VIPMed/Kolan British Hospital
Moderators: PoshinDevon, Soner, Dragon
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- Kibkommer
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VIPMed/Kolan British Hospital
I am trying to understand the relationship between these two and I hope someone can cast some light.
1 month ago, feeling very ill, I went to VIPMed for help. They diagnosed a heart problem and recommended I go to Kolan immediately. I refused because, as I live alone, I needed to go home and make some arrangements in case I was admitted - I told them I would drive myself there as VIPMed and Kolan are approximately equidistant from my house. That's when the pressure started. I now consider it bull**it, but at the time, feeling so ill, my guard was down.
I was told:-
we will drive you from here in our ambulance
we really need to check you again before you go
we won't charge you - the ambulance is free
if you arrive in our ambulance you will get priority treatment at Kolan
I agreed and returned to VIPMed who subsequently, without any further checks, took me to Kolan.
After a few days I was released and I went to pay Kolan - they had the bill ready but then a couple of them whispered and I was asked if VIPMed had brought me to which I replied yes. "Just a minute", one disappeared with the bill and returned after a few minutes and I paid - still not thinking anything. But when I phoned VIPMed about paying they said there was no charge and subsequently, when I was given a quote by Kolan for an angiogram, I was again asked about arrival with VIPMed before a quote could be given.
I now strongly believe that VIPMed get a percentage from Kolan but:-
nobody will admit it or deny it ("we don't discuss our business arrangements")
I cannot find out what the percentage is
For how long is that percentage applied - 1 month, 6 months or maybe everything related to that episode
do Kolan stand it or is it a surcharge (as I suspect)
I think such arrangements should be open and understood by patients and I think I was subjected to undue pressure, without being given relevant information, when I was in a poor position to judge.
I welcome any comments you have, especially any facts.
1 month ago, feeling very ill, I went to VIPMed for help. They diagnosed a heart problem and recommended I go to Kolan immediately. I refused because, as I live alone, I needed to go home and make some arrangements in case I was admitted - I told them I would drive myself there as VIPMed and Kolan are approximately equidistant from my house. That's when the pressure started. I now consider it bull**it, but at the time, feeling so ill, my guard was down.
I was told:-
we will drive you from here in our ambulance
we really need to check you again before you go
we won't charge you - the ambulance is free
if you arrive in our ambulance you will get priority treatment at Kolan
I agreed and returned to VIPMed who subsequently, without any further checks, took me to Kolan.
After a few days I was released and I went to pay Kolan - they had the bill ready but then a couple of them whispered and I was asked if VIPMed had brought me to which I replied yes. "Just a minute", one disappeared with the bill and returned after a few minutes and I paid - still not thinking anything. But when I phoned VIPMed about paying they said there was no charge and subsequently, when I was given a quote by Kolan for an angiogram, I was again asked about arrival with VIPMed before a quote could be given.
I now strongly believe that VIPMed get a percentage from Kolan but:-
nobody will admit it or deny it ("we don't discuss our business arrangements")
I cannot find out what the percentage is
For how long is that percentage applied - 1 month, 6 months or maybe everything related to that episode
do Kolan stand it or is it a surcharge (as I suspect)
I think such arrangements should be open and understood by patients and I think I was subjected to undue pressure, without being given relevant information, when I was in a poor position to judge.
I welcome any comments you have, especially any facts.
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- Kibkommer
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Re: VIPMed/Kolan British Hospital
I honestly do not know what to say about the system here since I do not know or understand the system in Turkey. I'm from the U.S.A. and I honestly, swear to God, miss the system, attention/ care there. I just wanted to post, glad you are better now.
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- Kibkommer
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Re: VIPMed/Kolan British Hospital
Perhaps NurseAwful could comment on this?
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- Kibkommer
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Re: VIPMed/Kolan British Hospital
Having had a really good experience with VIP Med this week followed by a reasonable bill I would say that as long as you had good treatment I do not understand what you are complaining about.
These establishments have to make a profit otherwise they would not be able to maintain their services & if some of them have a relationship where they use each others' facilities at a discount this is a common business practice.
You would not expect Lemar to disclose their buying policies would you?
These establishments have to make a profit otherwise they would not be able to maintain their services & if some of them have a relationship where they use each others' facilities at a discount this is a common business practice.
You would not expect Lemar to disclose their buying policies would you?
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- Kibkommer
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Re: VIPMed/Kolan British Hospital
I asked if they use just one hospital and was told no they would use/send you where the appropriate consultant was on duty. Also I believe you get a discount if you are referred by VIP Med rather than going in off the street so to speak.
I am sure Chris (nurse awful) will confirm, but I know she does work today so maybe she will reply later.
I am sure Chris (nurse awful) will confirm, but I know she does work today so maybe she will reply later.
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- Kibkommer
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Re: VIPMed/Kolan British Hospital
Mr Mac Yes if you are refered by VIPMed you do get discount at Kolan.
JBA Firstly as you are hiding behind the anonymity of your chosen name on a forum, it is hard to comment. But I can tell you this, the only way the ambulance would be used is if the Dr thought there was an urgency. What the staff at Kolan were or were not talking about again I cannot comment as I was not there, but suggest that either you go back and ask them or perhaps more appropriately you should have asked them at the time as they mostly all speak English.
Lastly did you or did you not receive good treatment at both VipMed and Kolan?
