It was not us!!!!
Posted: Fri 08 Mar 2019 2:04 pm
It was not US !
Despite the rumours being bandied about - KAR Pet Travel did NOT try and send a cat to the UK with incorrect documentation.
The TRUTH of the matter is that we received a couple of phone calls from a distressed owner who was being told, just a few hours before her cat left TRNC for the UK, that Turkish Airlines would not accept the cats paperwork because one of the documents was not an original. The owners flight to the UK was booked and she was leaving once her cat had gone. She needed help/advise about what to do/what paperwork she should have. She had NOT booked her cats travel with KAR Pet Travel - she had booked with another person/s - they were the ones who were sending her cat to the UK.
It was not US !
The ONLY involvement KAR Pet Travel had, prior to these distraught telephone calls, was that her vet had used the KAR rabies serology test service many months before.
We spoke to the owner, over the course of 2 phone calls (and her vet) about what she was being told (by the other person/s) and we talked her through the paperwork she had, the paperwork that she needed and what she should do - something the other person/s SHOULD have been doing.
We felt so very sorry for her - to have been put in such a position - chasing around looking for documents only a few hours before her cats flight was due to leave.The stress and fear that her cat would not be travelling that day must have awful.
But It was NOT US !
Despite the rumours being bandied about - KAR Pet Travel did NOT try and send a cat to the UK with incorrect documentation.
The TRUTH of the matter is that we received a couple of phone calls from a distressed owner who was being told, just a few hours before her cat left TRNC for the UK, that Turkish Airlines would not accept the cats paperwork because one of the documents was not an original. The owners flight to the UK was booked and she was leaving once her cat had gone. She needed help/advise about what to do/what paperwork she should have. She had NOT booked her cats travel with KAR Pet Travel - she had booked with another person/s - they were the ones who were sending her cat to the UK.
It was not US !
The ONLY involvement KAR Pet Travel had, prior to these distraught telephone calls, was that her vet had used the KAR rabies serology test service many months before.
We spoke to the owner, over the course of 2 phone calls (and her vet) about what she was being told (by the other person/s) and we talked her through the paperwork she had, the paperwork that she needed and what she should do - something the other person/s SHOULD have been doing.
We felt so very sorry for her - to have been put in such a position - chasing around looking for documents only a few hours before her cats flight was due to leave.The stress and fear that her cat would not be travelling that day must have awful.
But It was NOT US !