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Computer Virus??
Posted: Mon 17 Aug 2015 6:03 am
by Mollie the cat
A friend of mine has unwittingly downloaded something called re image and is causing havoc, does anyone know if this is a virus, if so he needs to delete it, he has tried everything and cannot get rid of it, any advise would be appreciated.
Re: Computer Virus??
Posted: Mon 17 Aug 2015 6:30 am
by Keithcaley
Re: Computer Virus??
Posted: Mon 17 Aug 2015 8:02 am
by Mollie the cat
Keith,
My friend came this morning, he has already deleted reimage from his computer but it looks like its still there (hidden) any ideas please? Its still in program files.
Re: Computer Virus??
Posted: Mon 17 Aug 2015 10:27 am
by Keithcaley
Apart from following steps 1 to 4 on the link that I posted, I have no suggestions, sorry!
Re: Computer Virus??
Posted: Mon 17 Aug 2015 12:11 pm
by jimm
He could try a windows restore from before the date he got infected
Re: Computer Virus??
Posted: Mon 17 Aug 2015 12:56 pm
by Groucho
Just get rid of the PUP... (Potentially Unwanted Program)
Use the following scripts to remove any files you simply want rid of
Open command prompt if you don'r know how to do this look it up - check for Elevated Command Prompt and open it as Administrator
Then
takeown /f c:\{path and file name} and press enter
then type
icacls c:\{path and file name} /GRANT ADMINISTRATORS:F
then
erase c:\{path and file name}