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Paypoint
Posted: Mon 05 Sep 2022 9:51 am
by forestpixie
Is anyone else having trouble with Paypoint I've been trying to pay our water bill since Saturday and all it says is that transaction is cancelled.
Re: Paypoint
Posted: Mon 05 Sep 2022 10:43 am
by wrymouth
I have just paid my Kibtek bill with Paypoint but it did take two attempts. The first time the confirmation of payment page told me to wait. I did but nothing happened so I started all over. The second time it went through normally.
Re: Paypoint
Posted: Mon 05 Sep 2022 10:55 am
by Jane M
I too had problems with Paypoint, but mine concerned choosing the correct credit card. Every time I chose my Garanti credit card the next page defaulted to Koop bank! I called the helpline in Turkey and they advised me to choose the first credit card, Card Plus. I did so, filled in the details and that choice defaulted to the Garanti page for confirmation!
Managed to pay my bills successfully that way! They're obviously having issues.
I also noticed they're now charging a 3TL fee, this didn't happen before. It's still a wonderfully convenient way to pay bills though.
Re: Paypoint
Posted: Mon 05 Sep 2022 11:27 am
by alphamike
I paid both Kibtek and KKTCell using Paypoint on Saturday with no problem. I've just double checked my receipts and wasn't charged a fee.
Re: Paypoint
Posted: Mon 05 Sep 2022 2:24 pm
by Jane M
Maybe I was charged a fee because I wasn't using my bank's page initially, but certainly 3TL was added to my phone bill. Not sure about my electricity bill.
Re: Paypoint
Posted: Mon 05 Sep 2022 5:52 pm
by alphamike
Jane M, I haven't the foggiest. Certainly no fee added when using Revolut card.
Re: Paypoint
Posted: Mon 05 Sep 2022 6:11 pm
by Soner
Paid kibtek and turkcell with revelut on paypoint, no issues, no charges.
Re: Paypoint
Posted: Tue 06 Sep 2022 10:29 am
by forestpixie
Jane M wrote: ↑Mon 05 Sep 2022 10:55 am
I too had problems with Paypoint, but mine concerned choosing the correct credit card. Every time I chose my Garanti credit card the next page defaulted to Koop bank! I called the helpline in Turkey and they advised me to choose the first credit card, Card Plus. I did so, filled in the details and that choice defaulted to the Garanti page for confirmation!
Managed to pay my bills successfully that way! They're obviously having issues.
I also noticed they're now charging a 3TL fee, this didn't happen before. It's still a wonderfully convenient way to pay bills though.
I have garanti and like you tried first option no joy, second option also no joy
Re: Paypoint
Posted: Tue 06 Sep 2022 10:30 am
by forestpixie
wrymouth wrote: ↑Mon 05 Sep 2022 10:43 am
I have just paid my Kibtek bill with Paypoint but it did take two attempts. The first time the confirmation of payment page told me to wait. I did but nothing happened so I started all over. The second time it went through normally.
I'm on try 4
Re: Paypoint
Posted: Tue 06 Sep 2022 10:36 am
by forestpixie
Now try 6, as before "operation cancelled'
Re: Paypoint
Posted: Tue 06 Sep 2022 10:43 am
by a1sysman
Paypoint worked just fine for me yesterday, Kibtek and phones' payments. Google Chrome, MacBookPro.