Chris
JBA Firstly as you are hiding behind the anonymity of your chosen name on a forum, it is hard to comment. But I can tell you this, the only way the ambulance would be used is if the Dr thought there was an urgency. What the staff at Kolan were or were not talking about again I cannot comment as I was not there, but suggest that either you go back and ask them or perhaps more appropriately you should have asked them at the time as they mostly all speak English.
Lastly did you or did you not receive good treatment at both VipMed and Kolan?
Chris
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- Kibkommer
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Re: VIPMed/Kolan British Hospital
You gotta laugh, if I were you, I would get a check up in the UK, at least you will get a diagnosis that is honest. When it comes to your health only the best is best.
Everyone over there seems to have a serious heart condition
Per Capita: There must be more heart problems in that tiny place than anywhere else in the world.
Everyone over there seems to have a serious heart condition
Per Capita: There must be more heart problems in that tiny place than anywhere else in the world.
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- Kibkommer
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Re: VIPMed/Kolan British Hospital
A person said,
I wouldn't trust those bar stewards again, I had heart treatment and ever since I have been wandering around eating grass and shitting everywhere.
Well it made me roar.
I wouldn't trust those bar stewards again, I had heart treatment and ever since I have been wandering around eating grass and shitting everywhere.
Well it made me roar.
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- Kibkommer
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Re: VIPMed/Kolan British Hospital
Jesus talk about attack is the best form of defence.nurseawful wrote:Mr Mac Yes if you are refered by VIPMed you do get discount at Kolan.
JBA Firstly as you are hiding behind the anonymity of your chosen name on a forum, it is hard to comment. But I can tell you this, the only way the ambulance would be used is if the Dr thought there was an urgency. What the staff at Kolan were or were not talking about again I cannot comment as I was not there, but suggest that either you go back and ask them or perhaps more appropriately you should have asked them at the time as they mostly all speak English.
Lastly did you or did you not receive good treatment at both VipMed and Kolan?
Chris
- Marions
- Kibkommer
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Re: VIPMed/Kolan British Hospital
Firstly I admit that I have had no dealings with either medical establishment, but I really do think that one of the main problems here is that we are told (for instance) that VIP Med is just like a British GP surgery and operates on the same lines of diagnosistics, help, etc, etc and that notes are kept (a rarity here) so that patients will feel at home and at ease. But of course this is NOT Britain , so no matter how much it is LIKE a British surgery, it is NOT a British surgery. so it could be that people's expectations have misled themselves as to what the place is and how it operates, and that it is a business to help but also to make money.
also in U.K it is your right to demand to know the truth - here it is not.
So disappointing or confusing as it is, we have a choice. Go, and if you are helped, pay up and be thankiful, or don't go, find your answers elsewhere. For many people here the state hospital is the viable answer as it is cheaper than any private medical organisations.
So it is personal choice and we must all bear in mind that no matter how many Brits are here, or no matter how much English is spoken, nor how much thinks may seem LIKE Britain , it is the TRNC.
also in U.K it is your right to demand to know the truth - here it is not.
So disappointing or confusing as it is, we have a choice. Go, and if you are helped, pay up and be thankiful, or don't go, find your answers elsewhere. For many people here the state hospital is the viable answer as it is cheaper than any private medical organisations.
So it is personal choice and we must all bear in mind that no matter how many Brits are here, or no matter how much English is spoken, nor how much thinks may seem LIKE Britain , it is the TRNC.
Maid Marion of Malatya
'Plan as if you will live for ever, but live each day as if it is your last.'
'Plan as if you will live for ever, but live each day as if it is your last.'
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- Kibkommer
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Re: VIPMed/Kolan British Hospital
Well said Marions
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- Kibkommer
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Re: VIPMed/Kolan British Hospital
Marion, spot on.
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- Kibkommer
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Re: VIPMed/Kolan British Hospital
Nurseawful - I am John Bernard Anderson (JBA) of Karsiyaka so you needn't feel shy about answering now.
And I can tell you this - there was no need for me to return to VIPMed to travel with their ambulance. I insisted on going home before Kolan because I needed to see to a few things - I had left washing on and food out to defrost and I was anticipating at least 1 night and probably more in Kolan. From my house I could certainly get to Kolan faster than going via VIPMed and waiting 20 minutes for the ambulance to arrive. I still don't understand why they insisted unless it was to their advantage in some way.
I did ask Kolan at a susequent visit, as I simlarly asked VIPMed, but neither would/will talk about it - why do you imagine that asking at the time would have produced a different response?
I am in no position to judge if I received good treatment at Kolan (there was none at VIPMed). But why does that preclude my trying to understand the charging system. If I have a good meal at a restaurant I should pay the bill without checking it? By my reckoning I should have been charged 90tl by VIPMed - 70 for the consultation and 20 for an ECG - but they don't want it. If their 'referral fee' earned them more then it certainly explains their eagerness for me to travel in their ambulance. And if they will continue to earn from ongoing treatments resulting from this episode then I would certainly like to know - especially if it is a surcharge.
I received a free consultation/ECG/ambulance transfer from VIPMed and, according to you, a discounted price at Kolan. How do they stay in business?
And I can tell you this - there was no need for me to return to VIPMed to travel with their ambulance. I insisted on going home before Kolan because I needed to see to a few things - I had left washing on and food out to defrost and I was anticipating at least 1 night and probably more in Kolan. From my house I could certainly get to Kolan faster than going via VIPMed and waiting 20 minutes for the ambulance to arrive. I still don't understand why they insisted unless it was to their advantage in some way.
I did ask Kolan at a susequent visit, as I simlarly asked VIPMed, but neither would/will talk about it - why do you imagine that asking at the time would have produced a different response?
