Why should it be ?

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elizabeth
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Why should it be ?

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Post by elizabeth »

On the first page of the forum there are four posts relating to pets yet these have not been moved to the appropriate section, but any mention of Multimax is quickly moved from the general section ! This has happened on a few occasions now, why no consistency.
Multimax are good, but they're not perfect, and sometimes people will say so, as paying customers they should be allowed to do so, I'm sorry to say it's beginning to come across how it was in the past with Guidos, hear no evil, see no evil, speak no evil .

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Re: Why should it be ?

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Post by PoshinDevon »

Moderators are not permanently online. We volunteered to moderate on the forum and provide as much or as little time as we have available.

When we are online we try to moderate and move posts to the correct forum, however from the subject line of a post it is not always clear immediately what section of the forum it belongs in. In this case we may have to read the post or posts to then decide whether to move or not. This of course takes time...........sometimes we only have time to move a few posts and at others we move many posts.

On occasions some posts may be left on the main forum page for good reason. For example; if it is a charity or fund raising event, moderators may decide to leave the post for a day or two so it gains maximum exposure - the post will then be moved. This is at the descretion of the moderators.

Therefore some posts can be moved within a few hours and others moved after a few days. Inevitably there will be some posts that are never moved as they slip down the main forum quickly and are not seen.

I hope this explains things.

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Re: Why should it be ?

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Post by erol »

and just in the spirit of pedantry I would say that this was the 'first' or 'front page' of the forum, which actually does not contain any posts at all.

http://www.kibkomnorthcyprusforum.com/

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Re: Why should it be ?

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Post by elizabeth »

erol wrote:and just in the spirit of pedantry I would say that this was the 'first' or 'front page' of the forum, which actually does not contain any posts at all.

http://www.kibkomnorthcyprusforum.com/
Silly remarks like that don't do you or Multimax any favours Erol

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Re: Why should it be ?

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Post by Keithcaley »

Silly remarks like that don't do you or Multimax any favours Erol


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Re: Why should it be ?

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Post by elizabeth »

Keithcaley wrote:
Silly remarks like that don't do you or Multimax any favours Erol


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Multimax spokesman strikes again.

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Re: Why should it be ?

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Post by trooper »

Elizabeth; there is no need to have a go at Erol for his bit of fun.He's one of the most consistent and well informed people on the forum. 9and no he is not my best mate)
Perhaps you should think about a life outside kibkom....

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Re: Why should it be ?

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Post by Keithcaley »

...Multimax spokesman strikes again.


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Image Image...You're quick, I'll give you that!

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Re: Why should it be ?

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Post by a1sysman »

elizabeth wrote:On the first page of the forum there are four posts relating to pets yet these have not been moved to the appropriate section, but any mention of Multimax is quickly moved from the general section ! This has happened on a few occasions now, why no consistency.
Multimax are good, but they're not perfect, and sometimes people will say so, as paying customers they should be allowed to do so, I'm sorry to say it's beginning to come across how it was in the past with Guidos, hear no evil, see no evil, speak no evil .
When I return to this site I generally don't bother to log in, I just click "view active topics" - all active, ie topical, threads are listed no matter the section they were posted or moved to. I log in to post or to view images within posts as cannot do that when viewing the site as a guest. Who cares if a post moves from "General Chat" to "Internet & Computers", or any other topic heading, since active threads' posts list clearly under "view active topics"?
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Re: Why should it be ?

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Post by Keithcaley »

A1sysman,

Conversely, I stay logged in all of the time, I never bother to log out, and my shortcut to the forum takes me to 'View unread posts' so that I can see anything that I've not viewd before, regardless of what 'forum' they were posted in, or were moved to - it makes no difference to the 'first screen' that I see either.

When I've read the ones that look interesting (and that means absolutely anything from the pen of elizabeth ), I go to the Index page and click on 'Mark forums read'

It works for me!

elizabeth, have you considered volunteering to be a forum admin so that you can help move all of those misplaced posts?

I'm sure that the mods would be very grateful...

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Re: Why should it be ?

