internet speed

[thornaby]

With multimax, very slow, anyone else having similar problems. Really frustrating

[ozankoys]

MM fine in Ozankoy

[Ragged Robin]

I have had intermittent speed fluctuations for the last couple of weeks and Iplayer was unwatchable, but this evening, touch wood, seems Ok and an hour of TV with no buffering.

There is another thread about television that suggested there was a problem with the link from Turkey.

[karmels]

The connection dropped out again tonight with TTnet in Turkey, we were unable to watch catch up tv, but the internet speed to Nicosia was very good.

[Maisiemoo]

I could not watch catch up TV it was continually buffering but got EastEnders on YouTube and it was fine.

[rocking]

Mine comes up at 1.05 in Karsiyaka

[Turkishcypriot]

Ive heard that Fibre broadband is in the pipeline and that the tendering for this is now complete. Hopefully this will sort out all the problems with MM and the like. Must say though that it is difficult to run wireless internet in this country, power cuts, storm, wind, cables, antennas, trees in the way and now the new tower blocks are beginning to obstruct the signals.

[Traveller0392]

It seems to be all over. Offices in Kyrenia reporting slow speed or not at all, and mother-in-law's cursing in Nicosia, as she can't watch the soaps on Youtube. She's on a landline too, normally a whopping 144MBS ... But it seems Turkcell, Telsim and all other networks are the same, so maybe they've dug a hole in the cable when they were bringing the waterpipe over. Possible?

[Keithcaley]

Ive heard that Fibre broadband is in the pipeline and that the tendering for this is now complete. Hopefully this will sort out all the problems with MM and the like...

If you are talking about a Fibre broadband infrastructure in TRNC, then this will do nothing about the issues that we are experiencing, which seem to be down to TTNET in Turkey.

There is no problem at all with Multimax's system of Wireless Internet distribution, the problems are all 'Off the Island'.

[Steve C]

My speed has been very up and down and I have been put onto a brand new base station. However I am told that the problem relates to Turkey. Apparently the Turkish authorities want to disconnect social web sites such as face book and wanted to do the same in Cyprus. I am told that they met with a lot of resistance over control of the internet here.

[sophie]

Broadband speeds going like stink in this part of Alsancak. Digiturk driving me nuts though. Keeps switching off completely and then when it comes on speech and motion don't match up.

[Hector]

Fibre optic broadband in NC, now that would be something that would help the economy.

[Maisiemoo]

My laptop has been really slow the last few days but no trouble with my tablet, can't see why there should be such a difference.

[Hector]

Internet speeds still slow in Girne.

[kbasat]

You buy a house in N.Cyprus 20 years ago, you still do not get to have a land line, or any infrastructure for it for that matter, but somehow, you hear or read somewhere that fiberoptic is coming and you think you ought to be on top of the list to get it when it becomes available?? God I love the optimism of some people

As some of you already stated, the problem that we all suffered had nothing to do with the Multimax network, it would not matter if you had wireless, adsl or fiber within the island as the problem was not related to it.

Touch wood, we have been much better past sereral days. If you still suffer from slow speeds and are MM customer, I suggest you contact support line.

Kemal

[Turkishcypriot]

Kemal, there are some areas already in lefkosia that have fibre ready and new builds will also have the infrastructure there. The tendering process for fibre has already taken place and it is only a matter of time. I am not saying that it will be the be all and end of all the problems however it will be much more stable than wireless internet, which is subject to a lot of latency if you do a pingtest for a lot of the internet companies that use a wireless system like MM or Extend you will find that most are graded C and above, something that fibre broadband will resolve.

Not to detract from what MM have done to the internet in North Cyprus as you guys have definitely raised the bar and competition is a good thing. Hope the internet sorts itself out for everybody over the weekend.

[kevyk]

I agree I think optic fibre will solve too many problems, also people want good speed to the world not just to their Isp station. I read that someone was saying check our speed it is good to our office. What good is that! we want to get to the world at a reasonable speed. I for one look forward to fibre.

[sophie]

kevyk, honestly I do think you expect too much here in TRNC. It isn't perfect in all other countries I can assure you. I have a daughter living in Cambridge, the speeds are so fast its unbelievable but there again it has a top University and Microsoft within its boundaries. However I have another daughter in a very rural area in the UK and I usually have faster more reliable speeds than she does. The same goes for relatives in Australia, one lives in Perth NSW and its terrific, another lives much, much further inland and speeds can be very poor indeed. I think we should be grateful to MM, it may not be perfect, but by golly I wouldn't like to go back to 10 years ago.