I am in no position to judge if I received good treatment at Kolan (there was none at VIPMed). But why does that preclude my trying to understand the charging system. If I have a good meal at a restaurant I should pay the bill without checking it? By my reckoning I should have been charged 90tl by VIPMed - 70 for the consultation and 20 for an ECG - but they don't want it. If their 'referral fee' earned them more then it certainly explains their eagerness for me to travel in their ambulance. And if they will continue to earn from ongoing treatments resulting from this episode then I would certainly like to know - especially if it is a surcharge.
I received a free consultation/ECG/ambulance transfer from VIPMed and, according to you, a discounted price at Kolan. How do they stay in business?
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- Kibkommer
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Re: VIPMed/Kolan British Hospital
Hi,
I am Dr. Ozgur TURK from Vipmed GP Surgery. I am really sorry to see the discussion here. I wanted to write a few things about JBA’s and the other peoples doubts.
Yes we take percentage from the patients which we send to the hospitals for admission but its a really small amount and you are not surcharged because of this. We have agreements with many private hospitals in TRNC not only Kolan British Hospital. We are trying to find the suitable ones for your health condition. (for example if JBA was taken to state hospital in Kyrenia he would not be able to see a cardiologist).And we are also trying to find the most affordable ones. Until this day we were accepting the registrations without any charge and the first consultation was free. It’s been 3 months since i opened the surgery and JBA you are right i realised that i can not make any money. There are 12 people working here to keep this place open for 24 hours and to give the ambulatory services. Even with the insignificant percentage from the hospitals and the consultations here i am really working hard to keep this place open. That’s why after this week we will charge a small amount for registrations and we have to cancel the first free consultation.
JBA, i won’t discuss your health situation here in a forum. But it was too risky for you to be standing up and you wanted to drive home, do some work and come back. I didnt make any pressure to you all i can do is advising you not to go home with that risk and to go to the hospital immediately but you refused it. I have to give that advice because i am a doctor and i am sorry that you misunderstood it. Remember i have told you that you should be at the back of the ambulance and you insisted to sit at the front and you even refused that, i could not say no to it because you have the right to refuse. We didn’t charge you of that consultation and ecg because i have thought that you already must have paid a lot for your treatment and i didn’t want to bother you for just an amount of 90 TL. But you are right we should have charged you for that because i have realised that if you don’t charge people they think you are doing something insignificant. Please remember if you didn’t come to see me that day who would realise that you had a serious and urgent health problem? When i was expecting a ‘’thank you ‘’, i can’t believe these accusations. Don’t worry you were not surcharged because i have sent you there and my percentage of your admission was an insignificant amount.
Vıpmed is not a hospital. So if we realise that a patient needs hospitalisation we always give them choices for the alternative centers, even the state hospital. My mobile is 0 533 886 31 33 and my email is drozgurturk@vipmedcyprus.com . If you want ask questions you can directly ask me with email or phone.
Regards,
Dr. Ozgur TURK
I am Dr. Ozgur TURK from Vipmed GP Surgery. I am really sorry to see the discussion here. I wanted to write a few things about JBA’s and the other peoples doubts.
Yes we take percentage from the patients which we send to the hospitals for admission but its a really small amount and you are not surcharged because of this. We have agreements with many private hospitals in TRNC not only Kolan British Hospital. We are trying to find the suitable ones for your health condition. (for example if JBA was taken to state hospital in Kyrenia he would not be able to see a cardiologist).And we are also trying to find the most affordable ones. Until this day we were accepting the registrations without any charge and the first consultation was free. It’s been 3 months since i opened the surgery and JBA you are right i realised that i can not make any money. There are 12 people working here to keep this place open for 24 hours and to give the ambulatory services. Even with the insignificant percentage from the hospitals and the consultations here i am really working hard to keep this place open. That’s why after this week we will charge a small amount for registrations and we have to cancel the first free consultation.
JBA, i won’t discuss your health situation here in a forum. But it was too risky for you to be standing up and you wanted to drive home, do some work and come back. I didnt make any pressure to you all i can do is advising you not to go home with that risk and to go to the hospital immediately but you refused it. I have to give that advice because i am a doctor and i am sorry that you misunderstood it. Remember i have told you that you should be at the back of the ambulance and you insisted to sit at the front and you even refused that, i could not say no to it because you have the right to refuse. We didn’t charge you of that consultation and ecg because i have thought that you already must have paid a lot for your treatment and i didn’t want to bother you for just an amount of 90 TL. But you are right we should have charged you for that because i have realised that if you don’t charge people they think you are doing something insignificant. Please remember if you didn’t come to see me that day who would realise that you had a serious and urgent health problem? When i was expecting a ‘’thank you ‘’, i can’t believe these accusations. Don’t worry you were not surcharged because i have sent you there and my percentage of your admission was an insignificant amount.
Vıpmed is not a hospital. So if we realise that a patient needs hospitalisation we always give them choices for the alternative centers, even the state hospital. My mobile is 0 533 886 31 33 and my email is drozgurturk@vipmedcyprus.com . If you want ask questions you can directly ask me with email or phone.
Regards,
Dr. Ozgur TURK
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- Kibkommer
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Re: VIPMed/Kolan British Hospital
I have posted the above on behalf of Dr Turk, who has been working his butt of for the last 3 months as we all have please take his words on board and lay this to rest. Thank you.
Chris
Chris
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- Kibkommer
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Re: VIPMed/Kolan British Hospital
Amen to that Chris.
