Revolut card problems.

inverno · Post by **inverno** » Tue 03 Aug 2021 7:58 am

We have been using a Revolut card with very few problems for over 2 years. We have always found it a very easy and efficient way of paying bills in North Cyprus.

On Sunday evening at 9.15 pm we received a notification from Deliveroo in UK saying that we had made a purchase for £39.14.
We immediately reverted the payment (within 1 minute ), froze our physical and virtual card and contacted Revolt chat to report the problem. We were advised by them that the purchase had been made by a one off disposable card generated by our Revolut app.
They assured us that the transaction was cancelled and could not reappear as it was a disposable card. The chat was left open to be recontinued in the morning.

The next morning we discovered that the charge had been applied to our account again at 1.00am. This time it was a finalised payment and could not be reverted. There was no app notification received regarding this payment. On continuing the chat with Revolut they said we needed to complete a charge back form which we duly did and was quickly rejected by Revolut. They stated that there was no evidence of fraud on our account and would not be receiving any refund !

This post is here to warn Forum members who use Revolut of possible problems. The moral of the story is that you should restrict the usable funds in your account to a minimum . Top up your account before you wish to purchase something and don't leave too much in your account to be at risk. We hope that whoever was the recipient of our £ 39.14 meal enjoyed it!

Trigger · Post by **Trigger** » Tue 03 Aug 2021 8:51 am

How strange. Surely revolut can do something? How do you know that it may not happen again? Personally, I wouldn’t accept that and take it further.

inverno · Post by **inverno** » Tue 03 Aug 2021 11:01 am

Hi Trigger,

We are looking at options to try and retrieve our money but Revolut won't help. It will not happen again as we have cancelled our account with them.
Posting here was an attempt to warn folks of the pitfalls of what can happen when dealing with Revolut.

Mr Chinnery · Post by **Mr Chinnery** » Tue 03 Aug 2021 11:53 am

Would it not be worth contacting deliveroo to see where the order was delivered. I’ve never used them but you would think they take some details when a order is placed.

Asia111 · Post by **Asia111** » Tue 03 Aug 2021 12:21 pm

You can also protect yourself by switching OFF contactless payments or online payments. Switch back ON only when you need to