Email Just received from MM

Want to know how to receive English Channels via the Internet in North Cyprus? Need to repair or buy a laptop?

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Re: Email Just received from MM

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Post by turtle »

It was mentioned that the rest of the ISP's will put their prices up also as they would lose money if they didn't........ has anyone else from a competitor seen any price increases yet ?

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A message to Multimax

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Post by wizardofmann »

20%!!! Multimax,you are having a larf!

In the last three months or so there has been a regular disruption to services. Then there is a condescending member of staff who thinks we are all numpties! However, to be fair, she did apologise when I had a go at her. My last break of service lasted over forty-six hours and not even a sniff of compensation in the air!

No Multimax, you are taking the P**s
I monitor the quality of my internet service (upload and download speeds, latency, etc.), and in the last few months, apart from the few instances
I too monitor the internet speed every day and after 4pm, every single day, it plunges dramatically to a totally unacceptable level! I have to presume you must be one of Multimax's stooges and are just spreading a load of b*lls**t.

Here is one loyal customer of over five years who will NOT be renewing his already expensive yearly subscription! I predict far more than 20% will be abandoning a sinking ship!

Anyone else with the same in mind?

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Re: A message to Multimax

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Post by Mowgli597 »

wizardofmann wrote:Here is one loyal customer of over five years who will NOT be renewing his already expensive yearly subscription! I predict far more than 20% will be abandoning a sinking ship!

Anyone else with the same in mind?
Brilliant! More bandwidth for the rest of us who stay

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Re: Email Just received from MM

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Post by JoandJelly »

It has been stated above that MM need this price increase in order to survive and yet people are being encouraged to renew at the old price, in some instances, far in advance of their existing contract running out. I would be very concerned about this as if they are already struggling how long are they likely to survive?

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Re: Email Just received from MM

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Post by Keithcaley »

JoandJelly wrote:It has been stated above that MM need this price increase in order to survive and yet people are being encouraged to renew at the old price, in some instances, far in advance of their existing contract running out. I would be very concerned about this as if they are already struggling how long are they likely to survive? Sounds a bit like Gary Robb's offer of a discount if customers paid in full in advance and sadly we all know what happened there :-/
Good logical thinking there, I have to say!

My own thoughts are that Gary Robb was a Rogue, and Kemal Basat who founded Multimax is not a rogue, from his performance to date, and so I have renewed my subscription 2 months early!

I think that sometimes you just have to trust your own judgement

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Re: Email Just received from MM

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Post by JoandJelly »

Hi Keith I have actually just deleted that bit of my post (before I read yours) because I realised after that it sounded like i was suggesting that MM was a rogue which is not what I meant. Just that paying nearly 2 years upfront for a service that by kbasat's admission is struggling to survive, may not be a good idea.

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Re: Email Just received from MM

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Post by waddo »

Perhaps, given time, we will all see how up front MM are with their pricing? Maybe, when all the other ISP's who have agreed to increase their prices by 20%, suddenly and without any warning or options display the new prices the truth of the matter will be available for all to see.

For myself, I have faith in MM and have renewed for another year at the current price - why not?
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Re: Email Just received from MM

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Post by wizardofmann »

Please could one of the moderators tell me why my my post has been moved to this section?

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Re: Email Just received from MM

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Post by turtle »

wizardofmann wrote:Please could one of the moderators tell me why my my post has been moved to this section?

I would imagine it is to keep this topic under one roof so to speak ?

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Re: Email Just received from MM

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Post by wizardofmann »

Thank you for the suggestion turtle but I purposely put my post on a separate topic because it asked 'the question' at the end to gauge to see how many other customers were of the same mindset as me.

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Re: Email Just received from MM

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Post by PoshinDevon »

wizardofmann wrote:Please could one of the moderators tell me why my my post has been moved to this section?
The reason is to keep all comments on this particular thread under one topic.

We ask members to post in the correct area I.e. internet, TVs and satellites, for sale etc. This is in order to keep the forum organised and makes for easier searching on a particular subject. If a post is in the wrong area then as and when a moderator is on line it will be moved.

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Re: Email Just received from MM

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Post by Ragged Robin »

I wonder if there is anyone on this forum now who is actually employed by Multimax and who is in a position of authority and authorised to speak on their behalf?

If so I wonder if they would be prepared to say what proportion of their customer base is British expatriate?

The reason I ask is that most of the Brits are pensioners and we also need- and have a right - to survive. Some of our pensions are fixed to the UK rate of inflation which is nothing like that in North Cyprus and our income certainly will not be increased by anything like 20% . Many of us are struggling with ill health and increased medical costs, and the conception that increases in the Exchange Rate benefit those with a Sterling income are false because the prices of essential goods in shops go up higher and never come down! Many of us have lost the "cushion" of savings through ill advised investments etc,.

Unfortunately even if we make the sacrifices to do without TV and regularly contact with our friends and families, most of us still need the Internet to enable us to transfer funds from the UK here.

