E mails

[namps]

i cannot open my e mails on my lap top Microsoft keep saying...there has been a problem please try later .....but cannot get in for 3 days now. Can view on my I pad no problem. Keep it simple if you can help, not computer friendly. Thanks

[Keithcaley]

Insufficient data...Insufficient data...Insufficient data...Insufficient data...Insufficient data...

What email provider do you use? (The bit after the '@' character in your email address) - Gmail, Yahoo, Hotmail, etc,etc.

What operating system is on your Laptop? - Windows? - and if so, Windows XP, 7, 8, or what?

Do you use Webmail (where you use Internet Explorer / Chrome/ Firefox / Opera or some other 'Browser' to view your email), or do you use Outlook / Outlook Express, or perhaps some other 'email client'?

Describe in simple terms what you do, what the screen looks like, and what happens.

If I don't know what is causing your problem, then at least the above info might prompt someone else to have a guess

[namps]

I believe I have windows 8. I click on to Google chrome, which supplies me with my apps for outlook .click on that which gives me my facilities to log in put by e mail, which is hotmail, and password , then Outlook screen says " something went wrong and we can't sign you in to your account. please try again later ".

[Hedge-fund]

Are you able to log in via the web?

https://login.live.com/

[namps]

No get same message

[Hedge-fund]

Just realised who you are! Hi how are you two?

I'm not brilliant with computers but do manage to sort stuff like this at work.

Start with simple things...........

Click Start (bottom left of screen)

Click Control Panel

Click Internet Options

Click Security

Click sites - delete anything that says live.com......outlook............msn.com..........or anything similar.

Close your browser.

Reopen browser and try logging into https://login.live.com/

If that don't work we can try system restore

[Keithcaley]

I just knew someone would have a go!

[namps]

Hi yes both ok ta. Got to click on sites and there is nothing in either restricted sites or trusted sites to delete out. Ta

[Hedge-fund]

It will probably be a chrome add-on then.

Could be anyone of many causing the conflict but the most common one is skype. Try uninstalling skype** then logging into your emails. You can re-install skype after.

If that don't work - I'm back out there in Sept!!!! - sorry


**
start
control panel
programs
right click skype and click uninstall


Just as an after thought - when the list of programs comes up - see if there has been one installed over the last 3 or 4 days - this may have caused the conflict. Uninstall it.

[namps]

Thanks will try shortly, just getting a bit of sun bed therapy

[namps]

Thanks. removed Abode flash player installed last couple days, no change. Haven't done skype in case I b....r it up, as I need it for contact with uk at the moment, have poorly grandson. Will try and get it sorted but if not guess what your first job is on return. I can still use I pad thankfully.