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Residency sign in problem

Posted: Thu 19 Nov 2020 10:01 am
by Charlotte55
Not sure if anyone could offer any advice please
Completed mine okay and got appointment for Police Station ok
Did the same for husband he got his text and password on his phone I carefully put this in but it would not go on to next stage .....
tried all possible version of zero and O..... but just won't go the green circle does not go round no messages saying a problem ?
Any assistance would be help tried to phone no answer and I thought I was doing so well !!
Many Thanks
Charlotte

Re: Residency sign in problem

Posted: Thu 19 Nov 2020 12:19 pm
by Hedge-fund
I had trouble with my password. Tried every variety and ended up taking a screenshot of the text message and zoomed in.

After more tries and a bit of luck, something that looked like U U was actually I J J.

Good luck

Re: Residency sign in problem

Posted: Thu 19 Nov 2020 5:40 pm
by Charlotte55
Thanks I will try that

Re: Residency sign in problem

Posted: Sat 21 Nov 2020 6:51 am
by Charlotte55
Thank you just to let you know you were right ! now sorted so grateful for your help.
C

Re: Residency sign in problem

Posted: Sat 21 Nov 2020 11:24 am
by Hedge-fund
That's great!

Glad to help.