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Post by elizabeth »

trooper wrote:Elizabeth; there is no need to have a go at Erol for his bit of fun.He's one of the most consistent and well informed people on the forum. 9and no he is not my best mate)
Perhaps you should think about a life outside kibkom....
I have a life outside Kibcom, thank you for your concern though. I wasn't having a go at Erol, I was passing an opinion, I really don't think Erol, or Multimax for that matter, need anyone to speak up for them do you.

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Re: Why should it be ?

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Post by erol »

elizabeth wrote: I have a life outside Kibcom, .....
As I have an identity in the real world and here on this forum outside of just 'Multimax spokesperson'.

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Re: Why should it be ?

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Post by Keithcaley »

elizabeth wrote:
trooper wrote:Elizabeth; there is no need to have a go at Erol for his bit of fun.He's one of the most consistent and well informed people on the forum. 9and no he is not my best mate)
Perhaps you should think about a life outside kibkom....
I have a life outside Kibcom, thank you for your concern though. I wasn't having a go at Erol, I was passing an opinion, I really don't think Erol, or Multimax for that matter, need anyone to speak up for them do you.
No I don't, you're quite right.

My previous posts (apart from the risible ones!) were simply an attempt to help forum members, yourself included, to get to grips with the vagaries of the way that the Internet works here in TRNC.

If they didn't interest you, or help in any way, please feel free to ignore them.

Have a good Evening - I hope that the telly is working better!

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Re: Why should it be ?

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Post by elizabeth »

Really not bothered about the tv tonight, we have a date with a good bottle of red wine and an Andre Bocelli concert, heaven

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Re: Why should it be ?

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Post by kbasat »

Interesting to see how some people are desperately trying to find excuses, itching to have a go at Multimax.

On one side, there are multiple, independent posts about pets who need help, rehoming, LIVE animals who need every bit of help and support and the reach that they can get.

On the other side, people who should have opened a support ticket with Multimax to begin with, but chooses to post their own problems, which is not life threatening, problems that are unique, time dependent, specific to the degree that does not really help the general public. They are in fact usually misleading with a lot of erroneous information and wrong assumptions ( we have always stated that at any given time, there may be tens of customers with the same symptoms, but with totally different problems, therefore, everybody should contact MM directly for specific issues).

This forum, I believe, is already more tolerant that they should be for people with ulterior motives like this post shows but bringing in live animal posts, posts about animals who really need help and support of people for their basic survival, to your 'comparisons' is just sad...
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Re: Why should it be ?

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Post by elizabeth »

kbasat wrote:Interesting to see how some people are desperately trying to find excuses, itching to have a go at Multimax.

On one side, there are multiple, independent posts about pets who need help, rehoming, LIVE animals who need every bit of help and support and the reach that they can get.

On the other side, people who should have opened a support ticket with Multimax to begin with, but chooses to post their own problems, which is not life threatening, problems that are unique, time dependent, specific to the degree that does not really help the general public. They are in fact usually misleading with a lot of erroneous information and wrong assumptions ( we have always stated that at any given time, there may be tens of customers with the same symptoms, but with totally different problems, therefore, everybody should contact MM directly for specific issues).

This forum, I believe, is already more tolerant that they should be for people with ulterior motives like this post shows but bringing in live animal posts, posts about animals who really need help and support of people for their basic survival, to your 'comparisons' is just sad...
At no time have I been itching to have a go at Multimax, nor was I making excuses, in actual fact I did raise a ticket, as for having an ulterior motive, that is utter rubbish.
Your customer relations attitude is really quite offensive, perhaps you should warn people when they sign up and pay their money that if at any time you have the audacity to complain then they will be subjected to rude and aggressive responses.
As to the animal posts, it's immaterial that it was animals, it could have been a restaurant or anything else which has a dedicated section, that doesn't alter the fact that any post slightly critical of Multimax seems to be moved very quickly from the general board, and that is not just my opinion.
My advice, for what it's worth, is that it may be beneficial to your company to start treating your customers with a little respect instead of alienating them, on each occasion that I have contacted Multimax I have always found both Rachel and Anna to be helpful and polite, try it, you might get to like it.