I understand that a lot of Brits have already left the TRNC. I wonder how many more will decide this 20% on an essential but not very satisfactory (no matter those fault it is) service is the last straw and join those returning.

Have Multimax and other service providers thought about this scenario and its effect on their income, or do they now have other wealthier customers, and can afford to risk losing long standing loyal customers?

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Re: Email Just received from MM

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Post by kbasat »

JoandJelly wrote:It has been stated above that MM need this price increase in order to survive and yet people are being encouraged to renew at the old price, in some instances, far in advance of their existing contract running out. I would be very concerned about this as if they are already struggling how long are they likely to survive?
I dont remember using the word struggling, and there are different levels of survival. Our company expenses have risen 20% since last few months compared to now. There were many ways of compensating for this loss, we chose to 'survive' through this problem by increasing our prices rather than sacrificing anything else. I am sorry if my poor English has led you to believe Multimax is in any kind of trouble.

In any case, you are free to extend your subscription or not, nobody is being forced for anything,

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Re: Email Just received from MM

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Post by wizardofmann »

In any case, you are free to extend your subscription or not, nobody is being forced for anything,
Yes Kemal, we can and the company which has decided not to rip it's customer's off is going to profit from your greed. It seem's to be a Cypriot trait where businesses cut their own throat by not researching the market. The simple fact is the small market in the North will not stand a 20% price rise without attrition and you have put your business in the 'firing line!'

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Re: Email Just received from MM

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Post by dap2410 »

kbasat wrote:
JoandJelly wrote:It has been stated above that MM need this price increase in order to survive and yet people are being encouraged to renew at the old price, in some instances, far in advance of their existing contract running out. I would be very concerned about this as if they are already struggling how long are they likely to survive?
I dont remember using the word struggling, and there are different levels of survival. Our company expenses have risen 20% since last few months compared to now. There were many ways of compensating for this loss, we chose to 'survive' through this problem by increasing our prices rather than sacrificing anything else. I am sorry if my poor English has led you to believe Multimax is in any kind of trouble.

In any case, you are free to extend your subscription or not, nobody is being forced for anything,

Kemal
Yes you are right; nobody is being forced.
But due to the fact of our need to have internet connection for what ever reason here NC, you ISP's that control this service and are implementing this outrageous increase; "certainly have us by the short and curlys".

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Re: Email Just received from MM

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Post by teatime »

On another forum it has been stated that Nethouse are not putting up their prices. It will be interesting to know if tis is true.

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Re: Email Just received from MM

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Post by muffin1 »

My post has been moved from the General Forum and tacked on to this thread. My point is this - 20% increase is more than excessive - will our incomes rise by this amount next year? I don't think so!!! What possible justification can there be for this enormous increase? It is about time MM got it's act together and sorted out the continually recurring issues with TTNET where we are left without NTV reception for days on end. Then maybe - just maybe they could consider an increase in price as they would be providing a comprehensive service.

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Re: Email Just received from MM

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Post by SatelliteCyprus »

We are eXtend Broadband's No. ! Reseller - the price you pay through us is the same price that you pay through them, but with one major difference. If you pay through us, we provide the customer service, 7 days a week. We diagnose faults and arrange service calls, should one be needed. We are not perfect and someone may be along shortly to tell you that, but having been established for 12 years, with many of our original customers, we do our very best to make sure that our customers are satisfied.

Currently, eXtend's top Internet Package for private homes costs 89TL per month, or 260TL per quarter, or 499TL for 6 Months, or 949TL for a year.

Installation of the equipment (on the roof) terminating to an RJ45 connector (inside the house) is 235TL BUT take a year's contract, paid in advance and the Installation of the equipment is free.

There are no plans to increase the prices (Merry Christmas !)

There are other factors too, but generally, the quality of your Internet Connection 'greatly' relies on the distance between your home and the ISP's Base Station, that is why certain ISP's are stronger in some areas and weaker in others - it's a case of finding the correct ISP for the area that you live.

We have hundreds of customers using our Internet to receive UK TV from our own STB's/System (STB's/Provision of UKTV through the Internet Connection costs extra)

Give us a try - what have you got to lose/save ?

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Re: Email Just received from MM

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Post by Edremit Eggs »

Ragged Robin is right, no one from MM has said a thing ... The main comment has come from someone that owns a sanctuary to animals a says he does not have any interest in MM.

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Post by Edremit Eggs »

SatelliteCyprus wrote:We are eXtend Broadband's No. ! Reseller - the price you pay through us is the same price that you pay through them, but with one major difference. If you pay through us, we provide the customer service, 7 days a week. We diagnose faults and arrange service calls, should one be needed. We are not perfect and someone may be along shortly to tell you that, but having been established for 12 years, with many of our original customers, we do our very best to make sure that our customers are satisfied.

