Suspicious letter/email from Halifax Bank

[benjaminbutton]

Yesterday I received a direct Email from the above (in the past I have always been directed by Halifax to my account if they need to communicate with me). It explains in great deal the ramifications of people expecting to receive their new Debit Cards ending 4 particular numbers, the present one is due to expire end of January 2023. All the bumpf and information at the bottom of the letter is in very small print and looks genuine but I'm still suspicious as I've never had a direct communication before. The other thing that gives me a worry, is the lack of highly decorated Heading at the top of the letter.

I understand there is a web site I can go on to that informs you of scams doing the rounds. Could someone inform me what it is. Thanks.

[Hair Cut]

Halifax will not send a Debit or Credit card here.

My wife has to put our daughter's address.

[benjaminbutton]

Yes I know that, that's why its going to my UK address. Been with them 20+ years. My suspicion is aroused because I've NEVER had an ordinary email from Halifax and only communications from them have meant I went into my account and open up from there.

[pc4854]

I think you are right to be careful. My bank will only communicate through their website.

[alphamike]

From a genuine Halifax email
To help you spot a genuine email, we always include your name and part of your postcode. If you're ever suspicious:
• Forward the email to security@halifax.co.uk before deleting it.
• Or call us on 0345 602 0000 (+44 1132 798302 from outside the UK). Speak to an adviser 24 hours a day, 7 days a week.

[benjaminbutton]

I think I will contact their security number directly from their web site, rather than as a link on the email itself. Its going to be a real pain if Halifax really have sent out thousands of replacement Debit Cards with incorrect numbers printed on them. What with all the postal strikes in UK and natural sluggishness here it could be months and months before I receive replacement card which has been sent to UK address.

[Nc2016]

Are you expecting a new debit card?
Mine always has different last 4 digits to previous card.

[Mowgli597]

Place your cursor over the email address that the message says it’s from.

If it DOESN’T end with halifax.co.uk then it’s a scam.

The same applies to any suspicious email - if the address it purports to be coming from doesn’t end in a genuine format then it’s spam.

[benjaminbutton]

Nc2016. Exactly, apparently all those expecting a new card with four particular new numbers have been posted a card with an incorrect number stamped on, and a replacement new card posted to them (post office system permitting.) In the meantime we have to use our present card and hope we receive another corrected card before this one expires.