Kibkom North Cyprus Forum

The last few days I have noticed that my wireless signal will go from very strong to nil,this seems to be happening every few minutes,and is frustrating as I tend to listen to the radio on-line a lot,which means I have to go back to my computer every few minutes to re establish connection.
I am with multimax, and normally have no probs at all,and have recommended to many people.
I looked on their website, and the bit that says service status merely tells you how great they are-no service status at all(come on Kemal sort the website out!)
Neither did there seem to be anywhere to post a question-the on-line help was off line.
Hence I am asking on here.
They did used to send a text if there were service issues which I found useful as it stopped me from taking my computer apart thinking the problem was at my end.
I am fairly certain My wireless router is OK as my main desktop is directly wired to the thing on my roof,and I've had similar problems there.
Anyone else having problems?

The strength of the wifi signal as shown from within windows on the laptop refers only to the strength of the connection from the laptop to your router / wifi access point. It says nothing about the (wireless) connection out from the house.

As to what may be causing such drop outs between the wifi router and the laptop, that is much harder to say with any certainty. It could be any number of factors that cause such symptoms.

I am a little confused when you say your desktop is wired dirtectly into the thing on your roof ? Only one thing can be connected directly to the thing on the roof, either your router or your desktop, but not both ? A typical set up would be from thing on roof wired to an internal router / wifi AP and from there wired connections to desktop machines and wirless for laptops.

In any case if you want to PM me with your customer name I will give you a call tomorrow and see if we can get this sorted out for you or if you prefer you can email me on erolz@cream.org.

When you say "I have noticed that my wireless signal will go from very strong to nil" are you talking about the signal strength indicator on your laptop - the bit that tells you how strong your WiFi signal is? - If so, it's nothing to do with your Internet service provider (ISP) - it's something interfering with the signal from your wireless router - possibly a neighbour operating a router on the same 'channel', or a wireless video sender operating on an overlapping frequency.

If, on the other hand, you are talking about the wireless signal direct from your ISP - precisely how are you monitoring the level?

Did you ring the helpdesk and ask them? - or email them? - What did they say?

You say "my main desktop is directly wired to the thing on my roof,and I've had similar problems there" - similar? - or exactly the same? - i.e. at the exact time when the laptop displays low signal, what happens to the main computer? - and presumably the main computer is also connected to the router - not 'the thing on the roof

Oh bugger - I see that Erol has typed faster than me, and got in first! Never mind, I typed it, so I'll post it...

On our website:
- We clearly display our support line telephone number, which somebody on the other side of the line is dying of boredom and hoping that a customer like yourself would call to ask for assistance.
- We display our email address clearly, which you can use to email us for support.
- You can still click on online chat (even if it is offline) and leave us a message

It is your choice to post your problem here, and thats fine, but please do not make it sound like you have exhausted all possible options of contacting us and you are posting here as a last result, this is simply not true.

Other than that:
There is no service status page on our website at all
We do still send sms text when we have issues, if you havent got one, simply means there is no general service problem, so you can get on with taking your computer apart
Your desktop and your router CANNOT be connected directly to the 'thing' on the roof at the same time.

In regard to your final question, we have thousands of customers now and it is normal for some customers to be having problems, we run a very complex network and problems are bound to happen, just because someone else might also incidentally have problems does not really help you in any way.

Call Us: 0548 888 6629
Email Us: info@multimaxcyprus.com
Online Chat with is: http://www.mmcyp.com (or leave a message)

Please! We really want to help you have a good Internet experience, you pay us money to give you good service, just put in a bit of effort and let us know whenever you have problems so we can make it happen.

Thank you!

Kemal
ps. In regard to the website, we know it is half baked and we have just hired a new team in order to make it much much better, bit more patience, thanks.

kbasat wrote:...There is no service status page on our website at all...

Gotcha! : -

I surrender! forgot to recheck descriptions of the menus, I apologize.

Regardless, the whole website is due for a proper revamp in near future so we can start properly utilizing it.

Kemal

Thank you for help guys!
Keith/Erol -I understand fully what you mean about the indicator,and I understand that it refers to speed from router to computer,I was being a bit flippant when I referred to the 'Thingy' on my roof,I am reasonably computer savvy but not an expert.

I use some(Cisco Systems) software which is separate to the built in windows zero config utility which gives me a status report of my Intranet -so I can see where problems are and yesterday my Intranet was fine(I have 3 laptops dotted around the house connected wirelessly, and a desktop hard wired to the router), but I was getting intermittent drop outs.
Today everything is fine,so I can only conclude I had some temporary local issue with multimax as far as I was concerned,which has now righted itself(as computer issues often do for some reason!).