Currently, eXtend's top Internet Package for private homes costs 89TL per month, or 260TL per quarter, or 499TL for 6 Months, or 949TL for a year.

Installation of the equipment (on the roof) terminating to an RJ45 connector (inside the house) is 235TL BUT take a year's contract, paid in advance and the Installation of the equipment is free.

There are no plans to increase the prices (Merry Christmas !)

There are other factors too, but generally, the quality of your Internet Connection 'greatly' relies on the distance between your home and the ISP's Base Station, that is why certain ISP's are stronger in some areas and weaker in others - it's a case of finding the correct ISP for the area that you live.

We have hundreds of customers using our Internet to receive UK TV from our own STB's/System (STB's/Provision of UKTV through the Internet Connection costs extra)

Give us a try - what have you got to lose/save ?

Perhaps you should check your records, because after 16:00 you could not provide me with at least 1meg of service on WDSL....

Oh ! and I did give you a try for 2 months, and your phones are not answered out of hours...

Sorry get off the MM post... Perhaps Extend should start ther own.

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Re: Email Just received from MM

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Post by Edremit Eggs »

Sorry to hog the post but after Extends post I left them yesterday and went to NETHOUSE spoke to a guy called BRUCE on 05338750666 - he speaks english

Said they have no plans for any increase in Jan I can now get INTERNET+IPTV for a yearly total of 1525tl

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Re: Email Just received from MM

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Post by turtle »

It does now appear that the MM price hike is not across the industry in NC (for now)?.
So one has to consider if you are in the minority who pays early upfront and the majority either don’t…. or change ISP…. then we would have to conclude that (kbasat own words not mine) MM will be in trouble and may not stay afloat…. as Kemal suggests.
If they are hoping that everyone swallows the 20% which will allow them to stay in business then I fear for them.
I hope this is not the case but I would suggest keeping a close eye on this situation would be the thing to do.

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Re: Email Just received from MM

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Post by waddo »

So which ISP provided 100% Internet connectivity today then?
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Post by kbasat »

turtle wrote:It does now appear that the MM price hike is not across the industry in NC (for now)?.
So one has to consider if you are in the minority who pays early upfront and the majority either don’t…. or change ISP…. then we would have to conclude that (kbasat own words not mine) MM will be in trouble and may not stay afloat…. as Kemal suggests.
If they are hoping that everyone swallows the 20% which will allow them to stay in business then I fear for them.
I hope this is not the case but I would suggest keeping a close eye on this situation would be the thing to do.
Never said, mentioned or implied that MM is in any kind of trouble. So those are NOT my words.

I really see one problem here, and that is MM being honest and upfront about their policy changes, and other companies and/or their agents/satellites trying to take advantage of this situation.

MM has NOT YET changes its prices, and obviously Nethouse or extend hasn't either.

MM announced that it will, Nethouse and extend didnt announce it, they may as well reject it, or even withold this information from their agents.

There is no need for panic that MM announced it will increase their prices. If you want to take advantage of this interim period and extend your subscription you are welcome to, if you just want to sit and wait, thats fine as well.

If lets say by mid january MM has increased their prices and the others have not, you can make your own judgement from the facts and not from claims.
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Re: Email Just received from MM

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Post by Ragged Robin »

Unfortunately what is happening here with MM is a repeat of what happens so often in our money orientated society - and it is far from limited to Northern Cyprus, in fact imho is is such a pity it is increasing here as they catch up with so called progress! A company, organisation whatever(call it "he" for convenience and no aiming at anyone in particular) has a good idea, works hard, does well as has satisfied customers. Satisfied customers pass the words and he does even better. Then he gets greedy, he advertises and extends his service and gets even more customers without doing the necessary maths. He has insufficient resources to meet the needs of his new customers and his previously excellent service deteriorates but his costs are increasing and he increases his prices and seeks yet more new customers and the vicious circle goes on .. ................ while his existing loyal customer who supported him while he was struggling to establish himself and dumped in the you know what!

I do not watch television a lot and with financial and health problems it is not worth installing extra equipment of whatever. But I do like to relax for an hour or two, and therefore have been watching through MMs VDU. However I cant really afford this inordinately largely increased subscription and I am really concerned about the way MM is behaving and reacting even if I can find the money to renew early!

I should be grateful if anyone could tell me:

1. If Extend or one o the others provide a free access to BBC and ITV (I dont really want any other stations) similar to MM's

2. If they have a decent English speaking telephone service if not 24 hours at least say 8 am to 8 pm and and weekends.

PS I did not get the message about MMs breakdown this afternoon until r an hour or so later. In the meantime I had wasted quite a lot of time re-booting etc. and trying to get them on the phone. At last I got a recorded message telling me their email address - could someone explain to them the problem of sending emails without an internet connection!

I wonder if they will refund me for all the money I have wasted over many years hanging on the telephone to them awaiting an answer!









