Kibkom North Cyprus Forum

Here we go again!!! it that time of year again!!! Rugby World cup, Strictly Come Dancing ( not that I care), The X Factor (again not that I care) and the new series of Downton Abbey (that I will watch). But at the moment I just would like to watch the rugby without all this buffering and freezing!!! Multimax speed test readings: Download speeds, 1st test 1.18. 2nd test 1.02. 3rd test 1.0... Upload speed, 1st test 0.38. 2nd test 0.24. 3rd test 0.18.
I am on a MM platinum account and NTV Premium. What am I paying for!!!
When its good, its good. But when its bad it really P****s one off.

Thank goodness we can buy moody DVD'S here.

I have just tested mine 20.19 download. Where are you testing to and have you done a reset on the system?

dap2410 wrote:Here we go again!!! it that time of year again!!! Rugby World cup, Strictly Come Dancing ( not that I care), The X Factor (again not that I care) and the new series of Downton Abbey (that I will watch). But at the moment I just would like to watch the rugby without all this buffering and freezing!!! Multimax speed test readings: Download speeds, 1st test 1.18. 2nd test 1.02. 3rd test 1.0... Upload speed, 1st test 0.38. 2nd test 0.24. 3rd test 0.18.
I am on a MM platinum account and NTV Premium. What am I paying for!!!
When its good, its good. But when its bad it really P****s one off.

Thank goodness we can buy moody DVD'S here.

Contrary to popular belief, and despite all our attempts to train our staff, we are NOT telepathically connected to our customers at all times and find out whether they have any problems with their connections or not.

Did you know that by the time you come into this website, login and write this post, you can actually connect to http://www.mmcyp.com, login to your account and fill out a customer support ticket???

Did you know that by the time you come into this website, login and write this post, you can actually dial 0548 888 6629 and speak to somebody live (M-F 08-23, S-S 09-20)

Did you know that by the time you come into this website, you can send a simple email to info@multimaxcyprus.com.

Just 3 simple ways to contact Multimax...

----

I guess some people are desperately waiting for something to happen with their Multimax connection so they can b..ch about it on public forms. I really feel that doing something to quickly fix their connections is not the primary goal for some people, but complaining about it is...

It really p***s me off that we invest so much time and money to develop so many ways to help our customers, but instead of using them, some customers insists on not using those channels and prefer to just anonymously complain here.

K.

Kbsat. You are not the only isp in trnc. Has it come to your attention that there are no complaints about any other isp on this forum? Think about it!

silverfir wrote:Kbsat. You are not the only isp in trnc. Has it come to your attention that there are no complaints about any other isp on this forum? Think about it!

Has it not come to your attention that there is pretty much NOTHING about any other isp on this forum?

There are surely other ISPs in trnc, none of which are currently even close to being our competition.

K.

There is nothing on the forum about other isp's because they have nothing to complain about. Game, set and match as they say

silverfir wrote:There is nothing on the forum about other isp's because they have nothing to complain about. Game, set and match as they say

I could write so much to take this apart but I wont, I only have these questions to you:

Who are you? which ISP are you using that is free from any problems? What speed/package you are on? How much you are paying? and please go to http://www.speedtest.net and share us your test result so we all see how wonderful your connection is.

You claim ONLY MM has issues and NONE of the other isps have any problems, share with us your experience with your provider, all the details so we are all educated.

This forum is all about sharing, so share with us!

K.

Given the weather yesterday with power cuts and loss of satellite tv its a wonder we are connected at all.

I can't understand why Multimax get such a hard time?

Excellent product and service. Yes sometimes it gets a problem but I would say 99% of the time it delivers a great service. When there is a problem they are honest and quick to remedy any problem they may have.

Would you get this in the UK? NO!

Kevin

31mbs download
4.8mbs upload
7ms ping

Tested this morning
I can nearly ALWAYS download an one hour Iplayer program in just a few minutes.
I stream movies with no buffering I would say 95% of the time.

If I find it a bit slow, I just simply turn the equipment off and count to ten then turn on again.
I normally only find its slowed a little after a power cut.

Maybe I am lucky? Maybe all my friends and family with Multimax are just lucky too?

Keep up the good work MM

We're are with one of said other ISP, Digital Supreme,and have no need to come on this or any other forum with complaints about them simply because we have none. However,I certainly would not be afraid to voice any complaints ,wherever I chose,and would not expect to be met with such a patronising response from any providers CEO.

jen wrote:...wherever I chose,and would not expect to be met with such a patronising response from any providers CEO.