I was going though a process of elimination yesterday, of which one was checking on here to see if anyone else was having issues.

Kemal -I agree it is best to contact you guys first but the email address was not obvious to me on the website,and the status tab doesn't work as Keith has confirmed to you.
As far as telephone helplines go-yes I should have rung ,but being British I tend to have an in-built hatred of them as it normally means ending up in the telephone equivalent of the 'Black hole of Calcutta' -or indeed a call centre in another Indian city staffed by people with very English sounding names but who have no knowledge of the English language whatsoever.

I am Multimax's number one fan and should be on some sort of commission for the number of recommendations I have made made over the last 12 mths!
Keep up the good work Kemal, Multimax is great (But the website needs sorting)

Philoz wrote:I use some(Cisco Systems) software which is separate to the built in windows zero config utility which gives me a status report of my Intranet -so I can see where problems are and yesterday my Intranet was fine(I have 3 laptops dotted around the house connected wirelessly, and a desktop hard wired to the router), but I was getting intermittent drop outs.
Today everything is fine,so I can only conclude I had some temporary local issue with multimax as far as I was concerned,which has now righted itself(as computer issues often do for some reason!).

To be honest Phil I am still a little bit confused here. In your orginal post you state your "wireless signal will go from very strong to nil". Even with third party software and not the standard windows software this would inidcate a problem with the wifi internaly in your house rather than the external multimax link out from the house. If the drop outs you were getting were a result of the "wireless signal will go from very strong to nil" then the problem was almost certainly an internal one as far as I can deduce from the info given in the orginal post.

Phil, if you want a quiet life, it's probably best to give in gracefully, and submit to Erol's tender ministrations..

Lets face some facts here.


Everyone complains about the internet here in the TRNC.

Wonder why that is then eh.

chiangbill, I've no idea - perhaps you'll enlighten us...

chiangbill wrote:Lets face some facts here.


Everyone complains about the internet here in the TRNC.

Wonder why that is then eh.

You think they do not outside the TRNC ? Have you seen the latest Watchdog program from the UK ?

http://www.bbc.co.uk/iplayer/episode/b0 ... Episode_5/

Virgin Media Broadband featured on Watchdog this week. Complaints include 'buffering', when they had run an ad campaign with the tag line 'an end to buffering'. Complaints about people not getting the speeds they should do during peak hours and other complaints as well.

Hmmm... I wasn't complaining,I just wondered if anyone else was having similar issues as a process of elimination.
As it happened the good internet fairies fixed my connection whilst I slept.
As I previous said-I think multimax rock!
Although I still think the website is pants.
(I previously said that too).
I am currently very happy and probably have the fastest Internet connection In TRNC, If not the world- my router is glowing as I type,(although that is possibly because I have wired 4 electric blankets a large hadron collider and an immersion heater to the same plug).
I really wish I hadn't asked for help in retrospect.

Philoz wrote:Hmmm... I wasn't complaining,I just wondered if anyone else was having similar issues as a process of elimination.
As it happened the good internet fairies fixed my connection whilst I slept.
As I previous said-I think multimax rock!
Although I still think the website is pants.
(I previously said that too).
I am currently very happy and probably have the fastest Internet connection In TRNC, If not the world- my router is glowing as I type,(although that is possibly because I have wired 4 electric blankets a large hadron collider and an immersion heater to the same plug).
I really wish I hadn't asked for help in retrospect.

And I am starting to feel that maybe I should not have posted either, in retrospect. All I am trying to do is help and I am sorry if it seems I am trying to do otherwise. I am just going on the info you provided. If there was an issue with the signal strength shown on your wireless connected devices as your orginal post suggested then it does not help you or others to let you think that the problem was with the connection out from the house. Should it occur again or similar occur to others such a misunderstanding helps no one in the end. Thinking the signal strength shown on your device or the rated connection speed shown on it says something about the internet connection out from your house is a very common misconception that people have and understandably so. I am just trying to provide the best help and information I can, that is all.

I forgive you Erol

Most of the above went right over my head and I am once again blinded with science. However one comment did definitely ring a bell, and that was Philoz' reluctance to use help lines - I too am traumatised by running up phone bills to listen to endless piped muzac (I am also reluctant to risk having to wait around for a technician to come and check something that aint broken). Even if Multimax are better than most, they must have times of pressure, and surely it makes sense and should help them to first check on a communal forum, which can also enlighten others, if the problem is general? Multimax neednt worry about bad publicity because so far that get a lot more compliments than brickbats - keep it up please.

I also understand that "buffering" is often caused by overload by the output (ie in this case the BBC) being overloaded and nothing can be done by the consumer or service supplier. Surely, again, it makes sense to check if others are experiencing the same problem before wasting time on something that cant be cured?