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Problem watching Channel 4
Posted: Sat 25 Sep 2021 6:44 pm
by ozankoys
I am trying to watch the latest series of Gogglebox but it does not come up on my laptop whereas it is showing on my ipad?
Can anybody advise please?
Re: Problem watching Channel 4
Posted: Sat 25 Sep 2021 7:00 pm
by jameslevel7
Quit whilst you are ahead.
Re: Problem watching Channel 4
Posted: Sat 25 Sep 2021 7:13 pm
by alphamike
Think a bit more detail is needed as to how you access UK tv channels. Do you use VPN, smart DNS or some other means?
It could be something as simple as an adblocker on your browser on laptop, but who knows without more detail.
Re: Problem watching Channel 4
Posted: Sat 25 Sep 2021 8:09 pm
by ozankoys
Thank you for trying to help
I use Streamvia VPN & tried it with 2 different browsers
On my laptop the most recent episode is Series 17 whereas on my ipad the first 2 episodes of Series 18 are shown
Re: Problem watching Channel 4
Posted: Sat 25 Sep 2021 11:24 pm
by rigsby
It was off air for about 20 minutes tonight for everyone
Re: Problem watching Channel 4
Posted: Sun 26 Sep 2021 7:18 am
by ozankoys
It has been the same for over a week
Re: Problem watching Channel 4
Posted: Sun 26 Sep 2021 8:06 am
by Groucho
ozankoys wrote: ↑Sun 26 Sep 2021 7:18 am
It has been the same for over a week
Try changing the time on your device to match UK time i.e. -2 hrs from Cyprus time. Channel4 have implemented a time-zone check to ensure you are in UK. It's a crude Windows hurdle that caught me out, if I want to watch C4 on my laptop I have to do this.
Re: Problem watching Channel 4
Posted: Sun 26 Sep 2021 8:32 am
by rigsby
Had a problem once with bt sport on a tablet not working,tablet was not on correct time
Re: Problem watching Channel 4
Posted: Sun 26 Sep 2021 9:08 am
by jayceebee
Apparently there was a fire emergency/alarm in one of the TV Centres that supplies Freeview channels.
Re: Problem watching Channel 4
Posted: Sun 26 Sep 2021 11:19 am
by ozankoys
Thanks for the suggestion have tried aligning the time on my lap top to UK but no difference!
Have found the HDMI lead for my ipad so will try that later
Re: Problem watching Channel 4
Posted: Sun 26 Sep 2021 2:56 pm
by Telstar
Apparently this has affected Ch4 and Ch5. Its not a network issue or a tunnel problem. Its their problem. If it was working before the fault occurred you would be wise not to touch anything.
Re: Problem watching Channel 4
Posted: Sun 26 Sep 2021 3:28 pm
by Keithcaley
I've received an email that appears to confirm jayceebee & Telstar's comments: -
Hi Keith,
Due to a recent incident in one of our broadcast centres, we are continuing to experience disruption to some of our services. As a result, you may experience some interruption to our Live TV service on All 4. We apologise for this disruption to your All 4 service. Our teams are working hard to restore it as soon as possible.
The rest of our Catch Up and On Demand service is unaffected.
For the latest updates please follow @Channel4 on Twitter.
We appreciate your patience and understanding while we resolve this situation.
The All 4 Team
You have received this service email to update you about important information regarding the All 4 service
We are committed to protecting your personal details and to giving you access to them. To find out more watch our video or read our Privacy Policy and Terms & Conditions.
Channel Four Television Corporation, created by statute under English law, is at 124 Horseferry Road, London, SW1P 2TX.
Re: Problem watching Channel 4
Posted: Sun 26 Sep 2021 3:50 pm
by Mowgli597
Ditto Keith
Re: Problem watching Channel 4
Posted: Mon 27 Sep 2021 4:46 am
by ozankoys
With the help of the always amazing Streamvia support I have set up the VPN on my ipad & all programmes on C4 are available
Now we just have to sort out why the HDMI lead is not getting through to the TV screen!
Happy Monday everyone
Re: Problem watching Channel 4
Posted: Mon 27 Sep 2021 7:25 am
by Groucho
ozankoys wrote: ↑Mon 27 Sep 2021 4:46 am
With the help of the always amazing Streamvia support I have set up the VPN on my ipad & all programmes on C4 are available
Now we just have to sort out why the HDMI lead is not getting through to the TV screen!
Happy Monday everyone
You will need to find the HDMI AR Port (i.e. the one with audio return) and set it to receive input from your device in settings on the TV. As well as sharing output from your device.