2. If they provide an efficient telephone service with decent English, not necessarily 24 hours, but, say 8 am to 8pm Mon to Sat Inclusive with an emergency service on Sundays.
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Re: Email Just received from MM

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Post by SatelliteCyprus »

As we do not 'watch' this forum continuously, if you need to contact us, please use the phone numbers that we have provided

It 'looks' as though a post has been deleted and another moderated so, I am not quite sure what has been said, but in answer to what "Edremit Eggs" has said in their most recent post...

We are a Reseller 'for' eXtend. It 'sounds' as though you have been using eXtend's service and have been 'maybe' dealing with them direct, although I could be wrong because I don't know your 'actual' name (only your Kibkom handle)

We offer customer service to hundreds of eXtend's customers (when they make their payment through us) - it costs no extra to the 'standard' price which I have published in the earlier message. We arrange installation of equipment and provision of service through eXtend. 'Our' telephone numbers 'are' answered seven days a week.

Our 'earlier' comment was posted today, not yesterday so, I don't see how you could have left them yesterday 'after' reading 'today's' post, but maybe I have misunderstood.

I did say in the original post that you have to find the 'best' ISP for your own area. There may be a hill, or a large building, or hundreds of Internet users from several or more different ISPs, all competing for Radio Bandwidth in your area so, until you try it, you cannot know whether it will be OK for you. Maybe eXtend wasn't the best for your particular area - let's see how you get on with your 'new' supplier who you 'seem' to have signed up with for a year.

In general, my advice to prospective customers is that, unless you have a a friend, or neighbour in the same area that you live, that is already satisfied, you should try us out for a month or two before committing to a year.

As for "getting off the MM post". I would have thought that any information about competitor pricing is relevant on this thread, but again, I stand to be corrected.

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Re: Email Just received from MM

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Post by turtle »

kbasat wrote:Its more of an adjustment then increase. Our costs are heaviliy dependent on USD and EUR and this increase is necessary to keep us afloat.

There were many ways of compensating for this loss, we chose to 'survive' through this problem by increasing our prices rather than sacrificing anything else

Are these NOT your words Kemal ?

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Post by turtle »

And also MM are putting their prices up on Jan 1.....it says so in their email to customers a few days ago.
Or are you saying they may now change their mind ?

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Post by SatelliteCyprus »

Ragged Robin...

I think that I have already answered your questions in my previous posts, but yes, we do speak English because we are British and we do answer the phones seven days a week. We do offer a free UK TV service, Movies, Box Sets and Catchup facility with the purchase and installation of one of our UKTV Boxes (no monthly payment)

BUT, I do I think that you are being a little unfair towards MM. I am sure that they did not 'purposely' set out to do the things that you have said that they have done.

When MM launched, the main advantage that they had, was that their launch coincided with an improvement in the Wireless Technology that was/is used to deliver this type of service. Their network therefore, was built using the new wireless technology. The older, more established ISP's wireless networks were based on the old technology and so, they were initially at a disadvantage, but over time, they too have replaced their wireless networks with the newer technology.

When yet another 'newer' technology is released, there will 'probably' be another 'new' company adopting it from the start who will have an advantage for a while and so the cycle continues.

The majority of ISPs in the TRNC offer very similar services, but not all of them have perfect coverage, everywhere. What you need to do is to find the ISP that offers the best connections in your area.

What, in my opinion, MM 'may' be guilty of, is raising customer expectations beyond that which is 'actually' deliverable in the TRNC (say, 80% of the time)

Again, my opinion, but 4Mbps is what I consider to be the speed that should be regularly achievable (measured internationally on a sustained download - not a speedtest.net test of 30 seconds to a 'local' server). As streaming TV only requires a sustained speed of 1-2 Mbps per second, this 'should' be plenty for anyone.

Tonight from about 6pm 'til 9pm, most of Ozankoy, Catalkoy, Arapkoy and beyond had no internet from any of the ISP's using the Fiber Optic cable out of Catalkoy as there was a problem which took three hours to fix. There are exceptions, but all the ISP's eventually terminate to the same infrastructure which acts as a 'great' leveller.

If MM is the best ISP in 'your' area, my advice to you is to stick with them - as long as you can afford the new price. If not, give one of the others a try.

Another advantage of using our service is that the 'total' internet bandwidth throughput of our connections are not capped at a certain level so, watching TV for 8 hours a day, or more (say) is perfectly OK.

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Re: Email Just received from MM

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Post by kbasat »

turtle wrote:
kbasat wrote:Its more of an adjustment then increase. Our costs are heaviliy dependent on USD and EUR and this increase is necessary to keep us afloat.

There were many ways of compensating for this loss, we chose to 'survive' through this problem by increasing our prices rather than sacrificing anything else

Are these NOT your words Kemal ?
and WHERE in any part of my words above you have concluded that MM is in ANY kind of trouble?

In order to make is simple for everyone. MM used to cost 1 unit of internet 90TL and was selling it at 100TL

USD rate spiked so the cost became 106TL. Obviously selling at 100TL is not an option. There are 2 options at this stage, either reduce the cost (through cutting expenses) or increase the sales price. In this instance, we chose latter.

