Facetime

[mikea11]

Anyone having any problem with FaceTime ?

[Becker]

We had problem a few times lately. It is a intermittent internet problem. Had a text from multimax explaining there is a general problem with connection between TRNC & Turkey. Also been experiencing short term buffering on tv.

[erol]

for general info this is the English language version of the email we are sending to all customers

Over the last week there have been periodic widespread issues with internet access here in North Cyprus. This has been affecting many Internet Service Providers in North Cyprus and their customers. These issues stem from what appear to be periodic cyber attacks on ISP's connections out to Turkey and or problems with the Turk Telekom link from the TRNC to Turkey itself. We and other service providers have been working with Turk Telekom to get these issue resolved as quickly as possible. Unfortunately there has been some delays in dealing with these issue on Turk Telekom's side related to complications arising from the election period in Turkey.

If you have been experiencing periods of slow or even no internet access, typicaly in the region of 5-15 minutes during the last week the chances are that your issues are related to these general problems. If you have sustained problems with your connection then please do inform us directly so we can investigate further.

Our team at Multimax are working hard to answer calls and other forms of communication on issues for customers, and we ask for your patience and understanding whilst these issue are ongoing.

Regards,
Multimax Team

Similar announcements have been made (in Turkish) by the North Cyprus Internet Service providers association I believe.

Also a batch of emails did go out to our customers that were missing the main body text. If you get one of these you will get the proper one as well in due course.