Computer Virus??

[Mollie the cat]

A friend of mine has unwittingly downloaded something called re image and is causing havoc, does anyone know if this is a virus, if so he needs to delete it, he has tried everything and cannot get rid of it, any advise would be appreciated.

[Keithcaley]

see here

[Mollie the cat]

Keith,
My friend came this morning, he has already deleted reimage from his computer but it looks like its still there (hidden) any ideas please? Its still in program files.

[Keithcaley]

Apart from following steps 1 to 4 on the link that I posted, I have no suggestions, sorry!

[jimm]

He could try a windows restore from before the date he got infected

[Groucho]

Just get rid of the PUP... (Potentially Unwanted Program)

Use the following scripts to remove any files you simply want rid of

Open command prompt if you don'r know how to do this look it up - check for Elevated Command Prompt and open it as Administrator

Then

takeown /f c:\{path and file name} and press enter

then type

icacls c:\{path and file name} /GRANT ADMINISTRATORS:F

then

erase c:\{path and file name}