Communication from a UK bank

[benjaminbutton]

Not going to go into detail in any way, but is there anyone out there who might have a sensible idea why the following is occurring.

Am trying to get into by account in UK. All goes perfectly fine, all information supplied a per last 20 years, RIGHT UNTIL THE END. this is when an added layer of security was added nearly a year ago and has been fine and a four digit number should appear on my mobile screen and I repeat it verbally. All has been OK until 10 days ago when nothing coming through from UK in the allotted 7 seconds.

I have spent nearly two hours this morning on Skype to UK, so that my mobile was free and we could go through the procedure over and over again. NOTHING COMES ON THE SCREEN first we thought perhaps the bank computers were confusing the code or had my number wrong, but they are correct. The UK bank have suggested the fault is with Samsung or Turkcell. Turkcell say its not their end.

I'm no expert at all, but a thought dawned on me that maybe it was to do with Internet or WiFi, or maybe with my Samsung. Its getting a bit serious now and I need some help. Thanks

[alphamike]

Have you tried using mobile data on your phone rather than wifi see if that helps?

Another possibility is the bank has stopped sending messages to foreign numbers. This happened to me a good while back with Bank of Scotland/Halifax, and to many others. When I queried it by telephone call, they didn't know anything about it. Luckily I have a Skype number, so could get access that way by them calling me, rather than a message. I've now got UK number so get messages to that, but still have kept Skype number as a back up.

[benjaminbutton]

Will think about that AM, but during the total of 5.5 hours yesterday and today the lady checked yet again on her screen and said he could see that Halifax appeared to be ringing an 0090533....................... number (mine) but it wasn't being picked up . The reason being my phone wasn't ringing nor did it ask Decline or Accept on the screen.

[come_on_aylin]

Similar thing happened to me when we were on holiday in Scandinavia, I tried to set up several transport apps and whenever a code was sent by SMS I didn't receive it. I had roaming on, could receive calls from other networks and SMSs from the Turkcell network. All I can think of is that they were being blocked. My husband got the SMSs on his UK mobile number. Sorry not much help but I agree you may have to have a UK number.

[benjaminbutton]

Thanks for that and yes I have a UK number as well . When I get 99 per cent to the end there is a box set up 1. Family UK number 2. TRNC mobile number and that is where the 4 number final code is sent. Box 2 has worked for years without any problems until very recently . What really gets me, Halifax can see the final message going through but it looks as if either my phone is blocking it or Turkcell are but I can't see how or why.

Problem with UK number, its very rarely available, However, I guess I can apply for a Skype UK number and just forget TRNC mobile

[poppy++1]

Had same problem, they say can’t ring international number ……. since when as that number was given just before Christmas. Also read number back with 00009, told them too many 000.
I needed a code to get online banking 3 days of phoning eventually I was talked through re registering, code came to uk number. strange can use turkcel for mobile banking all very strange …

[alphamike]

Same here poppy, have the apps on my phone here and all good. It's just if setting up something like a new payee, they either call or send a code for you to enter. Always use website to do anything for Halifax, just use mobile app for checking.

[Keithcaley]

Will think about that AM, but during the total of 5.5 hours yesterday and today the lady checked yet again on her screen and said he could see that Halifax appeared to be ringing an 0090533....................... number (mine) but it wasn't being picked up . The reason being my phone wasn't ringing nor did it ask Decline or Accept on the screen.

I think that they should use 009533...

[waddo]

Had the same problem before Nationwide closed my accounts because I do not live in the UK. Fixed it when they changed the number to +90533.

[moneypenny5]

Instead of getting your banks code sent to your mobile tell the bank to email it to you. You can usually do this before logging in to your bank. I do it everytime whilst I am in trnc.

[alphamike]

Instead of getting your banks code sent to your mobile tell the bank to email it to you. You can usually do this before logging in to your bank. I do it everytime whilst I am in trnc.

I don't think that Halifax email codes, certainly can't recall seeing that option, but would be good if I was wrong for BB's sake.

[benjaminbutton]

Its interesting that you mention the number Waddo, cos I've just checked with two business cards and one says 0090533 and the other +90533 and thats the same surely?

[wanderer]

some systems dont take a "00" only a plus + you only find out when you get no calla

If I remember Nethouse in some of their systems want a "+"

[2Jays]

Having same issue with a UK High Street bank (as was…….!).

Incoming authentication calls to our +90533……. authentication number are not getting through to us despite having done this for some years. I assume that it is to do with overseas contact tel numbers.

Question: a SMARTY sim (or similar) or a Skype UK tel number? Interested in solutions.

[benjaminbutton]

Hope I can solve problem soon as it's getting dodgy but can't cope with any more 2hour sessions . Starting to have palpitations after an hour. So far we've reset all the sign on details 5 or 6 times after voiding the ones I've used for 15 years.!!!!! Tried the email question, but Halifax have stopped that for security reasons apparently.

[alphamike]

One other thing that I forgot to mention is that I have Halifax cookies saved in Chrome, so even if I do clear all cookies/history, those stay, so don't need to get the phone call, only need that for adding new payee kind of thing.

Keeping fingers crossed that you get sorted out soon BB.

[benjaminbutton]

Funny you say that, because during my two marathon sessions with Halifax, I was advised to only use Edge for anything to do with Halifax as sometimes anomalies occurred with Google Chrome. Lah de Dah, Lah de Dah.

[alphamike]

I can't get Edge for Mac, but have no problems using Chrome.....that will be the kiss of death now.