Is the truth Jen that you simply would not get any response here from any other ISP were you to post here about them. Maybe we should copy all the other ISP's here (and around the world) and simply just not engage with customers directly on a neutral forum like this one ?

I watched English tv, through NTV last night, I had no problems at all with it. My NTV is the basic package that I get free with MM.

The truth ,erol, is that as I have already said, I ,and presumably other clients,have no complaints, ergo no need to voice these nonexistent complaints on this forum.
How you choose to run your business is of course your choice,I simply responded as a satisfied customer of a.n.other ISP

Erol,
The problem I have is when NTV does go wrong I never know whether it is NTV or my internet connection? Friends of ours lost NTV the other night, they logged onto NTV help desk who said the problem was their internet provider, they had good internet and good speeds so where do you go from there?

The original poster said NTV was playing up so why would Multimax get involved?

Sorry,
Just noticed they were complaining about their internet speed. You are right though, MM has a very good help desk, they are very quick to respond to customers, I certainly have no complaints.

In response to Kemal's request to share experiences I would like to state how happy I am with Broadmax and how unhappy I was with Multimax, before they dumped their Famagusta customers that is! Reminiscent of how we were treated by Extend all those years ago. Now who was in charge of them?

dap2410 wrote:Here we go again!!! it that time of year again!!! Rugby World cup, Strictly Come Dancing ( not that I care), The X Factor (again not that I care) and the new series of Downton Abbey (that I will watch). But at the moment I just would like to watch the rugby without all this buffering and freezing!!! Multimax speed test readings: Download speeds, 1st test 1.18. 2nd test 1.02. 3rd test 1.0... Upload speed, 1st test 0.38. 2nd test 0.24. 3rd test 0.18.
I am on a MM platinum account and NTV Premium. What am I paying for!!!
When its good, its good. But when its bad it really P****s one off.

I understand your frustration. We all want everything to just work, all the time. The truth is however that if you rely on IP based TV it will not just work all time like old broadcast TV systems used to work. That is true the world over and you only have to google 'BBC iPlayer buffering' to see that thousands of people in the UK experience these problems. I try and be as straight forward and honest with people when they come and sign up for MM internet and talk about 'TV' and have done my best to train our staff to do likewise. I personally estimate that IP TV will work around 90% of the time. What this means to me as an F1 fan that relies on the internet to watch the races is that over a 20 race season on average there will be two races a year that I will not get to watch without issue. In fact I was unable to watch this weekends race in Singapore because half way through I lost all power to my house for several hours. C'est la vie. I do understand your frustration but if your expectation is that IP TV will work with the level of reliability that you would get from broadcast TV if you were living in the UK, then I am afraid you will be frustrated - it just does not work with such levels of reliability, not in the UK and not here.

Please do also try and understand 'our' (Mulitmax's) frustration as well. We want to resolve our customers issues as quickly and efficiently as we can. Customer posting there problems here is frustrating, not because we do not want anyone who is having problems to 'keep quiet' but because reporting the problem without having reported it to us directly us via the various means in place to do so, makes it hard to impossible to help you - and that is very frustrating because we DO want to help.

Yesterday was a 'bad' day for Multimax. On a Sunday when inevitably our staff levels were lower than during the week, we had continuous power outages in many areas across the island this causes us all sorts of problems. Despite this I did personally investigate your issue as soon as I saw your post (and as you have a real name in your profile I was luckily able to know who you were to do so). By 21:30, on a day I was not officially working, I had passed information of the potential issue to someone who could deal with the issue. By 23:30 - on a day they were not official working they had taken remedial action to lessen the impact of the issue and scheduled a permanent solution for today. I believe this level of 'support' is actually industry leading, not just here in north Cyprus but actually compared to any where. We do our best to provide the best service we can in an environment that is very challenging. We just ask that you PLEASE report problems to us directly via the various channels we provide for such as your first response when you have issues, so we can try and resolve those issues as efficently as possible.

Well done MM.

Outstanding service given the circumstances.

jen wrote:The truth ,erol, is that as I have already said, I ,and presumably other clients,have no complaints, ergo no need to voice these nonexistent complaints on this forum.

With respect Jen that is like me saying I have had no problems with my Hyundai car so presumably no one else has ever had any problems with a Hyundai. Nor is it entirely true to say that complaints here on this forum from users of other ISP's are non existent. In general Mulitmax gets more 'positive' comments here than any other ISP as well as more 'negative'. Basically we are talked about more in both ways than any other ISP and that is I believe related to the fact that we as a company, unlike any other ISP, do engage directly with the users of this forum. The fact is we have many thousands of customers and almost all of them came to us having used other ISPs before coming to us. I believe that we have raised customer expectations across the whole ISP sector in North Cyprus, in terms of speeds, reliability and customer support and that is a good thing, for our customers and for every internet user in north Cyprus.

