Kibkom North Cyprus Forum

Hi, I live in Bacheli and pay for 2.5MB unlimited. During the day and early evening I get between 3 and 5MB, however during the evening it slows down dramatically, often to below 1MB.
Like you I mail them, but I get no reply, however my connection then speeds up to the point where I no longer complain.
This week it has been off several times a day, most infuriating when we have needed skype.

Overall, I would say that I get more download data than I could afford with Turkcell for the money, but it is definitely not a consistent service.

Am I glad I switched to them? Yes, but with reservation.
ie If I was able to use just the basic mail and a few U-tube downloads, then Turcell would be better. But because of my musicians work I need to download a hell of a lot of U-tube material, so for me the problems of being with multimax still give me an advantage.

FTR, I represent Multimax

Munchkin wrote:I am aware it fluctuates with load

This 'awareness' is not entirely correct.

Munchkin wrote:Is anybody in Bellapais having the same problem?

Nothing unusual in the aread, so the answer is probably no. This kind of question almost always serves no purpose and instead it may further confuse the situation. The fact is that there are at least 4 basestations somebody from around the Bellapais can connect to, and possibly total of hundreds of customers in the region. On top of that, somebody else from this region may also have slow internet, but this does not necessarily mean that it is the 'same problem'. If you are looking to find a solution to YOUR problem, please avoid asking such questions in order to not further confuse yourself or somebody else.

Munchkin wrote:Are Multimax severely throttling back download speeds to the point where practically nothing is downloadable ?

Answer is definitely no

Munchkin wrote:Tried Iplayer doesn't work, insufficient band width just locks up same with 4 on demand ?

This is all related to and the result of your connection being slow, once your connection issue is resolved, then you will have no problem using these services.

Munchkin wrote:Also why does it take Multimax 3 days to reply to E-mails ?

It doesnt take 3 days for Multimax to answer emails, in the sense that this is not Multimax norm. The nature of question sometimes warrants multiple people to get involved on an answer which may delay response times, send me a short email at kbasat@multimaxcyprus.com and I will tell you exactly why your response has been delayed.

Munchkin wrote:I still have my old connection up and running maybe I've made a big mistake by switching ?

No, you definitely did not make a mistake. You seem to be one of these customers who is just installed and some small tweaking needs to be done for things to be right. Miscommunication seems to be the main reason why this has not already been sorted. May I ask if you have tried calling our support line with your problem? We always suggest phone support or online chat from our website (http://www.mmcyp.com) for problems occuring at that moment, and email support for more general (and less urgent) inquiries.

Munchkin wrote:I'm extremely disappointed with this connection maybe Multimax are having a bad day, Who knows.

We apologize for your so far disappointment with your Multimax experience. We are not in the business of disappointing any customers, on the contrast, we are here to raise your expectations from your Internet provider. Lets get in touch properly and we will sort out what has so far been going wrong. I need your name to proceed with this: 0548 888 6629 (support line), kbasat@multimaxcyprus.com (my personal email) or live chat at http://www.mmcyp.com , let us know who you are so we will proceed.

elkiton wrote:Hi, I live in Bacheli and pay for 2.5MB unlimited. During the day and early evening I get between 3 and 5MB, however during the evening it slows down dramatically, often to below 1MB.
Like you I mail them, but I get no reply, however my connection then speeds up to the point where I no longer complain.
This week it has been off several times a day, most infuriating when we have needed skype.

Overall, I would say that I get more download data than I could afford with Turkcell for the money, but it is definitely not a consistent service.

Am I glad I switched to them? Yes, but with reservation.
ie If I was able to use just the basic mail and a few U-tube downloads, then Turcell would be better. But because of my musicians work I need to download a hell of a lot of U-tube material, so for me the problems of being with multimax still give me an advantage.

@Elkiton, in your case, the issue with beyond Esentepe has been an ongoing Multimax 'problem'. Although we are still possibly better than all the competition in your area, it has not been as good as we liked. The fact that you have been having some downtime in the past week was all because this problem is being addressed at the moment. We are spending tremendous time and money in planning and improving capacity and coverage in between Alagadi and Tatlisu areas. It is a big undertaking that involved adding about a dozen new basestation and tens of new links. Once it is completed, any issues you have with the Multimax service should be a thing in the past.

Kemal

Munchkin wrote:DON'T assume all your customers with problems are fools kbasat it's a BIG mistake, I will come down to the Girne office Monday.

I have no idea what I have done to invoke such a response. I answered your questions, I explained my reasoning in my answers, I have apologized for the current situation and offered you further help by providing my personal email and other Multimax contact details so we can find out your name and help you further(and faster).

Whoa! I dont understand what part of my response made you think that I assumed you or any other customers of ours are 'fools'. Whatever it was, was not my intention and I am sorry you felt that way.

I am only trying to help you with your connection, and for me to proceed further, I need you to call us or email us and refer to this post and let us know who you are.

You dont need to wait until Monday and go to Kyrenia SALES office. They wont be able to help you with your technical issues. Multimax proudly offers 8am-2am phone support and also is currently the only company to offer 7 days a week onsite support for all customers in Girne region.

