Turkcell

[Rafferty]

Hi, is anyone else having problems with Turkcell ? I have no service on my phone but do have credit.

If no one else having problems does anyone know a helpful number I can call ?

Thanks

[andrew4232]

have you had a text from 1234 saying that you need to register the phone ? if you have not done that you need to send a text to 1234 first name space surname space passport space passport number

[Rafferty]

The phone was registered, months ago, in one of their shops ?!

[13roman58]

Is your phone from UK as I have been told that the government is collecting un paid tax on imports?

[Caveboy]

My partners uk origin blackberry fitted with a turkcell sim, will only make outgoing calls to local numbers if the international prefix of 009 is added to the number....

Weird to say the least ??

[mickhm]

If it is a payg phone have you topped up the credit in the last 3 months? If not they will stop all calls till you do. If you wait 6 months you lose the number too

[Caveboy]

If it is a payg phone have you topped up the credit in the last 3 months? If not they will stop all calls till you do. If you wait 6 months you lose the number too

Yes we have last week,just wondering if the calls will be charged at a higher rate as the international dialling prefix is being used ???

[stellasstar1]

My u.k. sim card has just stopped being available for use. I thought it might have been the phone, but I registered the phone months ago to go with the English sim card, and it has been fine up until a couple of days ago. Strangely when I looked at the u.k. sim card in the phone I registered here for it, all the contacts had gone, but in a different phone, all the contact's were still their. What's going on?

[Keithcaley]

Stella, it probably depends on where the 'phone 'expects' to find the contacts!

Have a look in the settings, and if possible, set the 'phone to 'use SIM and phone memory' - then it will be able to see your contacts wherever they are stored

It is possible that the setting has got changed somehow, without you consciously intending to do so.

[osprey]

To cope with the 6 month loss of number problem, has anybody successfully topped up online from UK?

[Rafferty]

Thank you for all your responses..... interesting.

But you are right, if you buy a buy outside of the TRNC then you have to pay duty on it and service is stopped until you do.

Went to the office today in Nicosia, paid 13 TL to register my phone and tomorrow have to go back again to pay the duty. The duty office shuts at 14.00 and this was 15.00.

The likely charge is going to be around 100 TL for an iPhone 4s.

Then tomorrow at 12.00 midday normal service SHOULD resume

[Rafferty]

Obviously supposed to say ... if you buy a phone outside the TRNC

[Brend]

What happens when you are on holiday? When we were over in September I could not get mine to work.

[Bert]

Not sure I understand this as I have several I phones and they all work fine

[Terri299]

I was told the SIM cards are valid for 10 months. I did try and top up from the UK but you have to do this within 3 months of the last top up, before the phone 'dies' and you need to add credit to reactivate the number

[Brend]

been coming to TRNC for about 14 years now and this is the first time I could not use my UK phone. I had a signal from both Turkcell and Vodaphone but it would not connect.

[Rafferty]

Bert says ... Not sure I understand this as I have several I phones and they all work fine......

They said that they would catch up with everyone sooner or later ! Sorry Bert