Kibkom North Cyprus Forum

A relation turned up at the airport for the flight home and found that the 3 tickets had been cancelled. They were told the tickets were cancelled 30 seconds after booking. The Plane was full so they had to stay in North cyprus. The airline are not playing ball and are charging them the full high price to get back to the UK. They are looking at how to tackle the situation with the airline as clearly why would anyone pay for 3 flights and then cancel them 30 seconds later. They cannot find any evidence of a refund of the taxes on the bank statements.

So, has this ever happened to anyone else?

If anyone is booking flights in the next couple of days would you be able to look to see if there is an option button to cancel anywhere within the booking process (why would there be?) as an argument to the airline will be that it would take more than 30 seconds to retrieve the PNR and then cancel.

Our flight was cancelled flying back from Manchester. We had to lose one week of our long-planned holiday to fly back without extra cost. Will never travel Pegasus again, thoroughly unreliable, and the most miserable looking flight attendants I've ever seen - looked like they'd like to throw the lot of us out of the doors!

sorry to hear that, did they give an explanation?

Not sure if you're asking me or the original poster, Cal, but we had no explanation. Take it or leave it: go to London to fly back, not an option, or return to North Cyprus a week early. We had been away from the UK for 8 years, really looked forward to catching up with friends and family, had to cut short a stay with family in Scotland and missed catching up with really good friends in England. Lousy airline, wouldn't touch with a barge pole.

One reason I use Larnaca to fly with BA. I have more confidence in a British airline if something goes wrong. I hope your relation manages to sort things out Col.

its not just Pegasus. We were flying out with Cyprus Airlines in November to the UK. To date they have changed the flight times three times, not to our advantage, they telephoned last night to say they are now flying to Stansted not Heathrow as planned, useless!!

Col
It doesn't add up - surely with an online booking they would have received email confirmation of the flights from which they printed their tickets. If the flights had been cancelled immediately then the airline should have sent another email cancelling the booking. Either way, the status of the booking should have been displayed whenever looking at the booking online. Pegasus allow you to do an online check-in 48 hours before take-off - it's always good to do that as if you encounter problems then you have 48 hours to try to sort them out.
I don't know if this is any use, it's how to claim compensation if your flight has been either delayed or cancelled, even if it was a few years ago http://www.moneysavingexpert.com/travel/flight-delays.
It sounds like they are at it to me.

Pegasus TA & Atlas flights are not to the EU as they go to Turkey and then onto the EU under a different flight numebr
Outward from the uk you are covered for the first pat oft the journey under the Eu rules

Wanderer,
the Pegasus flights to and from Stansted use the one flight number, PC501 and PC502 so should be covered all the way

This may help. I watched a UK TV programme earlier this year on consumer rights and flight problems was one such topic. The 'expert' stated there were different rules for EU and non EU airlines and within EU start/finish destinations. If an airline is based outside of the EU (Pegasus, TA, Atlas etc) compensation is not automatic). I do not think Ercan is an EU start or finish recognised destination, although I am sure somebody will correct me if I am mistaken.

It's all in the link that I posted

'An EU flight is where the flight departed from an EU airport, regardless of the airline, OR where an EU airline landed at an EU airport. Under this law, EU airports also include those in Iceland, Liechtenstein, Norway and Switzerland.

So a delayed Manchester to Miami flight qualifies, regardless of the airline. Yet for Miami to Manchester, you are entitled to compensation flying Virgin or KLM, but not on Air India.'

Does that make it clear? If you fly from UK you are covered wherever you are flying to but you would not be covered flying from here/Turkey to UK unless the airline you used is based in EU. So it wouldn't work for Col but should do for Mobry.

Two carrier I always avoid, Ryanair and Pegasus, prefer to use Easyjet and Turkish Airlines, but then that is down to my experiences.

Having once found myself kicked off a fight from LAX and hence missing a connection from Schiphol to UK, I always ring whatever airline I'm flying on at least 24 hours prior to take off to confirm I'm on the flight. In Pegasus case I phone Istanbul via Skype and speak to a real life person!! More often than not I book seats that way, rather than rely on their internet booking form. It's probably me, but I don't find it user friendly at all.

Problem was they were in trnc. You receive an email with booking confirmation and they had printed tickets. What they do not do is send email to say it is cancelled. I have had to cancel 3 flights on insurance this year. And not once did I get an emai. What you do get is taxes back to the account, which in this case did not happen. They are starting to play ball a little by offering to fly them back or refund. All too late as flights booked via larnaca as it was thought that they could get back earlier than what was being offered.

The saga continues.