Kibkom North Cyprus Forum

Does anyone know if you have to give notice or pay a penalty for giving up digiturk? Thanks. It is on DD at the moment.

Just go in shop taking your box & lead with you & tell them you no longer want it. No penalties & girls don't really seem that bothered about you cancelling it ! Don't forget to cancel you D/D

Sue

Thanks for that Peri. Will do.

Not quite so. I decided to leave Digiturk after I was charged differing ammounts over a period of about 6 months. This month it was 62 Lira, next month was 59, month later was 64. When I went in to ask what the correct price was I was told it was 58Tl. Their web site quoted 49 Tl for my package. They offered to cut the price down to 53Tl if I took out a 12 month contract with them. I asked why quote 49 Tl and charge 53 Tl. That helps to pay for our office was the reply. When asked why I had been charged 64 and 62 and 59 Tl they found this question hard to understand. The reason I was being charged these differing ammounts is because I was a month by month customer. They would reduce my bill to 53Tl by signing a 12 month contract. I refused and told them that I would return their box etc the following day. When I returned the box I was advised that I must give a months notice and pay them 73 Tl for the month. I asked why only to be told that this is in their contract. I told them that I did not have a contract but they insisted that if I wanted to cancel then this notice period was required. They then said that I would be charged for a month notice even if I returned their box. I asked how they intended to collect this and was advised that my details were on their contract. But I do not have a contract I said. I saw their eyes glaze over at this point and I left telling them to send me an account with a copy of my contract. 3 days later I received a text advising me that I was late in paying and my account was 68 Tl for the month. I sent a text back to be told this was the price on my contract. Nothing since.

Gave our box back to Digiturk 2 months ago. No charges , have to say I don't miss it either !.

...if you want UK TV, plus much more for FREE then go to http://www.filmon.com you can connect laptop/PC to the TV and you have BBC ITV etc etc you need at least a 2.5 meg connection so it 'plays' OK. you can set up an account for FREE and record your favs when you like ...enjoy ...you only have to pay if you want HD quality.