Thank you Multimax, Thank you NTV but most of all - Thank you Kibtek for providing a power cut half way through the Singapore F1. Before you did your normal thing during the first rains the NTV reception was solid, carried to me on my very solid Multimax ISP link, so well done Kibtek for dropping everyone in the sh*t and allowing even more disdain to be heaped upon the shoulders of the best ISP in the North - then creeping away to hide and let everyone else take the blame.

But thank you Kibtek anyway - at least I never got to see Hamilton forced to retire, lol.

Below are quotes from people who has posted on THIS forum just in the past few months, is there any other ISP here that even compares?

Jonnie wrote: "I feel MM offers the best value and best service on the island, keep up the good work."

mrsgee wrote: "We are customers of multimax, have tried the competition and they did Net (sic) come close in terms of service or speed."

muppet wrote: "I have always thought your service fair and well priced, when I initially bought in I received approaching a 10 fold increase in speed for similar cost and you service and offerings have only improved. I feel MM offers the best value and best service on the island, keep up the good work."

sophie wrote: "Thanks MM, I don't know what we'd do without you."

rocking wrote: "I think the service we get from MM is great. Dont know how I managed without all these TV channels, especially in winter. Thank you MM, doing a great service and not expensive."

meldy wrote: "Thank you Multumax for a great service."

TheSaints wrote: "Multimax has given me excellent service over the last few years. "

tomsteel wrote: "I am a happy MM user and have been so since the company set up here."

Darzee wrote: "I think Multimax is good value for money."

Mollie the car wrote: "I had problems over the weekend with my internet, called the office yesterday their engineers called first thing this morning and replaced the faulty wiring, super fast service, nice guys, first class service from Multimax thank you."

davidthomas wrote: "We've been with Multimax for over 3 years. Excellent company and service."

stevie-d wrote: "We Can Highly Recommend Multimax been with then for 3,Years . It's what it says on the tin. Fantastic Sevice."

rogerb wrote: "In the 14+ years I've been here, I've tried most of the internet service providers here. In my honest opinion Multimax are streets ahead of the competition in both reliability and customer service."

ozankoys wrote: "Multimax are excellent of course there are some issues sometimes but their customer service is vey good & they quickly resolve them."

desih wrote: "Multimax are first class."

Art wrote : "MM MM MM every time!"

lally wrote: "Multimax every time"

Um - XRealnet has been very reliable over last 2 yrs. Occasional probs re buffering but very few downtimes. We use a bought VPN, doesn't cost much and neither does XRealnet.

Mollie the cat wrote:Erol,
The problem I have is when NTV does go wrong I never know whether it is NTV or my internet connection? Friends of ours lost NTV the other night, they logged onto NTV help desk who said the problem was their internet provider, they had good internet and good speeds so where do you go from there?

Again I understand this frustration. With an internet based TV service, unlike old world broadcast systems, there are many 'players' in the chain between you and the content you want to watch. There are the people who provide the TV service, there is your ISP that controls your connection 'locally' and then there are many other entities between those two as well, firstly here in north Cyprus TTnet in turkey, but others as well that provide the trunk connectivity between Turkey and the rest of Europe and then there is the 'local' provider at the end where the TV service comes from. When your IP TV service buffers and breaks up and becomes unwatchable it can be cause by any of these 'entities' and that makes tracking down the source of the problem at any given time challenging and often frustrating. I do understand this.

In general terms there are some things you can try to get an indication as to if the problem is with the 'internet' or with the IP TV provider themselves (NTV in this example). Firstly its always worth checking the IP TV providers website to see if there is any know issues that have been posted there. You can also check your internet speeds. Generally (though this is not absolute) if your speed is 3Mbs then the chances are it is not anything under the direct control of your ISP that is the cause. Conversely if it is under 3Mbs then its quite likely that it is an issue under the control of your ISP. You can also try different channels. Generally if all channels are behaving in a similar fashion and breaking up, then the chances are it is the 'internet' that is the problem (which may be your local IPS provider or it may be an issue further down the chain). Conversely if some channels are fine and others are not, this would tend to point to the IP TV provider, though again this is not definitive.

jen wrote:We're are with one of said other ISP, Digital Supreme,and have no need to come on this or any other forum with complaints about them simply because we have none. However,I certainly would not be afraid to voice any complaints ,wherever I chose,and would not expect to be met with such a patronising response from any providers CEO.