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- Kibkommer
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Re: VIPMed/Kolan British Hospital
Thanks are truly due to Dr. Turk for taking the time to explain at such length, and restore confidence amongst the ex pat community in the medical profession here. It is all to easy for us to become cynical and suspicious when we hear and read of services which are different to those to which we are accustomed, especially when we expect professionals to communicate with us in a foreign language and expect their mastery of it to be perfect.
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- Kibkommer
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Re: VIPMed/Kolan British Hospital
I have seen Dr Turk and Dr Eliz as has my family when they have been out on holiday, I have nothing but praise for them with their professional attitude but above all they LISTEN which is sorely lacking in the NHS in England. I am jnot surprised that Dr Turk has answered on this forum as he has nothing to hide and is doing his best for us all.
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- Kibkommer
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Re: VIPMed/Kolan British Hospital
I have nothing but praise for them with their professional attitude but above all they LISTEN which is sorely lacking in England
Why shout about UK if you live in NC? I have nothing but praise for the attention I get here in the UK from my GP and Hospital I am waiting for an operation and the nice kind surgeon is fitting it in between my 2 holidays I had already booked.
Why shout about UK if you live in NC? I have nothing but praise for the attention I get here in the UK from my GP and Hospital I am waiting for an operation and the nice kind surgeon is fitting it in between my 2 holidays I had already booked.
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- Kibkommer
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Re: VIPMed/Kolan British Hospital
My wife and i have nothing but praise for Dr.Turk,Christine and staff at VIPMed.PLease know tha you and your services are valued.
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- Kibkommer
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Re: VIPMed/Kolan British Hospital
Thank you for the explanation Dr. Turk (and Nurseawful).
It seems inevitable that my posts now appear to be unreasonable criticism but they were factual and a genuine attempt to find information.
I am now reassured and happy to consider the matter closed.
It seems inevitable that my posts now appear to be unreasonable criticism but they were factual and a genuine attempt to find information.
I am now reassured and happy to consider the matter closed.
- Groucho
- Kibkommer
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Re: VIPMed/Kolan British Hospital
I would just like to add that having seen several doctors and had various erroneous diagnoses in the UK our daughter went via VIP-med to Kolan hospital and got to the root of the problem with little fuss and is now responding well to the correct treatment (as opposed to the treatment proscribed in the UK which may well have exacerbated the problem) and our minds are put at rest. On the whole a very positive outcome.
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- Kibkommer
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Re: VIPMed/Kolan British Hospital
As someone who has recently experienced the very professional service from the VIP Med team I wanted to share my experience.
When I registered with VIP Med my past history was discussed with myself and the Nurse. I requested for some blood tests to be carried out and I was informed that these could be done at any Lab or I could have them done at VIP. I chose to keep everything ‘in house’ so to speak and I duly returned to VIP later that week to have the tests done.
The results were given to me over the telephone by Dr Turk and he asked to see me. I went along and Dr Turk explained to me that one of the results did require me to have an ultrasound done. He said that I could choose from several hospitals in the Girne or Lefkosa area. Dr Turk named 6 that I could go to and I chose to go to Near East in Lefkosa.
My appointment with Dr Turk that day was at 14.00 and within 3 hrs I had spent time at Dr Turks surgery whilst he explained the results to me, I had driven to Lefkosa, had the Ultrasound, got the results in my hand, driven back to Dr Turk who gave me a prescription, bought the tablets and started the medication. ALL THIS WITHIN 3 HOURS!!
The cost for the Ultrasound was 100TL.
This kind of service just cannot be faulted and I wish Dr Turk, Dr Eliz and their team well. They are ALL truly dedicated to their individual jobs and doing a great job.
One point I would make is that at Near East you do have to provide a form of ID which is kept until you pay for your treatment and it is then returned to you. Fortunately I had my driving licence on me as I had not been pre warned to take some form of ID.
I hope that all of the above helps to show that the VIP Med service is first class and very much appreciated.
When I registered with VIP Med my past history was discussed with myself and the Nurse. I requested for some blood tests to be carried out and I was informed that these could be done at any Lab or I could have them done at VIP. I chose to keep everything ‘in house’ so to speak and I duly returned to VIP later that week to have the tests done.
The results were given to me over the telephone by Dr Turk and he asked to see me. I went along and Dr Turk explained to me that one of the results did require me to have an ultrasound done. He said that I could choose from several hospitals in the Girne or Lefkosa area. Dr Turk named 6 that I could go to and I chose to go to Near East in Lefkosa.
My appointment with Dr Turk that day was at 14.00 and within 3 hrs I had spent time at Dr Turks surgery whilst he explained the results to me, I had driven to Lefkosa, had the Ultrasound, got the results in my hand, driven back to Dr Turk who gave me a prescription, bought the tablets and started the medication. ALL THIS WITHIN 3 HOURS!!
The cost for the Ultrasound was 100TL.
This kind of service just cannot be faulted and I wish Dr Turk, Dr Eliz and their team well. They are ALL truly dedicated to their individual jobs and doing a great job.
One point I would make is that at Near East you do have to provide a form of ID which is kept until you pay for your treatment and it is then returned to you. Fortunately I had my driving licence on me as I had not been pre warned to take some form of ID.
I hope that all of the above helps to show that the VIP Med service is first class and very much appreciated.
