Anyone had e mail asking personal details to update PayPal?

[Panchocat]

Has anyone had e mails asking for details to update their PayPal account for secure purchasing on line. I am a bit wary of responding to it as it is asking for personal details and it has been filtered to my junk box also I have been hacked before.
Any thoughts please?

[Mozgor]

DO NOT give them any information - sounds like a phishing email, you should alert Pay Pal.

Moyra

[snowdrop]

Hi Panchcoat we havnt had that email but weve had some disturbing fone calls of late asking us by name to turn on our commputer immediately as we have so many viruses on it, the caller has a very strong Indian/Pakistani accent and is quite forceful in the way he tries to get me to do as he asks, even Im not that niaive and when I ask him for a contact number he quickly rings off but he waits a few days and calls again with the same waffle, its not nice because I can imagine some people may fall for it.

[snowdrop]

Hi Panchcoat we havnt had that email but weve had some disturbing fone calls of late asking us by name to turn on our commputer immediately as we have so many viruses on it, the caller has a very strong Indian/Pakistani accent and is quite forceful in the way he tries to get me to do as he asks, even Im not that niaive and when I ask him for a contact number he quickly rings off but he waits a few days and calls again with the same waffle, its not nice because I can imagine some people may fall for it.

[snowdrop]

Sorry didnt mean to post twice.

[Soner]

Never give your details Out. If it does not have your email address in the To: section or your name in full then it most definately not from PayPal. Also PayPal will not email you reuquesting details, and finally, when the To: area if blank then this is definately spam.

If there are any attachments or links to do click on them. Just delete or add to you spam folder.

[zarafet]

Yes I get loads of these for paypal and several banks. Don't open them, don't click on the links, just delete them. If you are worried there may be a problem with your account then open a new browser and go to paypal direct as you would normally and if there is a problem it will tell you there, but there wont be. I seem to get more phishing from so called financial institutions then ordinary emails. Never open any account from an email link, always come out of it and open it as you would normally. Hope that helps.

[Panchocat]

Thanks everyone, that's what I figured too, especially as I have been hacked before.

[LooseBoots]

Some of them are very good. We have had a paypal one. Also had from from the Taxman saying had a refund and the site looked very genuine. if it hadn`t been for the fact that I had been trying to get a refund for ages and like credit card companies they don`t believe in e.mails and you either have to phone or send written letters.
Most genuine ones say " DON`T CLICK ON THE LINK BUT SIGN IN THE NORMAL WEBSITE"

[paddywack]

Good advice is, if you are not 100% sure of sender, delete the email.

[Marions]

Yes, I too have had Pay Pal, and Banks (with whom I don't bank) etc, etc, but never investigate further, and in fact normally report them as phishing. If you are not sure how to do this, open the web site in question and look for advice on phishing and then forward the e mail you have received direct to the company from whom it was supposed to have come.
I know when I was in Australia they used to check back and sue anyone who was trying such schemes.

[Royalcorpsoftranspor]

Do not for goodness sake respond to this email copy it & send to Pay Pal.

[andrew4232]

we all get them, the easiest way i found round this was to use an email address only for paypal ie if you normally use hotmail open a gmail account keep that one only for paypal etc i find it works as its not tracked as you dont use it on any other sites

[Schoie]

This is the responce we received from paypal when I reported them for the same:

From: webform@paypal.co.uk
Date: 04/14/12 20:18:26
To:
Subject: Questions About Spoof or Phishing (KMM26754124V31094L0KM) :ppk4
Thanks for your email. To help you as quickly as possible, here's some
information we feel will most likely suit your needs. Below is
information about 3 Spoof/Phishing processes. Please find the solution
that best fits your needs.

A. How do I know if an email is from PayPal? (Spoof)
B. I've received a phishing or spoof email, how do I report it to
PayPal?
C. What is unauthorised account use and how do I report it?


Phishing emails are fake emails that attempt to collect your
personal and financial information. These fake emails often link to
illegitimate (spoof) websites that encourage you to enter personal
information (for example, credit card numbers, passport or driver's
licence number, and account passwords).

You'll know that an email is not from PayPal when:

- The email uses a generic greeting like 'Dear user' or 'Hello,
PayPal member.' We always address you by your first name and last name
or the business name on your PayPal account.
- The email requests financial and other personal information. For
example, an email from PayPal never asks for the numbers of your bank
account, debit or credit card, or driver's license. We also don't
request your email addresses, your full name, your account password, or
the answers to your PayPal security questions.
- The email includes an attachment, a software update to install on
your computer, or a hyperlink.
We ask you to report any spoof emails you receive to help us combat
online fraud. We use the emails you send to investigate and take action
against the people involved.

