Page 1 of 1
printer problems
Posted: Wed 26 Nov 2014 8:52 am
by caz11
can anyone help me. have got a new printer which will not print from Microsoft word processor, paper goes through but comes out blank, doing same on old printer.
Re: printer problems
Posted: Wed 26 Nov 2014 8:55 am
by karmels
Have you installed the drivers for the printer.
Re: printer problems
Posted: Wed 26 Nov 2014 11:22 am
by muffin
You need to check to see if the driver is installed ( click computer button on entry list)
Re: printer problems
Posted: Wed 26 Nov 2014 1:58 pm
by kaiserphil
Yes, we had the same problem. Try downloading the right drivers from the manufacturer's website.
Re: printer problems
Posted: Wed 26 Nov 2014 2:51 pm
by caz11
yes have installed drivers from Epson and hp web sites.
Re: printer problems
Posted: Wed 26 Nov 2014 4:16 pm
by karmels
caz11.
Which printer are you useing? you mention downloading from HP & Epsom which are two different drivers??
Re: printer problems
Posted: Wed 26 Nov 2014 4:22 pm
by Hedge-fund
I'm guessing one is the old one and the other the new one.
Disconnect printer from PC
Delete both printers from your PC
Turn PC off & unplug for 2 mins
Turn PC on
Install new printer only
Re: printer problems
Posted: Wed 26 Nov 2014 4:25 pm
by Keithcaley
First things first!
Look at the instructions to print a test page by using ONLY the controls on the printer - not the PC, and check that the printer will actually Print a test page...
Re: printer problems
Posted: Thu 27 Nov 2014 8:30 am
by caz11
thanks for all replies, uninstalled both drivers,installed hp and now working, did not do restart after first install.