- Marions
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Re: VIPMed/Kolan British Hospital
a personal thank you to the Doctor and all others who have given full explanaitons. Really helpful. I would apologise if I sounded a bit of a tight wadder, but I honeslty thought that registering was just that. i would not have expected a free consultation, but merely to give my details (or rather my husbands are more important and I would have expected to make an appointment for him)
Thanks too to the Doctor for explaining his ov erheads etc. With a staff of 12 and overheads, one does not have to be a mathematical genuius to realise the number of patients he needs every day to make it financially viable.
I am sure that all has been said has proved helpful to a lot of people, and thanks to the original post for bringing out all this helpful information.
I know I must register but where oh where does time go. I think the greatest strength is finding someone hwo understand,s listens and speaks English. My husband has been helped with his DVT's by the local specialist, but of course they keep no notes and apart from 'take this;' (tablets!) cannot explain all the things we want to know. Our failing for not learning enough Turkish, but when someone is worried they do need reassurances, don't they.
Thanks too to the Doctor for explaining his ov erheads etc. With a staff of 12 and overheads, one does not have to be a mathematical genuius to realise the number of patients he needs every day to make it financially viable.
I am sure that all has been said has proved helpful to a lot of people, and thanks to the original post for bringing out all this helpful information.
I know I must register but where oh where does time go. I think the greatest strength is finding someone hwo understand,s listens and speaks English. My husband has been helped with his DVT's by the local specialist, but of course they keep no notes and apart from 'take this;' (tablets!) cannot explain all the things we want to know. Our failing for not learning enough Turkish, but when someone is worried they do need reassurances, don't they.
Maid Marion of Malatya
'Plan as if you will live for ever, but live each day as if it is your last.'
'Plan as if you will live for ever, but live each day as if it is your last.'
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- Kibkommer
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Re: VIPMed/Kolan British Hospital
Whilst this post has had its outcome and the gentleman concerned original post was subject of cost not service, as Crofter’s reply I feel I must share my experience at VIPMed.
Our family have always been on the healthy side and thankfully had no reason to need medical services. However, two weeks ago I had a problem and on visiting Dr Turk I needed to go to a hospital for an ultrasound. I was given a choice and chose the Kolan as I had been there before for health checks, I was offered a driver to take me there but we chose to drive.
My appointment with Dr Turk that day was at 10.30 and at 14.00 I returned to the surgery, I had my results explained to me by Dr Turk, unfortunately there was a lump that was suspect, I first had a week’s course of antibiotics and anti-inflammatory. After a week I returned to the VIPMed and this time chose the Near East Hospital for the tests.
We went on Friday, my appointment was at 11am, I had an ultrasound, mammogram and a further ultrasound, however, there was still a little doubt and I was offered the opportunity to have a MRI, which I was able to have at 1pm, back to the surgery by 2.30 where Doctor Turk was able to tell me the lump is benign.
The care and concern I received from Dr Turk, Dr Eliz and Fatosh (Reception) was excellent and personal, they really cared that the result was good. I have been sat in the waiting area and have seen people come in that are so rude and demanding that I am ashamed to English.
VIPMed are trying to provided an unique service here in the TRNC, having a service “similar” to an English GP is a great piece of mind, knowing that you can ring 24/7 and reach someone who speaks English and will be able to help is so reassuring, my daughter in law has waited 6 weeks in the UK for a MRI appointment.
To Dr Turk, Dr Eliz , Chris, Fatosh and all at VIPMed, please do not be disheartened by the negativity of the original poster, there are many of us that support your excellent service.
Our family have always been on the healthy side and thankfully had no reason to need medical services. However, two weeks ago I had a problem and on visiting Dr Turk I needed to go to a hospital for an ultrasound. I was given a choice and chose the Kolan as I had been there before for health checks, I was offered a driver to take me there but we chose to drive.
My appointment with Dr Turk that day was at 10.30 and at 14.00 I returned to the surgery, I had my results explained to me by Dr Turk, unfortunately there was a lump that was suspect, I first had a week’s course of antibiotics and anti-inflammatory. After a week I returned to the VIPMed and this time chose the Near East Hospital for the tests.
We went on Friday, my appointment was at 11am, I had an ultrasound, mammogram and a further ultrasound, however, there was still a little doubt and I was offered the opportunity to have a MRI, which I was able to have at 1pm, back to the surgery by 2.30 where Doctor Turk was able to tell me the lump is benign.
The care and concern I received from Dr Turk, Dr Eliz and Fatosh (Reception) was excellent and personal, they really cared that the result was good. I have been sat in the waiting area and have seen people come in that are so rude and demanding that I am ashamed to English.
VIPMed are trying to provided an unique service here in the TRNC, having a service “similar” to an English GP is a great piece of mind, knowing that you can ring 24/7 and reach someone who speaks English and will be able to help is so reassuring, my daughter in law has waited 6 weeks in the UK for a MRI appointment.
To Dr Turk, Dr Eliz , Chris, Fatosh and all at VIPMed, please do not be disheartened by the negativity of the original poster, there are many of us that support your excellent service.
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- Kibkommer
- Posts: 2109
- Joined: Sun 19 Aug 2012 7:24 am
Re: VIPMed/Kolan British Hospital
Hear hear! You can please some of the people some of the time but most definitely not all of the people all of the time.
Keep up the good work VIP Med & for those who gripe about things here they can always return to wence they came!
Keep up the good work VIP Med & for those who gripe about things here they can always return to wence they came!
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- Kibkommer
- Posts: 98
- Joined: Sun 29 Apr 2012 10:59 am
Re: VIPMed/Kolan British Hospital
Unaccustomed as I am to contributing to posts that appear over critical I felt that on this occasion I had to add my comments.
