Kibkom North Cyprus Forum

We have changed internet provider as we perhaps wrongly thought that was the reason that buffering was so bad on Filmon and programs via IPlayers - however, it seems no different. We currently have 4mgs. Is that enough, or would even greater speed still mean buffering, sometimes to the extent we have to abandon ship!! This does happen mostly in evenings when load is greater so could it be that? We do use a VPN, but oddly sometimes it doesn't make any difference if we switch this off! Any help would be much appreciated - probably by others too?

We had 4meg last year, changed to 3meg this year because of getting an extra 4 months for free. Seems exactly the same. If conditions (weather, atmosphere, Turkey problems, airwave traffic, popularity of what you're watching, etc, etc) are OK then streaming is fantastic, if not, like last night's footie on BBC1 then not. I don't think increasing capacity to more megs will make any difference.

I am using 4 meg extend and no problem with film on or I player.

Thank you for replies. We too have Extend 4megs but probs all the time. Has anyone any idea why this should be? We are using a laptop connected to TV. OR can anyone recommend a good techie who could come see why, please.

We've got an android box supplied by Arriva with a remote control - I don't know if that makes a difference.

Video breaking up, stuttering, pausing, dropping frames, showing artefacts (blocks of strange colour and the like), buffering of buffeting as some say - these are all symptoms. The cause can be any number of different things. This 'single' symptom can also be and often is a result of more than one single cause. The causes can be down to the specific device that is displaying the video. The cause can be down to problems in your own local network within your house that links the playing device to where the external internet arrives / leaves the house. The cause can be down to problems caused by your ISP and within the portion of the network they control from the 'device on your roof' to the point they pass the traffic on to someone else (which in the case of TRNC is always Turk Telekom). The problems can be within Turk Telekom's own network. The problems can be within the networks of the companies that Turk Telekom uses to connect Turkey with the rest of the world. The problems can be with the network that the provider of the video stream uses. The problems can be with the actual provision of the service itself, such that it is being 'sent out' in a 'broken' manner. Problems in any of these parts of the chain between where the video comes from and where it is being displayed can and do cause essentially the same single symptom or problem of 'video breaks up'.

Working out what the cause of this single symptom is, is I am afraid not straight forward or easy. There are things you can test that will give clues and indications as to what the actual cause or causes is or are but really it is not easy for me to describe these here in a simple straight forward, non technical way. In many cases the test do not give a definitive answer that the cause is X but more typically they give a 'clue' that it most likely is X.

@sammydavis if you want to pm where abouts your house is, then I might, depending on where you live, offer to come by, at no charge, and see if I can help you work out what may be the cause or causes in your specific case, should you wish me to do so.

We use an android box and have the latest version of kodi on it, this works much better. You can download kodi onto your laptop if you don't want to purchase a android box. But it will free up your computer and you can link your internet directly into the android box.

Zurich-Kabel-Tv wrote: or you can run a MTR and find out where the problem is ??? ...like this one i ran in spain this evening - it will locate if the problem is with ´them´ or í your street´ then you contact the teleco or IPTV provider to fix . simples...

I really have no interest in having a pissing contest with you Zurich-Kabel-TV.

My opinion is that a trace route is one diagnostic test, that may provide clues to those who know how to interpret the results properly as to what may be causing the symptom of 'video breaking up' that are network related. It will not tell you much for causes that are not network related that produce the same symptom. In my view it is not correct to imply that doing a trace route will always definitively and simply show 'where the cause is'. If I am brutally honest, which is how I tend to be most of the time, my personal view is that quite a few of your posts say or imply things that are not 'correct' and always they do so in ways that would happen to be positive to your commercial interests and never in ways that would not.

However if I am wrong and there indeed is a simple test that anyone can do that will tell them simply and definitively where the cause of the problem of their 'video breaking up' is , then why not tell everyone here in simple non technical terms, what that test is, how to do that test and how to then take the results from to get the simple definitive answer they need ?

Zurich-Kabel-Tv wrote: ...yet again your employers dont do the same and why you are asking ZKTV to do your job for you ??

Your assumption that my 'employers' do not use basic diagnostic tools like ping and trace route is as 'not correct' as your implication that using such tools will always simply and easily identity where the cause of 'video breaking up' is coming from.

I post here not just as an 'employee' of a company but also as a member of the community here. My history of posting on such community forums like these and of trying to offer what help I can pre dates me being an employee of any company here in North Cyprus and no doubt will post date such employment too. My offer to maybe physically go and try and help sammydavis was and is made regardless of it they are a customer of my 'employer', and from what they have posted it would seem extremely likely that they are not customers of any company that employs me. It was and is made as one member of a community to offer help to another member of that community.