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Re: Why should it be ?

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Post by Doubtful George »

Posh ! if as a moderator it is not clear which section a post should be in straight away perhaps could go on a course ha ha !

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Re: Why should it be ?

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Post by PoshinDevon »

Read this thread and all the posts.........its mentions pets and internet.....so in answer to your query above...no, it is often not celar which part of the forum that these posts should be assigned to. Thats the reason why it sometimes takes time to wade thro the posts and comments to try and decide where the topic or posts should reside.

Moderators are volunteers and we do the best we can within the time we have. If we miss something we can only apologise, however in the main we discuss problems and issues off line if we need to and then agree what needs to be done.
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Re: Why should it be ?

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Post by Keithcaley »

I'm afraid that won't suit the conspiracy theorists!

They will NEVER accept the FCUK up theory! ImageImageImage

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Re: Why should it be ?

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Post by kbasat »

elizabeth wrote: At no time have I been itching to have a go at Multimax, nor was I making excuses, in actual fact I did raise a ticket, as for having an ulterior motive, that is utter rubbish.
Then why not just send a PM to moderators asking these questions and post it on the public forum? If one fails to follow the obvious route when facing an issue, then should not complain others speculating on the motives behind it.
elizabeth wrote: Your customer relations attitude is really quite offensive, perhaps you should warn people when they sign up and pay their money that if at any time you have the audacity to complain then they will be subjected to rude and aggressive responses.
Customers can complain all they want to Multimax support, which I am not part of. I am here on my own with my own name, and I have neither claimed to be a customer relations person for Multimax, nor claim at any point claimed to have good at customer relations skills.
elizabeth wrote: As to the animal posts, it's immaterial that it was animals, it could have been a restaurant or anything else which has a dedicated section, that doesn't alter the fact that any post slightly critical of Multimax seems to be moved very quickly from the general board, and that is not just my opinion.
My advice, for what it's worth, is that it may be beneficial to your company to start treating your customers with a little respect instead of alienating them, on each occasion that I have contacted Multimax I have always found both Rachel and Anna to be helpful and polite, try it, you might get to like it.
Well it does matter a great deal if it was about restaurants or animals, we are talking about animals SURVIVAL here.

Were there multiple posts about one particular restaurant or any other business at the time of your posting that were not moved to appropriate section?

Do moderators have to move pet posts as well to sub categories and condemn the animals so you can feel justice?

Is it moderators fault that people are posting on the wrong categories?

Is it not enough for you that they are volunteers and they allow you the medium to speak up your mind and doing their best to keep the forum organized and clean?
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Re: Why should it be ?

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Post by Keithcaley »

Elizabeth, I don't want you to feel that I'm 'having a go at you', so please consider this carefully: -

Do you realise that when you started this thread, you should have posted it in the 'tv and satellite forum' - not on the general forum - the 'Front Page' as you choose to call it?

There are various sub-forums, and the idea is that people put their posts into these sub-forums themselves, rather than leave it to the Admins to 'Tidy up' after them, like a Mother going around, tidying up after her Kids

You are not alone in doing this, of course, many others are ignorant of the correct use of the forum as well, but that doesn't make it right!

It's a good job that I'm not an Admin, 'cos I'd simply delete all the threads that were incorrectly posted in the general forum - then people would have something to complain about!

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Post by Groucho »

To be honest I don't think the idea of many of the sub-forums really adds anything to the forum as a whole.... because there is a General Section which does not specify what can be put in there it seems the best place to put nearly everything you want others to see...

Who is so interested in one topic of conversation that they bother to find a sub-forum and look at it exclusively?

Using the'View Active Topics' facility undermines the need for sub-forums - simply because it lumps all posts back in together... Active topics would in any case always filter to the top of a single forum... It's just more work moving stuff and trying to be fair when general help from members is needed for example as the case of a stolen dog or other item...

It's only leading to complaints like Elizabeth's for no good reason...

I do think stuff for sale should be in a separate section.... In the pub - you'd only expect to find conversation, beer and food not furniture, bric-à-brac and cars being sold.... Think of the For Sale section as the car boot sale in the pub car park if you will...