You dont see petrol stations going bust because petrol prices fluctuate, their 'trouble' is adjusting the prices to current market costs and continue. Thats what we are doing here.

We see this as a problem for us and for our customers, but it is by no means affecting the integrity of MM as a company.

I really do not know how else I can explain it.
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Re: Email Just received from MM

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Post by waddo »

kbasat, You will never be able to explain a price increase to everyone, there will always be a competitor or two who will undercut you in the hopes that they will gain some of your customers. Can't please all of the customers all of the time? - Never will be able to and it breaks people who try to do it. Those customers who are happy with your service will always stick with you so long as they can afford to do so and when they finally figure out that prices for everything - fuel, food, booze, clothing, whatever it may be - have all gone up over the past 12 months and that they have afforded those, then maybe peace will reign yet again.

Just keep doing what you guys do best and keep providing a good solid service wherever possible - no ISP can guarantee 100% at 100% of the time and the myth's of huge bandwidth and download speeds at a constant are just that - a myth that can never be achieved on WiFi, ask the UK providers what percentage of 100 they actually achieve?

Trouble is that everyone expects a free lunch and very few understand that it has to be paid for - what's more, they don't care either. Keep up the good work and give up banging your head against the rock of people who refuse to learn or understand, you guys (MM) are doing a good job. Thank you.
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Post by muffin1 »

Without broadband for three hours plus yesterday evening!!!!
Until MM can get its act together and manage a CONSISTENT SERVICE then they really have no case for a 20% increase/ The basis for price is good service and with breaks virtually every day, then they need to do a serious review of the basics before penalising their customers.

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Post by wanderer »

2/3years ago Internet /Tv & compulsory phone with Virgin £34 per month September it hit £48 per month the line rental went up every 9/12 months
I signed up for a poorer speed with Talk Talk .
The swap was on so I phoned to cancel Virgin the price is now £21 per month for 12 month Virgin blinked
So MM have a valid and transparent reason for a price increase the currency fall against dollar and euro and sterling
Service is good and helpful

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Post by waddo »

muffin1 - I quite agree with you, because you lost broadband for 3 hours yesterday I think that MM should spend their extra money by putting a good layer of armor around all the fiber optic cables in the TRNC. Then when one of them is subject to damage - as it was yesterday - you would not be able to blame MM for something that was entirely outside of their control!!!!

Or did you not get the text or even bother to read the text that MM sent out to all customers telling us what had happened to the fiber optic cable in Catalkoy???????

But carry on and blame MM if it pleases you, it is obviously less work than finding out why you did not have broadband!!
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Post by brian24001 »

Hands up who is getting more than 20% extra for the pound compared to when they took out a MM contract




Case dismissed
The wife keeps complaining I never listen to a word she says ............. or something like that.

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Post by waddo »

Just like to add a bit here - to keep you thinking!

On the 17th of Jun 2013 I re-newed my contract with MM. It cost me 865TL for the next 12 months. The exchange rate on that date was 2.93TL to £1.00 so actual Sterling cost for 12 months was £295.22. Considered that a reasonable price for the service and the bandwidth available in those days and was happy - along with hundreds of others - to pay that amount.

Now MM is putting up their charge by 20% - shock, horror, we can't afford it, its theft, scandalous, something should be done about it!!!!!
OK, so they have offered to let us all re-new now before the price goes up on the 1st of Jan 2017 - terrible, should be stopped, they will be the only one's who put up their prices, they are going out of business - don't do it but change to another ISP as quick as you can and so the story goes.

I did a quick little calculation based on all sorts of things and thought you might be interested:

This week I re-newed my contract with MM for an additional 12 months (new expiry date is Aug 2018). It cost me 1299TL!! The exchange rate on the day I re-newed was 4.35TL to £1.00 so actual Sterling cost for 12 months was £298.62.

Well, I consider that a rise in price of £3.40 over 3 years is not too bad really - but then its up to you in the end!!!
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Post by Smiler »

Yes Waddo but that only applies to MM customers who have their income in £, for those of us paid in TL it is a different story!

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Post by erol »

brian24001 wrote:Hands up who is getting more than 20% extra for the pound compared to when they took out a MM contract

Case dismissed
Except the reality is that the % of MM's cost base that is denominated in Sterling is around or less than maybe 1% and this to provide the free MM VPN service, a service that I might add is in effect cross subsidised by the majority of our non English speaking customers, for whom it is of little or no value at all, to the benefit of our English speaking customers. Oh how those Cypriots love to milk the English speaking expat 'cash cows'.