VIP Med have been absolutely fantastic with my partner who went to Dr. Ozgur on a Thursday with a very painful, locked up knee. Diagnosis, after an MRI, on the Friday (when we found out an operation was necessary), the how, where, when and costs where also discussed on the Friday, flew to Ankara on the Tuesday morning, operation at 14.00 that day, flew back on the Thursday, on-going checks by both Dr. Ozgur and the surgeon Dr. Bora (who visits Cyprus regularly but works in Ankara) and 54 days after the op. Zig has been signed off.
Our experience of Dr. Ozgur, all the staff at VIP Med, Dr. Bora and the Veni Vidi Hospital in Ankara has been outstanding. All the staff involved at both establishments are obviously totally dedicated to what they are doing and it shows.
If I was to compare my experiences of both the NHS and private treatment in the UK to our recent experience then I would have no hesitation in placing my trust in Dr. Ozgur every time.
I have since recommended VIP Med to two other people who have found the level of service and more importantly care to be far superior to anything they have experienced either here or in the UK.
Excuse the cliche but all I would say to people who are voicing concerns about paying for registration and/or a consultation is "you get what you pay for" and TL30 to register with such a professional clinic is extremely good value for money!!!!
VIP Med have been absolutely fantastic with my partner who went to Dr. Ozgur on a Thursday with a very painful, locked up knee. Diagnosis, after an MRI, on the Friday (when we found out an operation was necessary), the how, where, when and costs where also discussed on the Friday, flew to Ankara on the Tuesday morning, operation at 14.00 that day, flew back on the Thursday, on-going checks by both Dr. Ozgur and the surgeon Dr. Bora (who visits Cyprus regularly but works in Ankara) and 54 days after the op. Zig has been signed off.
Our experience of Dr. Ozgur, all the staff at VIP Med, Dr. Bora and the Veni Vidi Hospital in Ankara has been outstanding. All the staff involved at both establishments are obviously totally dedicated to what they are doing and it shows.
If I was to compare my experiences of both the NHS and private treatment in the UK to our recent experience then I would have no hesitation in placing my trust in Dr. Ozgur every time.
I have since recommended VIP Med to two other people who have found the level of service and more importantly care to be far superior to anything they have experienced either here or in the UK.
Excuse the cliche but all I would say to people who are voicing concerns about paying for registration and/or a consultation is "you get what you pay for" and TL30 to register with such a professional clinic is extremely good value for money!!!!
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- Kibkommer
- Posts: 1036
- Joined: Thu 18 Oct 2012 3:42 pm
Re: VIPMed/Kolan British Hospital
I too, would like to echo the praise for VIP Med. My wife and I registered and the very detailed questionnaires were duly completed with their assistance - absolutely no charge for their time, althoigh I would have willingly paid a consultation fee. Then a few days later a gentleman knocked on my door to confirm where I lived and advised me that they now had my address on their satnav (or whatever) and would be able to respond quickly if called out. We now feel much more confident that, should an emergency arise at home, help will be available very quickly. Do not waste any more time - go and sign up at VIP Med, pay the small fee and have peace of mind.
- Marions
- Kibkommer
- Posts: 4133
- Joined: Tue 03 Apr 2012 7:17 pm
Re: VIPMed/Kolan British Hospital
One good thing that seems to have come out of this thread is not only the clarification of everything by the good doctor, but also a lot of recommendations for him that he might not otherwise have received. I also think the more people share of their experiences with anything here, the more helpful it is to those who may know nothing or little of an organisation etc. I know that nurse Awful has done a lot of advertising,l but one cannot beat satisfied customers, can one!
Maid Marion of Malatya
'Plan as if you will live for ever, but live each day as if it is your last.'
'Plan as if you will live for ever, but live each day as if it is your last.'
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- Kibkommer
- Posts: 709
- Joined: Wed 04 Apr 2012 5:21 pm
Re: VIPMed/Kolan British Hospital
We registered with VIPMed.My wife had a bad throat & ear.Rang them,saw her within the hour.After a thorough examination,diagnosed a ear & throat infection.Write a prescription,went back after medication had finished to see it had cleared.All for 70TL.Wonderful service giving peace of mind.(Obviously medication was extra).
- Philoz
- Kibkommer
- Posts: 1168
- Joined: Sat 14 Jul 2012 10:33 pm
Re: VIPMed/Kolan British Hospital
I have read every post in this thread with interest,as I was considering registering for the VIP Med service,but was hanging fire until I could gauge the feedback on the service.
I feel that JBA's original post was justified and well constructed.
JBA at no point,as far as I can see has made any complaint about the overall service he has received.
Imagine this,you feel really ill and get yourself to the doctor,and you then feel that you are being steered in a particular direction,I think it has happened to us all,not specifically in a medical scenario,but in pretty much every walk of life.
It is a fact that businesses of all types have symbiotic relationships with other businesses on a 'co-referral' basis.
This system was probably invented in the UK.
I have GP friends in the UK who will no doubt prescribe a drug made by a company whose seminar he/she attended last week in a luxury resort somewhere-the big difference is that the UK GP is being paid by the taxpayer(and therefore a form of bribery in my opinion),where as here it is a business arrangement-simple as that.
I think the post by Dr Turk was excellent,and he was totally honest in admitting there was an arrangement of 'cross referrals'.
I have no problem with this, and neither does JBA, judging by his final post-he just simply wanted a bit of clarity,which was a fair question-he now seems happy and content with the response he has received.