I don't see the point of an Items Wanted being separated - who is going to read through a list like that - well burglars might - just so they know what to nick!

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Re: Why should it be ?

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Post by PoshinDevon »

Some good points Groucho. I am sure the forum owner will read with interest.

However, by having different categories on the forum, it should help when searching on a particular subject. It could be that the original post has been inactive for a good few months so will not come up on the active posting list. I always look at active topics first and also unread topics.... But if I am searching for information on something specific I do look in the appropriate part of the forum.

I am no expert but by just having a General Forum I would guess this would become to unwieldy.

Of course it is easier just to post everything on the general forum, we all do it for various reasons, but I do think having forum categories does help. Whether we have to many or to few categories is open to debate.
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Re: Why should it be ?

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Post by Keithcaley »

I'm not actually a big fan of the 'separate forums' structure, I was just pointing out how it is supposed to work...

Personally, if I want to find a post / thread on a specific subject, then I use the Search Facility built into the Forum - that way I find whatever it is that I'm looking for, regardless of the forum that it's in.

Shuffling stuff around into its 'proper place' can actually make it harder to find, (unless you use the search facility) particularly if there are different elements of the post which could fit into different forums

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Re: Why should it be ?

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Post by wondering1 »

I would hazard a guess that the cause for it is that there seems to be frequent spurious posts about Multimax, as though this forum is some kind of extension of their customer service.

Because this forum is not an extension of their customer service, these frivolous posts seek only to attempt to shame the company without any other purpose to them, and this forum's members are not logging on with the sole purpose of checking to see who else is unfortunately not able to watch their television program these posts thankfully get moved to the another section.

Every time I've seen a public complaint about them they come across as unjustified, I do see their representatives such as Keithcaley (lol) jump to their defense, but I cannot help but feel the frustration of the (owner?) who ends up in extended public discussions with the person complaining. It simply isn't a public/forum matter.
Last edited by wondering1 on Thu 23 Jun 2016 8:59 am, edited 2 times in total.

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Re: Why should it be ?

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Post by tomsteel »

Hopefully my post will not be deemed as 'off topic.' However, as another poster earlier mentioned the 'search' facility, I wonder if the owner (Soner) and/or moderators would both make the facility link much more prominent in the heading site, post a strong reminder that queries should be addressed there first for possible answers and post monthly reminders on how to use this excellent facility? Too often the same old question is asked when the answers are to hand. I accept, fully, situations change and especially so here in the TRNC, but the search button should be the first option for queries, imho!

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Re: Why should it be ?

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Post by tomsteel »

Sadly wondering1, some posters use this, and other, forums to vent their exasperation or rage at companies in the locale, be they internet providers, restaurants, garages, shops etc. These posters would be better served directing their concerns directly to those who can do something about it, rather than gnashing their teeth, or gums, in a public forum. I am a MM customer and have been so for a number of years after my 3rd attempt at securing a reasonable service. I have met Kemel and found him to have excellent personal skills, he is honest, to the point and justly proud of his company. He must have the patience of a saint when faced with some of the vitriol expressed by some posters and how he answers them. I firmly believe in giving a company a second chance, but if I am still unhappy, I vote with my feet - not bleat about it on a public forum. Hey ho, each to their own.

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Re: Why should it be ?

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Post by PoshinDevon »

Tomsteel - I agree about the search button, but I think this question or suggestion has been raised before and it was deemed not possible .......think it was something to do with web page size, content or some other technical reason.

I also think human nature being what it is i.e. cannot be bothered to search and the helpfulness of Kibkom members putting a question on the general forum even if it has been asked before (Sometimes many) often gets a quick reply plus also a link to find more information.

Anyway this is off topic.

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Post by Soner »

To be or not to be.... that is the question.

Over the years, I have had many thoughts on the layout of the forum, but believe the current layout is fine, with many other options for members to use, ie.. the search, view active topics, view unread topics etc...

