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Help needed with PC problem - resolved
Posted: Fri 12 Aug 2016 7:13 am
by Steve C
I have windows 10 on my laptop and yesterday found that icons on the task bar are not working. When clicking on them they do not respond.
I cannot open the shut down process icon, the internet, volume control or notifications. Any advice, help would really be appreciated.
Please bear in mind that my PC technical skills are basic.
Re: Help needed with PC problem
Posted: Fri 12 Aug 2016 9:19 am
by come_on_aylin
If your laptop is not responding and you can't shut it down, remove the power cable ( if attached) and then the battery from it and reinsert, that should allow you to restart it. If you still have a problem report back and no doubt someone else can talk you through the next steps.
Re: Help needed with PC problem
Posted: Fri 12 Aug 2016 11:14 am
by Steve C
I have removed the battery and replaced it but unfortunately the problem still remains. Strangely enough I can open google and task view from the task bar but nothing else.
Re: Help needed with PC problem
Posted: Fri 12 Aug 2016 11:46 am
by Mowgli597
If you can get to your browser then try a Google search on "windows10 task bar icons frozen".
Seems to be a common problem.
Re: Help needed with PC problem
Posted: Fri 12 Aug 2016 5:31 pm
by WotNoDeeds
This will make you feel better -

Re: Help needed with PC problem
Posted: Sat 13 Aug 2016 3:11 pm
by £eagle
Might it be a problem of overheating? I get similar problems with my HP which doesn't like 30+ degrees.
Re: Help needed with PC problem
Posted: Sun 14 Aug 2016 8:16 am
by Steve C
I don't think that it has anything to do with heating as it is the same wen just switched on. I ran a programme ( as suggested by BT on the website) through the task manager to check for corruption but none found. So it's back to the drawing board. Quite surprised that no suggestions from the usual computer boffins that regularly post on here.
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Re: Help needed with PC problem
Posted: Sun 14 Aug 2016 8:23 am
by Keithcaley
Re: Help needed with PC problem
Posted: Sun 14 Aug 2016 10:49 am
by gary&shirley
Since installing Window 10 we have the same issue every so often, we do a re start the using ctrl, alt, & Del buttons and when it starts up again we have control.
Re: Help needed with PC problem
Posted: Mon 15 Aug 2016 6:10 am
by Steve C
Sorry but this doesn't work for me. Thanks Gary & Shirley post 12. Tried Google and youtube. One suggestion didn't work the other one I fell asleep listening to it.If you suffer from insomnia listen to it.
Re: Help needed with PC problem
Posted: Mon 15 Aug 2016 8:56 am
by Keithcaley
Steve C wrote:Sorry but this doesn't work for me.
What doesn't?
To which post / person are you addressing your comment?
Re: Help needed with PC problem
Posted: Mon 15 Aug 2016 11:10 am
by Johnny Lee
Try Samboy , he advertises on the Forum. He is good. 0533 848 5019
Re: Help needed with PC problem
Posted: Mon 15 Aug 2016 11:59 am
by Steve C
I will speak to Samboy soon I think.
Re: Help needed with PC problem
Posted: Mon 15 Aug 2016 12:13 pm
by Keithcaley
did you try the procedures on the links that I posted?
Re: Help needed with PC problem
Posted: Mon 15 Aug 2016 12:56 pm
by paul90
Try the following since it has helped others last year:
1. Right-click at Start and click RUN
2. type SERVICES.MSC and press the enter key
3. right click on APPLICATION IDENTITY and select START
4. Reboot after a few minutes.
If this does not help then you might want to run Windows Update - and then reboot.
Re: Help needed with PC problem
Posted: Tue 16 Aug 2016 1:15 am
by Steve C
Keith, Thanks for the info, I got so far but couldn't locate the data layer to delete. It's a bit too technical for me. also couldn't find the set as administrator by clicking windows button on key pad and R. Managed to do same by control alt delete.
Re: Help needed with PC problem
Posted: Tue 16 Aug 2016 5:39 am
by Steve C
Update, Followed googles direction on youtube as posted by Keith. Did stages 1-4, couldn't complete stage 5 so closed down and went to bed. This morning all is fine again. I have to put it down to my good luck more than good judgement. Thanks to all that posted!!