[kbasat]

Kemal, there are some areas already in lefkosia that have fibre ready and new builds will also have the infrastructure there. The tendering process for fibre has already taken place and it is only a matter of time.

There has not been a 'tendering process for fibre' in TRNC. There are no places in North Lefkosa that is FTTH (Fiber to the Home) ready. I think you have been given misleading information. I am in this business, I think I would know if such tender were to take place.

New builds may decide to install fiber within their complex, however, just like the telephone cables installed in villas and apartments, it is not good if no infrastructure is present to connect to the internal system.

@kevyk, I think you are still missing the whole point here. MM can provide good speeds over wireless to our 'ISP Station/Office' as you have accepted. If MM or any other company were to provide you Internet over Fibre, it would also provide good speed to 'ISP Station/Office'. However, in this particular case, the problem was not from the internal infrastructure of Cyprus but rather due to a connection between Cyprus and Turkey, so even if you were provided internet through some future tech that does not yet exist, you would still be suffering from the slow Internet connection.

When it comes to fiber, I know and accept that it is a better technology to what we currently provide. However, one needs to be realistic when it comes to such investment. Cyprus has a total population of around 300,000 people scattered at around 3500km2 area. Compared to big cities around the world, where 1km of fibre gets you around tens, if not hundreds of thousands of customers, the population density in N.Cyprus is too low for any serious private fibre investment. The cost either needs to be greatly subsidized by the state or some other arrangement needs to be done even for the most populous cities here.

K.

[kevyk]

Kbasat

I get your point. So why are we going through Turkey could we not go another path?

[kbasat]

There is unfortunately no other path.

A normal country would have got multiple fiber to every direction(within the country, between countries, and even transatlantic/pacific and intercontinental), with multiple redundancies in place.

North cyprus have currently got 2 undersea fiber, both goes to Turkey and connects to Turk Telekom Backbone, and both cables connect to the same physical router on the Cyprus side.

This kind of arrangement is not enough for proper redundancy.

There are rumors that a 3rd cable will be installed alongside the water pipeline but again, it will probably be connected to the same Turk Telekom Backbone in Turkey and the same router on the Cyprus side.

Being an island does not make it easy to have fiberoptic connections to other countries and being an unrecognized country does not help. In any case the fact that most of the middle eastern countries that we could fiber to (syria, lebanon, egypt) do not have any better connection that we would benefit from anyway regardless makes Turkey one of the best places we could get our Internet from anyway.

K.

[kevyk]

Interesting so what about from south side, or even direct from satellite?

[karmels]

Hi Kemal. I tried earlier to post on this subject.
I have just canceled my contract as I am having a break in Turkey but will renew on our return.
I am living in a small complex near Alanya with shared internet.
I did a speed test this morning back to Kyrenia ( Nicosia ) I got 6.95 down and 0.98 up not to bad for browsing but a little slow for downloading.
There is no cap on the amount you can download with TTNET and it only costs 35 TL a month that is for a dedicated connection to a house.
I don't know how much the complex pay as the cost is in my rent.
Will renew my contract on my return, this is just for information about TTNET in Turkey.

[kevyk]

6.95 for download is good, no good having more if the end your downloading from cant cope. wish they would come here.

[kbasat]

Interesting so what about from south side, or even direct from satellite?

We currently pay approx 40,000TL / month on out 2.5Gbit (2,500Mbit) total Internet delivered to us in Lefkosa Telekom.

Getting fiber from South side is currently not possible, unless 2 governments make a deal to allow it, the only option is to purchase bandwidth on the south side, and somehow transfer it to the north, possibly using wireless laser systems or carrier class wireless equipment, although that would also not be very legal either. Currently biggest provider in South side is a company called cablenet. Last time we spoke to them, they were getting a total of 10Gbit (10,000Mbit) through using undersea fiber that connects them directly to italy/france and the UK. Because they hire fiber capacities over much longer distances (N.Cyprus to Turkey is approx 100km fiber compared to S.Cyprus to UK which is 6,000km), their costs turned out to be much higher than ours. Their best quote to us for bulk bandwidth (delivered in S.Cyprus) was 38Euros+VAT per Mbit of capacity. If we were to purchase our 2.5Gbit from South instead of Turk Telekom, we would have to pay more than 300,000TL /month for the same capacity, thats more than 7 TIMES our current cost(just the Internet), and then we have to worry about political situation and transfer the capacity over the border.

As for Satellite Uplink, it has one major flaw in that the signal has to travel to geosynchronous orbit and back, thats some 72,000kms of signal travelling. This causes major delays in Internet performance and makes real time services such as voip and skype very problematic, no matter how much actual capacity you have. On top of that, getting 2,500Mbit capacity over any satellite system is nearly impossible, and even if it was possible, it would be magnitudes of more expensive over the South prices, which is already not feasible for our purposes.