The simple truth is, and I can hear the howling and wailing before I even type this, is that if you have income in USD then this future increase in MM prices is almost entirely offset against the fact that you are now getting more TL for each USD of your income that you were 8 weeks ago. If you have income in Eruos the same is true. Income in just about ANY currency other than Sterling and this is true. There is only one reason why this is not true of those with income in Sterling and that is because 'we' in our wisdom (or was it hubris) decided to vote for the UK to exit the European Union. The truth is that those who supported and voted for Brexit by far and away bear more responsibility for the negative impact these increases will have on those lucky enough to have Sterling income than MM does for having to make the increases. Yet some of the loudest accusers of MM being 'greed merchants' here are also some of those who most vociferously supported Brexit. They would seem to have 'missed' how their own actions have contributed to make this inevitable and necessary price increase worse for those with Sterling income. Well I guess they are learning that no you can not have your cake, eat your cake and still expect to have cake after having eaten it, as no doubt our Brexit negotiators will find out if and when we ever actually trigger article 50.

Then we have the armchair experts on the economics of internet provision and how to run a successful business explaining to us all how this increase is a 'wind up' and 'extortionate' and a sign the company is either in 'dire straights' or 'very very greedy'and calling Kemal 'Dick Turpin' and on and on and on. Well Kemal's track record in this area is a public one. Here is a person who before the age of 35 has founded not one but two successful Internet companies, from nothing, here in North Cyprus, one of the most challenging environments to set up such a business. As to the track record and credentials of the the armchair experts offering up their 'wisdom' , well who knows ? The truth is there is not another single individual that has personally done more for users of the internet in North Cyprus than Kemal. No one who has done more to bring competitive pressure to bear on the entire ISP market in North Cyprus, to bring standards of support and service not only up to those in countries like the UK but in some cases to exceed them. Still let's not let truth get in the way of a small minority of English speaking people in North Cyprus favourite pass times of self centred moaning and griping divorced from reality and in some cases the consequences of their OWN actions.

Then we have those individuals I personally have bent over backwards to do my utmost to help, far beyond that which would be provided by any ISP in the UK (and probably elsewhere), at least one of which who is not even a MM customer any more, jumping in to the fray with apparent glee and joy to share their pearls of wisdom about Kemal and Multimax and how to run a successful ISP in North Cyprus.

Then we have the whole 'dammed if you do dammed if you do not' conundrum of MM pre announcing these coming price increases. When MM raised prices without pre warning customers, there was a huge volume of protest, from a small subset of customers (predominately English speaking ones I might add) saying 'why did you not warn us and give us the opportunity to renew before the price increase' ? A small number of customers but producing a volume of discontent way disproportionate to their actual numbers. Now we have warned customers and what we get is 'is MM about to go bust'? speculation and suggestion.

Then we have the opportunist competitors jumping in, like the parrots of a certain TV service provider, who's service, by their own atrocious behaviour here (and on countless other forums I might add) we have been asked not to name, bragging about how they have not and are not increasing their prices. When the truth is that given that their service is priced in Euros, like many things here are, they have, to anyone who's income is in TL, ALREADY increased the effective TL price of their service by 17% in the last 8 weeks. Let them price their services that they sell here in TL and THEN come and brag about how they have not and are not increasing prices I say.

The simple truth is when the value of the TL drops against the Dollar and the Euro then anything where the input costs are denominated or largely denominated in dollars or Euros will lead to an increase in the TL price. If the drop in value of the TL is large the increase will be large. This is something that most Turkish Cypriots know and have lived with for generations now. That people with Sterling income, unlike most Cypriots, have typically had such increases largely mitigated in the past by the increasing value of their Sterling income relative to the TL and this time have not is down to one single factor alone and that is Brexit.

There are time here when a small minority of British Expats, create a noise far in excess of their numbers, based largely on self centred and self serving fallacy and false assumption, to such a degree, that I feel ashamed and embarrassed to be British.

Cased closed - at least as far as I am concerned.

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Post by waddo »

Good for you Erol, put in a manner that all should be able to understand. I had not missed the point about the rise in price hitting your "TL only paid" customers who, as always, carry the brunt of any change in exchange rates that give the "Non-TL paid" a bonus. It just annoys me when the "Non-TL paid simply can not see the reasoning behind any rise in costs.

- REDACTED- Keep up the good work.
Last edited by waddo on Sat 17 Dec 2016 6:55 am, edited 1 time in total.
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Post by countrybumpkin »

Thanks for your excellent words and comparisons, Erol and Waddo. I fully agree. None of us like increased prices but in this instance I think the reasons have been well explained by MM. Having the option to pay contracts etc at the old rate is also a good offer.

As far as guaranteed speeds and connectivity are concerned, nothing is guaranteed and nor can it be. The service provided in North Cyprus is good given the constraints all ISPs have to work under. The old adage a little knowledge is dangerous does sadly apply to some moaners. Mind you us Brits do love a good moan.

MM provide a good service in difficult circumstances. Thanks.