As for me,I will be signing up for VIP Med next week based on the number of very positive posts in this thread about their services.
I live alone,and whilst I enjoy good health at the present time,I am acutely aware that as I get older the likelihood of something going wrong increases as time passes.
The thought of waking in the middle of the night with chest pains,and then having to attempt to speak pigeon Turkish to an emergency number operator,and trying telling them where I live fills me with dread.
VIP med will be getting another customer next week and although I sincerely hope I never need their services,I think this is an excellent example of how this forum works well.
JBA had a genuine query ,that I think was answered fairly and honestly.
I feel that JBA's original post was justified and well constructed.
JBA at no point,as far as I can see has made any complaint about the overall service he has received.
Imagine this,you feel really ill and get yourself to the doctor,and you then feel that you are being steered in a particular direction,I think it has happened to us all,not specifically in a medical scenario,but in pretty much every walk of life.
It is a fact that businesses of all types have symbiotic relationships with other businesses on a 'co-referral' basis.
This system was probably invented in the UK.
I have GP friends in the UK who will no doubt prescribe a drug made by a company whose seminar he/she attended last week in a luxury resort somewhere-the big difference is that the UK GP is being paid by the taxpayer(and therefore a form of bribery in my opinion),where as here it is a business arrangement-simple as that.
I think the post by Dr Turk was excellent,and he was totally honest in admitting there was an arrangement of 'cross referrals'.
I have no problem with this, and neither does JBA, judging by his final post-he just simply wanted a bit of clarity,which was a fair question-he now seems happy and content with the response he has received.
As for me,I will be signing up for VIP Med next week based on the number of very positive posts in this thread about their services.
I live alone,and whilst I enjoy good health at the present time,I am acutely aware that as I get older the likelihood of something going wrong increases as time passes.
The thought of waking in the middle of the night with chest pains,and then having to attempt to speak pigeon Turkish to an emergency number operator,and trying telling them where I live fills me with dread.
VIP med will be getting another customer next week and although I sincerely hope I never need their services,I think this is an excellent example of how this forum works well.
JBA had a genuine query ,that I think was answered fairly and honestly.
- Marions
- Kibkommer
- Posts: 4133
- Joined: Tue 03 Apr 2012 7:17 pm
Re: VIPMed/Kolan British Hospital
It is a real pleasure to agree with you Philoz! Dr will be getting another two signed on and like you, i am not unwell, but himself needs a bit of an MOT! and also if anything was wrong with either of us, the frustraiton of making a phone call with limited turkish is a bit scarey. So thanks to the Doc for starting VIP/Med - it would appear that it was much needed.
Maid Marion of Malatya
'Plan as if you will live for ever, but live each day as if it is your last.'
'Plan as if you will live for ever, but live each day as if it is your last.'
- Philoz
- Kibkommer
- Posts: 1168
- Joined: Sat 14 Jul 2012 10:33 pm
Re: VIPMed/Kolan British Hospital
Thank you Marions,but then you always tend to agree with me,eventually.
By the way, Congratulations on the new keyboard,it is a real pleasure to be able to understand what you are typing,without having to resort to an 'English-Klingon' Dictionary.
Only joking of course-look forward to bumping into you at the VIP med sign in desk!
By the way, Congratulations on the new keyboard,it is a real pleasure to be able to understand what you are typing,without having to resort to an 'English-Klingon' Dictionary.
Only joking of course-look forward to bumping into you at the VIP med sign in desk!
- Marions
- Kibkommer
- Posts: 4133
- Joined: Tue 03 Apr 2012 7:17 pm
Re: VIPMed/Kolan British Hospital
No new keyboard, Philoz. It is as I say, temperamental and prone to do its own thing (must be feminine!). I had it cleaned twice recently. I think the cats' hairs get in the thing and the heat then finalises the damage. So all the while my keyboard is clean it obeys my fingers. I too find it a pleasure to be able to read what I write.
So now I have a clean keyboard, all I need is a clean bill of health - so that I too can be a VIP!
stay healthy!
as for agreeing - most of the time I agree with sensible people,l but it is impossible to agree all the time otherwise we would like some of the colour of human differences.
So now I have a clean keyboard, all I need is a clean bill of health - so that I too can be a VIP!
stay healthy!
as for agreeing - most of the time I agree with sensible people,l but it is impossible to agree all the time otherwise we would like some of the colour of human differences.
Maid Marion of Malatya
'Plan as if you will live for ever, but live each day as if it is your last.'
'Plan as if you will live for ever, but live each day as if it is your last.'
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- Kibkommer
- Posts: 171
- Joined: Wed 04 Apr 2012 5:12 am
Re: VIPMed/Kolan British Hospital
Can we just ask if you can please pick up the forms from VIPMed take them home to complete. Then either make an appointment to come back with them when you are in the surgery to pick them up or telephone to make an appointment on 0392 444 9911 when they are completed. Thank you.
Chris
Chris
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- Kibkommer
- Posts: 875
- Joined: Fri 27 Apr 2012 4:59 pm
Re: VIPMed/Kolan British Hospital
I would now like to sign up with VIPMed, but have 1 question........as a holder of a Work Permit, I get my treatment at the State hospitals more or less free. So if I had an emergency and they came with their ambulance, would I be able to be taken to the State hospital or not ????
And would they help me there with translation etc, as can be a nightmare at times.
Or could I be taken to Kolan, see a specialist who could then refer me to the correct Doctor at the State Hospital ??
