecod]

As my partner said mm have been very helpful they installed a new receiver as said the signal was unstable and they have moved there base station to a new location but still same issue can not watch tv just locks up and can hardly get enough signal to use computer I pad etc I have spoken with them again twice today and they are trying there best and keep saying it is fixed but still having same issues I am waiting for another call back is this a mm
issue or a general issue with other internet suppliers

[Geoff1131]

I have been having the same issues for weeks now. The most stable channel on my tv is the black page with the blue line that runs across it, this is normally on most days but it does get interupted for a few seconds by another tv programm now and then. Laptop is also so slow, sometimes the message ' no internet connection ' comes up.

[Harrythecod]

Yes that was the same issue we had thankfully mm spoke to us again yesterday asked us to unplug router then said they will call us back . About 1hour later they phoned and said problem fixed we asked what they did but the man said manager done something since then it has been perfect touch wood.for how long we shall see we’ll done mm