Kibkom North Cyprus Forum

I have posted on another heading [b]Lost ATM Money[/b](sorry I don't know how to link it) about an incident I had regarding the ATM not dispensing £500 after the receipt was issued, due to a break in the connection. Why would a receipt be issued before the money is dispensed anyway? I went into Garanti Bank but they could not help me because my account was not one of theirs and they told me not to worry and to contact my bank to resolve it. I may have misunderstood but I am sure the guy I spoke to said he could see the error.
I therefore referred the incident to my bank, Nationwide, who opened a dispute with the Garanti Bank and they have just received the decision from Garanti to say that no error occurred and the withdrawal was successful! Nationwide have said unfortunately they have no control over the ATM's and the banks decision and there is nothing else they can do if the dispute has been declined!

Clearly someone would have noticed that the ATM was £500 up that day so what happened to it if it is now not showing?! I can guess!!!

The same thing happened to me at the Garanti one at the petrol station in Alsancak, also £500. The receipt came out but no money. We also went to the bank who didn't want to know. I phoned my bank in the uk and they said they couldn't see any transaction going through, they put in a dispute and luckily for me it wasn't taken out of my account. This was back last year. It seems as this happens quite a bit, surely they would have been £500 up, makes you wonder if they are safe to use! Hope you get it sorted, it's a lot to loose.

Ergo, do NOT use ATMs linked to Garanti Bank and see if the English-speaking media in the TRNC will investigate and report their findings. I doubt it will happen though.