I did at one point think of making the View Active Topics or Unread Topics as the main page which General Forum is currently holding, but did decide against this as businesses using the forum for their gain and not contributing would have a field day in that their posts would always come up on these pages ( as they currently do ). However, it is fact that the majority of members do use the General Forum ( and are happy to do so ) as the main access page. Having the General Forum as the main category allows me and moderators somewhat more control over what is posted, even if it does create extra work in having to move threads to different categories.

I guess there is no right or wrong, but the current layout seems to work best for administrating the site.

BTW, the search is pretty prominent at the very top left of page and also next to Post Reply.

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Re: Why should it be ?

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Post by tomsteel »

Hi Soner and thank you for the prompt response (likewise PoshinDevon). I agree the location of the search facility is easy enough to find. However, I still maintain direction to it from the 'management' to posters' repeated requests on the same subject would make life easier for all. I fully respect the fact the forum is your ball and if I want to play, I play by your rules. Incidentally, any further movement on the Governmental sites, personalities within, directions and 'phone numbers project? I am more than happy to help if possible with my limited Turkish language skills.

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Re: Why should it be ?

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Post by Johnny Lee »

I know nothing at all about the forum , how it is run or Multimax. or in fact any other internet provider. I like our forum and hope it can remain.But with the competition of Face Book and other social media sights. I would imagine it is proving more and more difficult.

I don't really know much about this topic. But I was told when Kibkom first started that Multimax owned it as an advertising tool.

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Post by erol »

Johnny Lee wrote: I was told when Kibkom first started that Multimax owned it as an advertising tool.
Which just goes to show that you should not believe everything you are told. Multimax has in the past advertised on Kibkom, just as it has in various newspapers and other media - none of which it has ever 'owned' and just as countless other companies have and do advertise here on Kibkom and all do so without 'owning' Kibkom either.

I wonder how you would feel at someone here posting something entirely untrue about yourself using the 'I personally know nothing about Johnny Lee but I was told that he .....(insert whatever malicious gossip you like) ' ? Would you feel at all bitter at someone doing that ?

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Re: Why should it be ?

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Post by Becker »

Just a question! Is Soner not a director of MM?

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Post by erol »

Becker wrote:Just a question! Is Soner not a director of MM?
Not that I am aware of but then I do have to say I am not party to who the MM directors are, that is above my pay scale. I guess Soner is the one to answer this ?

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Re: Why should it be ?

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Post by Confused »

erol wrote:
Becker wrote:Just a question! Is Soner not a director of MM?
Not that I am aware of but then I do have to say I am not party to who the MM directors are, that is above my pay scale. I guess Soner is the one to answer this ?
Just a thought, but if you do not know the answer, why post?

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Post by Keithcaley »

Confused wrote:...Just a thought, but if you do not know the answer, why post?
To whom was Becker directing his question ?

He didn't state a name, but his post was immediately after erol's post, so it seems logical that the post was directed at erol - and erol answered to the best of his knowledge and ability...

NEXT !!

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Re: Why should it be ?

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Post by Confused »

If we adopt that logic Keith, then most posts on this forum would be directed at you.

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Re: Why should it be ?

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Post by PoshinDevon »

We have had a few posts that have gone off topic....and yes I was one who posted!

Can we get back on topic for this thread which is "Why should it be" and was initially discussing why some posts are moved immediately whilst others seem to be allowed to remain. I hope I have given some answers which give a better idea of the reasons why.

As for the discussion about forum layout, search buttons, forum categories etc, maybe someone would like to start a new thread.....that way if anyone has any suggestions or ideas they will be all on one thread rather than mixed up with this one.

Thanks
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Re: Why should it be ?

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Post by Soner »

AND the answer is NO! I have not even met Kemal in person or been to the MM office. It amazes me what some people are capable of making up.
AND, Multimax does not own Kibkom.

MM had at the beginning advertised on Kibkom but only for the first 2 years, of which I am very grateful and always will be. I do not use their services but respect the company, the director and staff for handling all queries and complaints that have been posted on my forum.

Hope this answers your questions.

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Re: Why should it be ?