I would expect to pay at VIPMed/Kolan, as I understand they are private,but just need to know if they would let me go to the State Hospital in an emergency.
And would they help me there with translation etc, as can be a nightmare at times.
Or could I be taken to Kolan, see a specialist who could then refer me to the correct Doctor at the State Hospital ??
I would expect to pay at VIPMed/Kolan, as I understand they are private,but just need to know if they would let me go to the State Hospital in an emergency.
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- Kibkommer
- Posts: 171
- Joined: Wed 04 Apr 2012 5:12 am
Re: VIPMed/Kolan British Hospital
Metin, Yes if that was your choice we would take you there. But please remember at times there is not the appropriate specialists on duty at Girne.
Chris
Chris
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- Kibkommer
- Posts: 875
- Joined: Fri 27 Apr 2012 4:59 pm
Re: VIPMed/Kolan British Hospital
Thanks for that.
I'll be in for a form to register later.
I'll be in for a form to register later.
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- Kibkommer
- Posts: 352
- Joined: Sun 06 Jan 2013 8:21 pm
Re: VIPMed/Kolan British Hospital
Just a suggestion or thought: In the states people have a general healthcare provider which then refers patients to the specialist they need. And people are seen according to appointments, not getting a number and waiting for hours to be seen (dreadful!). My point is when a new patient gets a new doctor, they call the office and provide general information (name, D.O.B., address, and telephone). In a day or two the patient receives a packet of registration papers to be filled out and brought with them when they have their appointment.
Instead of people having to go pick up forms, why not mail it out? (Then later in the future input it in a database via web)
Instead of people having to go pick up forms, why not mail it out? (Then later in the future input it in a database via web)
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- Kibkommer
- Posts: 2109
- Joined: Sun 19 Aug 2012 7:24 am
Re: VIPMed/Kolan British Hospital
Corona24 are you having a laugh - mail out the forms?????!!!!! I have just received 2 Christmas cards I don't know if they are late from last Christmas or early for this!
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- Kibkommer
- Posts: 2656
- Joined: Sun 21 Oct 2012 8:17 am
Re: VIPMed/Kolan British Hospital
Put the registration form on-line or allow them to be collected, completed and returned later - saves time/money/resources.
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- Kibkommer
- Posts: 352
- Joined: Sun 06 Jan 2013 8:21 pm
Re: VIPMed/Kolan British Hospital
Ozankoys- I know. I am sort of skeptical, but I'm giving the benefit of the doubt that maybe since postage is in the North half and "local" maybe it will not be so difficult. If it is, then now the postage handling here is really sad.
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- Kibkommer
- Posts: 351
- Joined: Fri 06 Apr 2012 7:57 am
Re: VIPMed/Kolan British Hospital
The entire staff at VIP Med are superb. Without the prompt, professional and excellent services of Doctor Turk last Friday, I would probably now be minus one son. It was that serious! Our thanks just don't seem enough, but they are heartfelt and most sincere as the healing process and professional care continues.
- Marions
- Kibkommer
- Posts: 4133
- Joined: Tue 03 Apr 2012 7:17 pm
Re: VIPMed/Kolan British Hospital
Wow Dogwalker - which son? Scarey, but certainly a great recommendation for VIP/Med. if I wasn't certain before about signing up, you have just converted me!
Hope all is now well!
Hope all is now well!
Maid Marion of Malatya
'Plan as if you will live for ever, but live each day as if it is your last.'
'Plan as if you will live for ever, but live each day as if it is your last.'
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- Kibkommer
- Posts: 882
- Joined: Sun 22 Apr 2012 6:03 am
Re: VIPMed/Kolan British Hospital
Chris.
Is the charge for registration going to be 30tl per person or per family ?
Is the charge for registration going to be 30tl per person or per family ?
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- Kibkommer
- Posts: 296
- Joined: Fri 19 Oct 2012 9:24 am
Re: VIPMed/Kolan British Hospital
We went to register yesterday and were told 30TL for the both of us, not each, although it was free until Wednesday.
The receptionist told us to fill out the forms and return them and then get an appointment for the initial consultation, but all appointments were booked until Thursday when we would have to pay.
My fault kept meaning to do it now I will pay the price for being indecisive
The receptionist told us to fill out the forms and return them and then get an appointment for the initial consultation, but all appointments were booked until Thursday when we would have to pay.
My fault kept meaning to do it now I will pay the price for being indecisive
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- Kibkommer
- Posts: 882
- Joined: Sun 22 Apr 2012 6:03 am
Re: VIPMed/Kolan British Hospital
Thanks Halfull.
However it would be better if Chris confirms the reg fee, I know few family's who are awaiting this conformation. Thanks again though.
However it would be better if Chris confirms the reg fee, I know few family's who are awaiting this conformation. Thanks again though.
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- Kibkommer
- Posts: 171
- Joined: Wed 04 Apr 2012 5:12 am
Re: VIPMed/Kolan British Hospital
Sorry I should have posted this a while ago it is 30tl per couple or 15tl per person.
Chris
Chris
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- Kibkommer
- Posts: 782
- Joined: Thu 10 May 2012 1:51 pm
Re: VIPMed/Kolan British Hospital
Just to let people know that they are still checking out people's houses that are registered with them. I had a visit last week to be put on their map, brilliant service.
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- Kibkommer
- Posts: 5119
- Joined: Sat 07 Apr 2012 11:22 am
Re: VIPMed/Kolan British Hospital
I noticed that Kolan Hospital have an office and ambulance at Ercan now.