Singing Pegasus praises once again

MnM · Post by **MnM** » Thu 28 Sep 2023 1:55 pm

Left for Erçan at 6am yesterday morning (Wednesday 27th) for an 8.25am flight to Sabiha Gökçen.

Flight delayed twice until 10.20am so we missed our 11.00am connecting flight from SG to Stanstead.

Arrived at SG, airport staff directed us to Pegasus desk already set up just before Immigration.

The Pegasus personnel there had already booked us onto the next available flight at 9.50pm and in the same seats.

Took us to an Ibis hotel nearby for food and drink, basic but adequate, welcome and free and had a kip in the room.

Picked us up to go back to airport at 6pm. Took off on time and arrived at Stansted 11.15pm - and the baggage too.

Pegasus were very well organised throughout. Their customer service is certainly commendable and something they no doubt pride themselves on.

Well done Pegasus.

Groucho · Post by **Groucho** » Thu 28 Sep 2023 4:13 pm

We have had very good flights and organization experiences with them too

alphamike · Post by **alphamike** » Thu 28 Sep 2023 5:08 pm

Glad to hear of the positive experiences. Used to use them years ago, with no problem. Unfortunately age and health makes it far easier to travel with Turkish Airlines via Istanbul to Edinburgh, so not really a choice to head to Stansted any more. Not bemoaning Turkish Airlines, never had a problem with flights with them.

Butterflyaway · Post by **Butterflyaway** » Fri 29 Sep 2023 6:55 am

One additional good point.

We had paid for our choice of seats, then a 70% offer on seats came through.

Cancelled allocated seats, got refund and re-booked better seats with 70% off.