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Post by tomsteel »

Hi PoshinDevon. I guess Soner gave his response on message 29 earlier. Healthy debate though is never wasted. I like the forum, but dislike the typical, 'what do I need for residency, opening times of insurance offices at crossing points, location of Girne tax office' etc continual queries when the information has been given numerous times previously. It matters not where the sub forum is, just use the b search facility. Rant over and thank you for moderating.

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Re: Why should it be ?

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Post by Cally »

I hear what you are saying Tomsteel but sometimes that information may be out of date. I would prefer someone to say I have checked previous posts but is "so & so up to date", just an observation

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Re: Why should it be ?

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Post by Johnny Lee »

Erol please note I did not publish malicious gossip, I simply said what I had been told. It was the guy who came to fix my internet a few years back who said this to me.

Also I did not say I believed it. Who gives a flying fig who owns it as long as it is there for us to use. Good Luck to whoever owns it. Wish they could tempt a few 100 ex posters back from F.B.

At least the EU debate livened things up a bit.

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Re: Why should it be ?

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Post by Soner »

Johnny Lee, I have no problem or worry about people using FB. I started forum whilst FB was already established and membership grows on a daily basis, which is approx. 1000 per annum. No need to tempt few 100 ex-posters back from FB, makes no difference, the forum goes on...

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Re: Why should it be ?

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Post by tomsteel »

Cally, d'accord! Hence my clarification in post 26 earlier. If only posters would search first and state an answer could not be found, as opposed to being lazy and being reliant on the goodwill of others to do the research for them, blood pressures would be lowered - lol.

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Re: Why should it be ?

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Post by erol »

Johnny Lee wrote:Erol please note I did not publish malicious gossip, I simply said what I had been told. It was the guy who came to fix my internet a few years back who said this to me.
You posted here on this forum something about MM and the forum that was not true. Will you accept that what was told to you and you repeated here was not true? Will you name the person / company that told you this lie , that you then chose to repeat on here ?
Johnny Lee wrote:Who gives a flying fig who owns it.
You can try and make out that you had no objective or reason for repeating the lie about MM and this forum that had been told to you and that your comment was entirely 'innocent' but I for one will treat such claims with the contempt I believe they deserve.

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Re: Why should it be ?

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Post by Johnny Lee »

That's good news Soner and I hope you are proved right, It is just such a shame to see so many of the people who used to post now constantly on F.B.Even many events now are published on F.B. Yet before they appeared on here or 44 in its day.

Erol you are talking nonsense. Also even if I knew the guys name why would I want to name him ????? it was a simple remark after he had fixed my internet and he asked me to try it and I went on to the forum. What is the big deal ???

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Re: Why should it be ?

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Post by Johnny Lee »

Erol this a public Forum, not criminal court, having to account for exact words used etc, etc. I think you really need to lighten up a little.

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Re: Why should it be ?

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Post by erol »

Johnny Lee wrote:Erol you are talking nonsense.
Will you publicly acknowledge that you now accept that what you were told about MM's relationship to this forum, that you chose to publicly repeat here, is not true, or not ? Simple question but still yet to be answered.
Johnny Lee wrote:Also even if I knew the guys name why would I want to name him ????? it was a simple remark after he had fixed my internet and he asked me to try it and I went on to the forum. What is the big deal ???
What is the big deal in you posting something here about MM and KIbkom that was not and is not true and you then denying any responsibility on your part for having done so ? If someone were to post something here about you that is not true and then deny they are responsible for doing so because 'someone told them', would you really have no interest in who it was that told them this lie about you ?

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Re: Why should it be ?

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Post by Johnny Lee »

Just so so pathetic. A simple statement . You are behaving like a Dictator. Who the hell do you think you are ?

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Re: Why should it be ?

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Post by PoshinDevon »

Unfortunately posting something on the forum about a company or member and not backing it up with factual evidence has happened in the past. This inevitably upsets the agrreived party which results in an ongoing trade of posts often between just two members.

There have been a few posts recently of this nature so we would ask all members to consider carefully what they post and be mindful of the potential reactions of other members.

Whilst it can be difficult, it might be sensible to let this one go and get the thread back on topic.

Life is not about waiting for the storm to pass,it's about learning to dance in the rain

Peterborough Utd -The Posh

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