Hope this answers your questions.

[kevyk]

Yes thank you.

[Villavalhalla]

Ridiculously slow in lapta! Lost connection three times just trying to post this! Have called the helpline 16 times and it just cuts off. I've got 'buffer face' for sure. Please can someone update us????.

[jennifer]

Still very slow where we are in Lapta.We've repeatedly tried to get through to MM, only
get a recorded voice telling us she's sorry we have problems, goodbye!! Just want to know
what's going on.

[sokak4]

having slow internet yesterday got on to mm on line and in just 10 min was back on to 21mg down load and 5mg up load very happy chappy also told my router was not programed to run at its best with mm but to pop it them they would reprogram it for me well done mm

[kbasat]

Have called the helpline 16 times and it just cuts off. I've got 'buffer face' for sure. Please can someone update us????.

It is almost impossible to call 16 times and not get through to anybody. It may be possible that you called outside of customer support hours.

We are currently lacking proper responses when customers call outside of customer support hours (M-F 8am-11pm S-S 9am-8pm) and when all operators are busy. We are currently working on the issue and we expect them to be in place in the next few days.

We've repeatedly tried to get through to MM, only get a recorded voice telling us she's sorry we have problems, goodbye!! Just want to know what's going on.

We absolutely do NOT have any recorded message on our support helpline giving information about any problems.

---

Our helpline number is 0548 888 6629, this is the best way to contact us obv when you do not have any internet connection at all.

If you do have Internet, but it is not working as expected, the most efficient way to contact us is through filling out a support ticket on our website within your user control panel, or alternatively, sending an email to info@multimaxcyprus.com

K.

[Xtreme512]

I do not know for other users but in general me and some of my friends using Multimax, have great latencies. As for games, my brother plays cs:go, I play bf4 and I see 60ms to 75ms in Germany servers which is 30ms less than the ADSL(8Mbps) I used to have years ago. Telephone cables that we still use are total crap for broadband so no high speeds/low latencies over ADSL line.

For fiberoptics, I mostly hope for VDSL rather than FTTH. As in Turkey, people have VDSL where FTTH is not available. Yet in TRNC, as I talked about it above, cables are bad and our telecom on the other hand, doesnt do any good for it. There are some news about FTTH that Comtech will suply it for homes etc etc but I have no hope for that... Btw, Fiber is already being used by our government and some companies (I was an intern in a bank and they were using 100Mbps/100Mbps fiberoptic internet, supplying by Comtech if I remember it correctly)

Correct me if Im wrong but we are at least using wireless fiber right? I mean WISP stations must have like Airfiber for infrastructure. Other than that quality is like a FTTH.

Speeds and pings depend on interference/noise and capacity of the antenna (how many users are connected to it etc). I think Multimax does a great job managing that.


Peak times ping test.


EDIT: For satellite internet, you can look for Tooway, but as KBasat said latencies are just awful, Im talking about approx. 872ms.

[solic200]

Completely rubbish speeds tonight only 1mb in Alsancak all night. Tried helpline many times but just get a recorded message saying all our operators are busy.

[Keithcaley]

Completely rubbish speeds tonight only 1mb in Alsancak all night. Tried helpline many times but just get a recorded message saying all our operators are busy.

Did you try removing the power from the receiving dish by either unplugging the mains power supply, or disconnecting the jack plug from the 'Y' Adaptor - and then re-connecting the power?
That usually sorts out these issues, which can occur after a power cut - as I understand it, when the power to the receiving dish is restored after a cut, the receiver 'looks' for the nearest base station or relay, or whatever they're called, and if your 'proper' base station also been affected, and not quite recovered from the effects of the power cut, your receiver may well find, and 'log-on' to another station/relay in the area even if it is further away than the correct one. This restores your connection to the Internet, but under less than optimal conditions, as this station, being further away, will not give such a strong signal as your normal station, and you may find that your connection speed is much reduced.

Once your normal station has fully recovered from the power cut, and restored itself to normal operation, then you can trigger your receiver into searching for, and reconnecting to it, by powering down, and then back up, as described earlier.

Please try it, and let us know if it works!

[Keithcaley]

I should have mentioned that sometimes a base station will suffer actual damage due to the power cut, in which case, you won't be able to connect to it until a repair team has been mobilised to repair the equipment.

Also, everyone else in your neighbourhood, who should be connected to 'your' base station, will be suffering from the effects of the reduced signal, and they'll all be trying to contact the helpline, hence the jammed switchboard...