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Multimax
Posted: Mon 24 Mar 2014 6:54 pm
by Harrythecod
Freezing picture for past four days am I the only one
Re: Multimax
Posted: Mon 24 Mar 2014 7:29 pm
by kbasat
Why is the heading of this topic 'Multimax'?
Re: Multimax
Posted: Mon 24 Mar 2014 7:36 pm
by Geoff1131
I agree kbasat. the problem seems to be the NTV system again. I am not with Multimax and my internet speed is around 5mb download and nearly 2 mb upload so more than enough to get the tv working. But for the past few days it has been freezing and going off altogether. It is a great system if they could only get it to work.
Re: Multimax
Posted: Mon 24 Mar 2014 7:37 pm
by Harrythecod
Sorry multimax ntv I don't know all I asking if any one else has same problem as every time I try ntv help line there is never anyone online
Re: Multimax
Posted: Mon 24 Mar 2014 8:38 pm
by kbasat
Just for reference, Multimax is an Internet Service Provider (ISP), if you believe you have an issue with your Internet connection, perform a speedtest at
http://www.mmcyp.com and contact Multimax.
I think what you mean by 'picture' in this case is NTV, and you need to contact them for support, unless you believe the problems with NTV is caused by your Internet connection.
K.
Re: Multimax
Posted: Tue 25 Mar 2014 9:33 am
by muffin
Had a reply from NTV advising that the appalling transmission was caused by a major internet problem affecting the whole of Turkey and the TRNC. but has now been fixed as of late yesterday.
Re: Multimax
Posted: Tue 25 Mar 2014 1:10 pm
by Groucho
kbasat wrote:Just for reference, Multimax is an Internet Service Provider (ISP), if you believe you have an issue with your Internet connection, perform a speedtest at
http://www.mmcyp.com and contact Multimax.
K.
What number do we ring? I don't want the girls in the office I want someone who can see why I'm only getting 1/3 of the speed I should be getting... that from 6:30 this morning not peak times....
Re: Multimax
Posted: Tue 25 Mar 2014 1:37 pm
by kbasat
Re: Multimax
Posted: Tue 25 Mar 2014 3:02 pm
by TRNCVaughan
muffin wrote:Had a reply from NTV advising that the appalling transmission was caused by a major internet problem affecting the whole of Turkey and the TRNC. but has now been fixed as of late yesterday.
My NTV is still freezing fairly regularly.
Re: Multimax
Posted: Tue 25 Mar 2014 3:48 pm
by terry2366
Just as a matter of interest my internet is brilliant and around 10 mb except from 7 pm till about 10pm when it's around 1mb is this normal? It's at its worst when football matches are on I am in karalanoglu.
Re: Multimax
Posted: Tue 25 Mar 2014 3:58 pm
by kbasat
@terry2366, we need to look into this, speeds do not just on its own fall down to 1mb figure, but there are a couple of scenarios why this might happen.
Are you doing very heavy downloads during peak hours, or have iptv streaming on for extensive hours?
If you are on 15mbit package, we have clearly stated on our initial announcement that 20mbit is the suitable package for streaming video. This may be your problem.
http://www.kibkomnorthcyprusforum.com/v ... =8&t=12356
Email me at
kbasat@multimaxcyprus.com and we will take a look.
Kemal