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Post by Munchkin »

[/quote]" I feel ashamed and embarrassed to be British"[/quote]

Well Erol here's the answer to you being ashamed and embarrassed to be British -

https://www.gov.uk/government/publicati ... ip-form-rn

17,410,742 million people 51.9% are not wrong . I just hope the Turkish Cypriots don't sell their soles to Juncker.

Sounds to me Multimax is not happy dealing with Ex-pats if that's the case say so and only sell your services to Turkish Cypriots, we'll see won't we ?

Image

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Post by teatime »

That explains everything then, it's the fault of Brexit. As Kemal blamed it on the dollar and euro then what has Brexit got to do with anything. These "Remainers" will not let it lie.

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Post by PoshinDevon »

Please try and keep on topic.

The last few postings mentioning Brexit will remain but lets not start to drift onto the Brexit argument which has been well discussed. There is a Brexit thread available should anyone wish search and resurrect it.

Thanks
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Post by SatelliteCyprus »

Erol...

In my opinion, some readers, who don't want/need a super duper, expensive internet connection, (who may just want just a 'normal', run of the mill internet connection to do emailing, surfing, a bit of 'youtubing' and to watch UK TV) are entitled to look for an alternative and to register their dismay at what 'they' believe to be 'unfair', especially when in 'their' opinion, they 'may' not consider that they have been presented with a water tight case to support the reason for the price 'hike' (for want of a better word)

Other than to present a comparison price/service which may appeal to these people, I didn't want to get too involved in this, but you 'seem' to want to get me involved by talking about me in disparaging terms and publishing information which is just not correct. All our local sales are priced in Turkish Lira, or whatever currency our customers prefer to use.

Also, he may not be, but Waddo is 'banging' on about this so much that 'some' may think that he is on the MM payroll or has a MM base station on his roof, for which he receives a 'free' internet connection.

Personally, I don't know why you and all the MM supporters are getting so upset over this. Some MM customers are voicing a genuine concern and my advice to you is to treat them with some respect and not to (collectively) ''appear' to be 'ganging' up on them - it just does not look good on the Company. I really don't think that you and the other supporters are doing MM any favours here, but 'you' must know best.

You can present the statistics (and you know what they say about statistics) in whatever way you like for example, using Waddo's figures, lets say that on the 17th Jan 2013 a British Expat' invested £10,000 into Turkish Lira at 2.93TL, he received 29,300TL. So, he needs, or decides to change it back into Sterling at the exchange rate on the day (quoted by Waddo - 4.35TL), he gets back £6,735 - a loss of £3,265 (he may have received interest during the time that he had invested in Turkish Lira, but still a net loss). None of this is MM fault, but it 'may' be a consideration for some of your customers.

With one thing and another, there are many Brit's who are feeling the pinch - they are already paying considerably more for imported items (imported in American Dollars) and most of them understand the reason for this, but why should they be expected to pay more for a service that is purchased by MM (from Turkish Telecom presumably) in Turkish Lira (unless what you are saying is that MM is paying for their Internet Bandwidth in US Dollars ?!?). I understand that the equipment is purchased in US Dollars, but some MM customers 'may' be of the opinion that this is a one off cost at the time of installation so, why 'hike' the 'monthly' subscription charge (if indeed this is the reason for the 'hike')

Can you not just let it lie ? Most of your British customers are retired and on 'fixed' incomes - there are cheaper alternatives and this forum's readers are entitled to hear about them. It's not like I am on here everyday 'pushing' this. This is my first post in months and yours too (I think).

It seems that I haven't lost the knack for raising your eyebrows !

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Post by erol »

SatelliteCyprus wrote:It seems that I haven't lost the knack for raising your eyebrows !
You flatter yourself Paul. The specific reference to competitors who charge in Euros was not aimed at you personally or the ISP company you are a reseller for and clearly so in my opinion, given what I actually said and the fact that Extend do not price their service in Euros. That many of the other services you resell here in the TRNC other than Extend internet you do price in Euros, is merely coincidental.

As to the rest of your post I have no wish to engage in a forum based discussion with someone who years ago told me to my face, with apparent pride, that there was no forum discussion on 'technical' issues in which they could not sow so much confusion and doubt in, that the result would always end up being that no one reading that discussion could have much chance of knowing or understanding anything as a result.

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Post by Ragged Robin »

SatelliteCyprus wrote:Ragged Robin...



BUT, I do I think that you are being a little unfair towards MM. I am sure that they did not 'purposely' set out to do the things that you have said that they have done.

I am sorry you misunderstood me. I had no intention of suggesting that MM had "done things" (I am not sure what) on purpose. Quite the reverse that point of my argument is that organisations which over-extend (sorry pun totally unintended but unavoidable!) do not do it on purpose - they just dont think through the consequences adequately in advance.




If MM is the best ISP in 'your' area, my advice to you is to stick with them - as long as you can afford the new price. If not, give one of the others a try
.

