iCAN Warning: Barclays bank email scam
Posted: Thu 10 Oct 2013 5:05 pm
An iCAN member has reported a suspicious email, supposedly sent by Barclays and asking for the completion of a form to assist with security measures for online banking. The email says ‘If you choose to ignore our request, you leave us no choice but to temporary hold on your funds’. This is not a genuine email and you should not provide the information requested.
This is known as phishing – emails are sent at random and claim to come from a reputable company such as your bank. The emails attempt to trick people into disclosing sensitive information at a bogus website (phishing site) operated by fraudsters. These emails usually claim that it is necessary to ‘update’ or ‘verify’ your customer account information and they urge you to click on a link in the email which takes you to a phishing site or on a form attached to the email. Any information entered on the phishing site or form will be used by the criminals for their own fraudulent purposes.
If you think you've fallen victim to online fraud on your Barclays account, call them straight away on 0845 600 2323.
If you've received a suspicious email that claims to be from Barclays, please forward it to internetsecurity@barclays.co.uk (Link opens in a new window) and then delete the email immediately.
To protect yourself following these tips:
• Be suspicious if the email addresses you in vague terms like ‘Dear Valued Customer’.
• Never log in to your online bank account having clicked on a link in an email. If you want to log in to your online bank account, you should open your internet browser and type the bank's web address in yourself.
• Be suspicious if you are asked to ‘confirm’ or ‘update’ your password or any personal information by clicking on a link and visiting a website - banks will never email you to request that you do this.
• Treat all unsolicited emails with caution and never click on links from such emails and enter any personal information
• If in doubt about the validity of an email, or if you think that you may have disclosed information to a fraudulent site, contact your bank immediately on their advertised number.
For general consumer advice ring the Citizens Advice Consumer Helpline on 08454 04 05 06 or visit http://www.citizensadvice.org.uk/
Please note that all of our iCAN messages can be found in a directory at this link http://www.warrington.gov.uk/ican and are in flyer format so that you can print them off and circulate to friends and family. You can search the directory using keywords or open one of the five categories that we have listed.
http://www.tswarrington.co.uk
email: tradingstandards@warrington.gov.uk
This is known as phishing – emails are sent at random and claim to come from a reputable company such as your bank. The emails attempt to trick people into disclosing sensitive information at a bogus website (phishing site) operated by fraudsters. These emails usually claim that it is necessary to ‘update’ or ‘verify’ your customer account information and they urge you to click on a link in the email which takes you to a phishing site or on a form attached to the email. Any information entered on the phishing site or form will be used by the criminals for their own fraudulent purposes.
If you think you've fallen victim to online fraud on your Barclays account, call them straight away on 0845 600 2323.
If you've received a suspicious email that claims to be from Barclays, please forward it to internetsecurity@barclays.co.uk (Link opens in a new window) and then delete the email immediately.
To protect yourself following these tips:
• Be suspicious if the email addresses you in vague terms like ‘Dear Valued Customer’.
• Never log in to your online bank account having clicked on a link in an email. If you want to log in to your online bank account, you should open your internet browser and type the bank's web address in yourself.
• Be suspicious if you are asked to ‘confirm’ or ‘update’ your password or any personal information by clicking on a link and visiting a website - banks will never email you to request that you do this.
• Treat all unsolicited emails with caution and never click on links from such emails and enter any personal information
• If in doubt about the validity of an email, or if you think that you may have disclosed information to a fraudulent site, contact your bank immediately on their advertised number.
For general consumer advice ring the Citizens Advice Consumer Helpline on 08454 04 05 06 or visit http://www.citizensadvice.org.uk/
Please note that all of our iCAN messages can be found in a directory at this link http://www.warrington.gov.uk/ican and are in flyer format so that you can print them off and circulate to friends and family. You can search the directory using keywords or open one of the five categories that we have listed.
http://www.tswarrington.co.uk
email: tradingstandards@warrington.gov.uk