Call us, let us know your name, we are waiting here to help you...

Kemal

Munchkin, I strongly recommend you you do as Kbasat suggests and contact him directly. I have on the few minor issues I have had also used the online support and usually speak to kbasat himself.

With regard to Iplayer, sometimes iplayer will freeze/fail, often this can be down to lack of bandwidth of the island when MM are providing plenty. For TV there is also the excellent choice of free channels available on their website once you have sorted out your issues, and I am confident you will, I am sure you will be satisfied.

I have just signed up for the full TV package and am pretty happy with it so far, there is also a movies on demand section with classics and modern films.

Stick with it

We have Mulitmax internet out at Bahceli and it is the best we have had. If we have a problem, I call, they tell me they are working on something and it will be sorted within the hour or whenever and it always is. They come out whenever I ask them to, and we are 35kms from Girne. Munchkin, you did not say if you had contacted Multimax? Had you? If not, why not before coming on here?

I think the answers Multimax gave you were sensible and concise and the way he answered them ensured he did not miss anything out.

No pleasing some I guess.

We also live in Bellapais and have connection problems, buffering, freezing with monotonous regularity. The system can work perfectly for a few days and then we get the problems again. Multimax have tried several times to fix this and the infuriating thing is when the engineer comes, it works without a problem. Certain channels seem worse than others - ITV, Ch4, Sky sports and last night the on demand film function went totally haywire - no sound, couldn't alter the picture size. The fault seems to lie with the strength of signal from our base station and eventually is resolved when we report this.

Can not speak highly enough of multimax. All channels went off last night (sat) rang and was talked through what could be but no luck. They came out today (sun) and found the fault, all was done with great civility. Thank you multax.

Also why does it take Multimax 3 days to reply to E-mails ?

It doesnt take 3 days for Multimax to answer emails, in the sense that this is not Multimax norm. The nature of question sometimes warrants multiple people to get involved on an answer which may delay response times, send me a short email at kbasat@multimaxcyprus.com and I will tell you exactly why your response has been delayed.

Ok lets be clear here folks.....

I phone Multimax with a problem, and get told to email them. There was no reply to my mails.

elkiton wrote:Also why does it take Multimax 3 days to reply to E-mails ?

It doesnt take 3 days for Multimax to answer emails, in the sense that this is not Multimax norm. The nature of question sometimes warrants multiple people to get involved on an answer which may delay response times, send me a short email at kbasat@multimaxcyprus.com and I will tell you exactly why your response has been delayed.

Ok lets be clear here folks.....

I phone Multimax with a problem, and get told to email them. There was no reply to my mails.

And I am trying to get you to give me your name for the past 2 days so I can check in order to 1) Find out why you havent received a reply back 2) help you with your problem, WITHOUT SUCCESS!

In these kind of situations, I cannot help myself but think; Do you really want your problem fixed or you rather prefer just to keep complaining about it?

K.

For the fifth and one last time, we cannot help you if we dont know who you are. If you haven't already received an email reply from us acknowledging receipt, maybe we have never received your email, so your claim that you have 'connected' to us via email might not even be valid.

If you want your problem to be fixed:
1. Call us 0548 888 6629
2. Use Online Chat on our website http://www.mmcyp.com
3. Send us a message at facebook, http://www.facebook.com/mmcyp
4. Email us at info@multimaxcyprus.com (Do not assume we have received it until we acknowledge that we did, with all sorts of spam filters around, it is very possible genuine emails being dropped by wrong reasons)
5. Email me directly at kbasat@multimaxcyprus.com (Same as above)

We cannot fix YOUR problem without knowing who YOU are!!!

Am I really asking something extraordinarily difficult?

K.

Munchkin, it appears that Kbasat is trying to be as helpful as possible. Why don't you today e-mail him on his personal e-mail and take it from there. He clearly has not got an idea, for whatever reason of your particular problem, perhaps if you put him in the loop firstly he may be able to identify it and fix it and secondly he may be able to work out if there are any issues in the service side of the operation that need addressing and be able to deal with them. Why "wait a few days and see what happens" when in all possibility a fix could be made today, seems like you are cutting your nose off to spite your face to be honest. Running a business and keeping customers happy is difficult everywhere, here it is particularly difficult, language problems, finding the right staff to name but a few. Seems this guy is really trying to help why don't you take him up on it?

Hello Jonnie I'll see what happens. Thanks for your reply.

"I'll see what happens" sounds like you are waiting to complain again. Just call them and sort it for goodness sake.

carrierbag wrote:"I'll see what happens" sounds like you are waiting to complain again. Just call them and sort it for goodness sake.

Makes you wonder doesn't it.

And I am trying to get you to give me your name for the past 2 days so I can check in order to 1) Find out why you havent received a reply back 2) help you with your problem, WITHOUT SUCCESS!

In these kind of situations, I cannot help myself but think; Do you really want your problem fixed or you rather prefer just to keep complaining about it?

With a comment like that you will be less one customer come next year's renewal.
Tony Elkin 05338444882