Here's how to report a phishing email:

1. Do not change the subject line and do not forward the message as
an attachment.
2. Forward the email to spoof@paypal.co.uk.
3. Delete the email from your inbox.

Here's how to report a suspicious (spoof) website:

1. Go to http://www.paypal.co.uk and click 'Safety Advice' near the top of
the page.
2. Click 'Safety Tools,' and then click 'Learn More' under
'Fighting Fraud.'
3. Click 'Report Fraud.'
4. Complete the form and click 'Continue.'

We review this information carefully. We can usually let you know
the results of our review within 3 working days.

- If you provided any personal information in response to a
phishing email or on a spoof website, change your PayPal password and
security questions immediately.
- If you provided any financial information, contact your bank and
your credit card issuer and tell them about the situation.
- Review your recent PayPal account activity to make sure that you
authorised all of the transactions.


HOPE THIS HELPS

[amadoresblue]

Yes. I forwaded it to spoof @paypal. They checked it, confirmed that it was a scam and thanked me for reporting it.

[maggykurt]

i received that email every day on my yahoo account,
seems like yahoo going to burst their own spam filter lol

[timaloy]

this is were forums hold there own,a lot of people would be naive on the phishing problem,once they read these posts ,they are alerted,they will be more careful,latest scam to beware of in the uk is the parcel not delivered scam,ring this number to collect...this will be a premium line ..charged at £25 + per minute..i rang bt to see why they allow this misuse of premium lines but they state they cant stop it?(they get there cut)my point is if it cost BT £25 per minute..they would soon stop it

[Keithcaley]

...this will be a premium line ..charged at £25 + per minute..i rang bt to see why they allow this misuse of premium lines but they state they cant stop it?(they get there cut)my point is if it cost BT £25 per minute..they would soon stop it

I agree that there are many scams involving the use of 'premium Rate' numbers, but I fear that timaloy has overstated the case by a factor of 10, see: -

.................... http://www.phonepayplus.org.uk/For-the- ... guide.aspx
.
.
.
.
.

[timaloy]

not to sure on that one Keith...,i believe some subscribers can charge far higher charges on what you've posted,when i asked BT about these and why would anyone would knowingly pay these prices they stated that some people are willing to pay these huge charges,£25 /min ,as they provide a service..doctors,lawyers, financiers,etc etc subscribe to this ...my answer to them ,to prevent fraud,was why don't they have a simple warning before connection on these lines, warning of these costs,thus if it is fraudulent you can hang up before meter starts ..easy

[timaloy]

here is one example


Subject: Postal Scam:

Can you circulate this around especially as Xmas is fast approaching - it has been confirmed by Royal Mail. The Trading Standards Office are making people aware of the following scam:

A card is posted through your door from a company called PDS (Parcel Delivery Service) suggesting that they were unable to deliver a parcel and that you need to contact the m on 0906 6611911 (a Premium rate number).



If you call the number and you start to hear a recorded message you will already have been billed £315 for the phone call.

If you do receive a card with these details, then please contact Royal Mail Fraud on 020 7239 6655.
For more information, see the Crime Stoppers website:
http://www.crimestoppers-uk.org/crime-p ... ivery-scam

[Keithcaley]

....not to sure on that one Keith...,i believe some subscribers can charge far higher charges on what you've posted,.....

Well, I can only say in my defence that the link that I posted - http://www.phonepayplus.org.uk/For-the- ... guide.aspx - is to the UK Regulatory body concerned with the price of premium rate lines...

If you're right, then it would mean that even the 'Industry watchdog' doesn't know what is going on

We're Doomed, I tell ye - Doomed!

[Keithcaley]

here is one example


Subject: Postal Scam:

Can you circulate this around especially as Xmas is fast approaching - it has been confirmed by Royal Mail. The Trading Standards Office are making people aware of the following scam:

A card is posted through your door from a company called PDS (Parcel Delivery Service) suggesting that they were unable to deliver a parcel and that you need to contact them on 0906 6611911 (a Premium rate number).



If you call the number and you start to hear a recorded message you will already have been billed £315 for the phone call.

If you do receive a card with these details, then please contact Royal Mail Fraud on 020 7239 6655.
For more information, see the Crime Stoppers website:
http://www.crimestoppers-uk.org/crime-p ... ivery-scam

Okay! - I looked at the crimestoppers website, and it says that the email that you have quoted is a HOAX - it simply is NOT true that you could be charged £300 + to ring that number: -

http://www.crimestoppers-uk.org/fraud/t ... e-65455465