'Digital Supreme' is not 'one of said other ISP'. In order to become an ISP in this country, certain registrations needs to be done and certain criteria that needs to be met. This company is neither a registered ISP or a member of Internet Service Providers Association. Full list of legal registered ISPs can be found here:

http://www.bthk.org/yetkilendirilen-hab ... ayicilari/

This company is either a reseller of another one (in which they need to clearly state it in all documentation) or something not really legal is going on. Whether you support such an activity is your decision of course...

Hilltop wrote:In response to Kemal's request to share experiences I would like to state how happy I am with Broadmax and how unhappy I was with Multimax, before they dumped their Famagusta customers that is! Reminiscent of how we were treated by Extend all those years ago. Now who was in charge of them?

The whole reason why we have 'dumped' Famagusta was because it was proving to be very difficult to provide the same level of service accross the whole island. Service levels were suffering and it was proving difficult and costly for us to keep up with our desired standards. Our customers (like you) were not happy and neither were we. So the sensible decision was made in order to concentrate in one area and we did, service levels improved drastically and everyone is now happy.

I am glad that you are also happy with broadmax, which is another regional provider like us, who covers only famagusta area and surroundings, which only proves that concentrating in one region works!

During the storm yesterday afternoon we lost our satellite reception for the whole of F1 on rtl the German programmes.my 2gb on extend was OK through this but equally when with multimax we had very few problems so could it just be certain ares that are too congested or bed line of sight.

With equal respect erol ,my original post was in response to your boss's appeal for other providers satisfied customers to respond,not to enter the general affray that is multimax. I responded with ,for me at least,the truth,although I now do acknowledge I know very little of Hyundai cars or their customer service records.

jen wrote:my original post was in response to your boss's appeal for other providers satisfied customers to respond,

I think his request was specifically to silverfir

jen wrote:not to enter the general affray that is multimax.

I can not say in all honesty that it looks that way to me.

Well me i do not understand the technical jargon,all i know is i signed up to M/M freedom package and got my self one of them there tv boxes,on Friday non stop buffering . contacted Rachel who tells me my connection needs some attention (what i know not) but kept in contact and now is fine. Best company I have dealt with in Cyprus.

It is the same in the UK (a country with a reasonably stable broadband speed in most areas) the speed inexplicably slows for a period of time.

Sometimes switching off and switching on again works, sometimes not.

I agree that broadband works pretty much 99% of the time (UK or TRNC).

If you have issues raise a ticket. If MM can 'trend' downtimes with your information maybe they can get to the 'router' problem (sorry, couldn't help myself).

The only person I know who currently has a non MM package is on DS and are going to switch as soon as their current payment runs out due to constant buffering and poor backup and not being able to contact Edee.

It strikes me that so few people use anything other then MM that there is naturally going to be more complaints. How the company deals with those complaints is the measure.

With MM I have never had any problems with back up even when I had cause to contact via the message board I was called by both Rachel and Erol the very next day to explain why I was only getting 5Mbps download.

MM all the way for me!

As the author of many stupid questions, here is another one: If I am with an ISP other than Multimax, can I still receive NTV?

Why stop there, so here is another one: If I am on an ISP other than Multimax AND also subscribe to NTV will I still suffer buffering and loss of TV?

Oh yes, I am deeply hurt by not being included in the list of people who sing the praise of Multimax! Feeling shunned now and may just change - or not - lol.

waddo wrote:As the author of many stupid questions, here is another one: If I am with an ISP other than Multimax, can I still receive NTV?

Yes (though not if you are in the UK).

waddo wrote:Why stop there, so here is another one: If I am on an ISP other than Multimax AND also subscribe to NTV will I still suffer buffering and loss of TV?

That depends on the cause of the buffering. The same symptom - buffering - can be the result of any number of causes. Some of these causes could be down to and under the control of your ISP, so changing ISP may make a difference to this, for better or worse. Other causes are not down to or under the control of your ISP and these will be the same or similar whatever ISP you use.

Thank you, never go to UK so that not a problem - in fact never go anywhere so no problems at all!!

Love you MM, the percentage of your customers who are satisfied must be extremely high. Cannot please all the people, but those friends I have you serve are happy. 30 years ago had "ooops" all, but just got on with life, some people always see a glass half empty not half full.

There should be a like button on here. I "LIKE" Rockin's last post

amelia wrote:There should be a like button on here. I "LIKE" Rockin's last post

THERE IS!!!!!

Well I am with Extend for only a short while because my year is up and I am going with MM as get one months free for being recommended, so happy days.

As for my previous provider never again and there promotional team( Paul & Gwynn) who once they get you on board don't give a monkeys about you!! I would say more but I refuse to swear on a forum.

Peter.