Cyprus Star On-line problems

[Aitchie]

Is anyone else having problems accessing Cyprus Star on-line news paper?

[Soner]

I have managed to access it. They have changed the layout and are using very large PDF files, so depending on your internet connection, you may not be able to open the pages, even with broadband it takes a few seconds to open..... this is not good. I can understand that they want to offer crisp clear pages, but they need to reduce the resolution for screen use only from 300dpi to 72dpi. This will allow pages to be downloaded faster and should not affect the clarity.

[Soner]

Pages also mixed up and missing.

[kaiserphil]

Good job I didnt renew this year then!

[Aitchie]

Thanks Soner
I am using my works connection which isnt very good and does not appear to be handling the changes too well, I think I will probably have to cancel my subscription as it is only at work that I need to use it, thats a pity because it was a good way of keeping up to date with current issues when I am off the island. Thank goodness for the Kibcom BB, it will be my only connection to TRNC current issues. Keep up the good work.

[Aitchie]

Next question is: Does anyone know how to cancel a Cyprus Star subscription?

[Soner]

Oh dear, don't cancel, I am sure it is just teething problems. Give them a chance to sort out. lol.

[Aitchie]

I will give it a week or so and see how it goes, thanks Soner

[Marions]

Please don't panic,. I have the same problems. Guess it is having teething problems, but please all of you don't pull out your Cyprus Star teeth yet! The office is now aware of this, but as it is Sunday of course nothing can be done, but hopefully tomrorow someone will look at the problem.

I just wish that we could offer a proper Newspaper on line as opposed to a magazine, but that is something hopefully in the future, as it requires a software that we have not yet got (I believe!). However, this matter IS beinglooked into and hopefully will be resolved very soon.

So please stay with us. We DO appreciate that YOU are imporrtant. With no readers we have no reason to exist!!!

[Aitchie]

I still cant get access, same black pages with the horizontal numbering!!

[Marions]

iS the problem still ongoing, or is it solved. If not, I will have a further word with the office.

[ham on brown]

I paid my sub yesterday,but am still waiting for my comfermation email.

[Aitchie]

Marions
I am still having the same problem, I tried emailing by reply this morning to my original confirmation mail I received from CS at the start of my subscription, I explained the situation but have not had a reply as yet. If it persists with tomorrows edition I will have no option but to cancel my subscription, I wont be paying for a service that I cant receive!

[Aitchie]

Good News!! I have now got access to this weeks paper, it appears to me to be in the original format, they may have reverted back to this until they resolve the new format problems, the imprtant thing is that I can keep up to date with the TRNC goings-on when I am out the country.
Well done Cyprus Star.

[ham on brown]

I was able to view last night. Thanks star.

[Marions]

Good, good good, Glad you are able to read now. I have just taken a look (been out all day) and you are correct in that theyhave gone back to the old formula. Don't know what they will do in the future - i will try to findout when I go into the office . (solely out of curiosity, of course). I always find it a little slow to download, but once done I can flick backwards and forwards with the pages - last week I could not.

Thanks for your patience to all those who had a problem. Hope you find the news fascinating form afar. Never a dull moment out here.!

[ham on brown]

Got problems loging in, just got a blank page. It was ok when the numbers were at the top of the page but now it's changed back its just blank. Not good

[Marions]

Oh dear. As I say, I can read it O.K, but I have to wait for it to fully download or open (whatever terminology one uses).

I will pass on the message to the office, but doubt anyone will be around until Monday, and not sure who is meant to deal with it. But will get the message passed on.

Hope it rights itself. anything to do with the speed of the server????

[ham on brown]

Thanks Marion's. thanks for that. Like I said I could read it on Thursday but not today. I am on an ipad,maybe that has something to do with it. I've opened it in a different browser but still the same.

[Marions]

strange! i am not an IT geek but all I can say is that it opens O.K. in mine. maybe an Ipad does make a difference, but I leave answering that one to the experts. Maybe Soner know,s cos he is a clever IT lad! As I say I have passed on a message, so........

it must be infuriating. (not that soner is a clever lad, but tha tyou cannot access something you have paid for.)

[Aitchie]

Ham on Brown
Did you have to download an ‘app’ to be able to view CS on your ipad? anytime I have tried to connect with my ipad2 I am told that I cant do it (in tech talk of course) I normally use a PC for my weekly fix but would like to have the option to use the ipad as well, when the connection problems are fixed out.
This is the second attempt with this post, dont know where my first one went!!

[Soner]

Try again, just logged in and seems like they have reverted back to the old layout.

[ham on brown]

Atchie. No app, wish there was! it worked on ipad when cs updated there system last week,but for some reason they have now gone back to the way they did it before. So looks like money back please,because I only have ipad, not used windows for years

[ham on brown]

Soner,you on a mac, or ipad? Or windows?

[Soner]

Windows.

[ham on brown]

Still can't read the online paper have sent two e-mails,no reply. How do I get my money back if they don't reply to e-mails??