How do I know if MM is "the best" without trying all the others. All I know is it is causing a lot of time wasting problems for what seems to me an awful lot of money but it might turn out the others are worse and it is frying pan to fire. Technology seems to be head I lose tails they win.
The other problem is that changing ISP always means a capital outlay on new equipment and if reduced by advance prepayment means being stuck with one provider for a year!

What do you suggest for those who cant afford the price but still need Internet in order to access their income?

Bearing in mind that a lot of the problems we suffer seem to be based on capacity (rather than speed) I seems to me that the best and fairest sytem would be to charge on a usage (over a basic minimum charge) in they same way that other public utilities such as water and electricity are. but no doubt someone will come up with an incomprehensible technical reason why not.

Another advantage of using our service is that the 'total' internet bandwidth throughput of our connections are not capped at a certain level so, watching TV for 8 hours a day, or more (say) is perfectly OK.


But I dont want to watch TV for 8 hours a day! I can think of nothing more awful! In fact I dount if my total usage of internet , even on bad days when I have a lot of complicated emails, every comes up to as much as 8 hours. I would much rather have less capacity and pay less.

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Post by wizardofmann »

I appologise to you in advance Erol but for a highly intelligent person (For whom I have a lot of respect, ashamed to be British or not) bringing the subject of Brexit into this discussion is ludicrous and has no relevance at all. I have never seen so much drivel! How could Britain pulling out of Europe affect the success or failure of Multimax? And the introduction of the exchange rates into the subject is again not only irrelevant but makes very little sense and does not add up. Reading it backwards is entertaining and makes more sense! It's taken me five years to understand the Cypriot way of business ethics.....I will leave it there before I get banned. However, if you need any advice on running a business and need a consultation just get in touch but make sure you can afford it as 20% on top of my £300 hourly hour rate may just turn you off ( couldn't find a smiley showing £ signs.

I wish you and everyone at Multimax a very Merry Christmas but I will defer the prosperous New year bit for now to see how things pan out.

Lastly a very Merry Christmas to all members of this forum and I meen all, including the persons who keep this forum going.

Nick


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Post by SatelliteCyprus »

Ragged Robin...

I have just made the most basic of computing errors by typing a 'lengthy' reply to you into the text entry box, without 'periodically' copying the text. With a tap of an incorrect key and the Wizadry of Google Chrome, the result was that I lost it and please believe me when I say, that I just 'can't' bring myself to type it all again.

In making this 'basic' computing error, I have maybe, saved you and other readers, the displeasure of having to read through it, so here is the 'gist' of it.

2Mbps Internet Connection (69TL per month, 205TL for 3 months, 380TL for 6 months and 699TL for 12 months) and at this Festive time of year, I 'eXtend' the offer to you of paying a 150TL deposit which, should you live in an area where we do not have 'good' coverage and the connection does not meet your expectations and you wish to cancel the agreement, we will return the deposit to you following removal of the equipment.

If your usage is as you say it is, this connection should be fine for you and will provide you with a considerable cost saving over your current supplier.

One last thing. I do hope that competitor rivalry doesn't spoil this thread. All the ISP's 'seem' to have enough customers to survive and the few customers who are not happy and are looking for a change should be allowed to try and find the ISP who is able to offer them a good Internet connection in the area that they live, at a price that they can afford.

This situation isn't unique to MM, we too have customers in problem areas who, as a result, have patchy connections. The coastline is 'full' of devices competing for radio bandwidth, suffering interference and the current weather conditions are not helping.

At this Festive time of year, spare a thought for those in the first line support teams of all the ISP's with the 'sometimes' thankless task of answering the phones and listening to the problems of 'frustrated' customers and the engineers who risk their lives climbing on wet, slippy rooftops and up high structures with freezing cold hands, to fix problems, but most of all, spare a thought for those less fortunate than ourselves, who are not only facing a bleak Christmas, but an uncertain future, trying to survive in the Battle Torn Countries around the World without even the most basic of resources that sometimes, we are 'guilty' of taking for granted.

Good Will to All Men and Merry Christmas

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Post by sparky71 »

I think that I have already answered your questions in my previous posts, but yes, we do speak English because we are British and we do answer the phones seven days a week. We do offer a free UK TV service, Movies, Box Sets and Catchup facility with the purchase and installation of one of our UKTV Boxes (no monthly payment)

Ha Ha answer phones seven days a week, called three times this week and only called back once and still waiting regarding android box problem supplied by you and thinking of changing Multimax to another supplier I don't think so.

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Post by SatelliteCyprus »

Hi "sparky"...

I have looked at your profile and we don't have a customer with your 'real' name that is based here, or according to your profile information, in the UK so, there are two possibilities:-

1. You are not our customer and are confusing us with someone else

2. You are our customer and have used a false 'real' name to register with Kibkom

I notice that you have said that we 'have' returned your call - did we answer your query when we returned your call ?

Also, reading your post, I can't tell what the problem is, so I don't know who you are, or what the problem is, but if you think that it will help, I am more than happy to discuss it here

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