A question for Geeks

sophie · Post by **sophie** » Mon 10 Mar 2014 8:04 am

As I'm a virtual techno-phobe i need some assistance with my Wi-Fi router which has worked very well since it was installed some 5 months ago. However, I had to move it for a couple of hours last week in in doing so the 3 "spikes" on top were moved as well. I've put it back exactly where it was but now I can get no reception upstairs at all (Upstairs has never been as good as downstairs, but i was warned that would happen when it was first installed) I'm sitting here now, watching little green lights flicker around, but there doesn't seem to be as many flickering lights as before and no matter how I gently move the "spikes" around Help would be appreciated. , I can't see as many as there used to be. Sorry for the technical description, but it's the best I can do!

CatalkoyChris · Post by **CatalkoyChris** » Mon 10 Mar 2014 1:33 pm

It should not be that delicate. I switch mine on and off all the time and move it about. Unless you have a massive house or ten foot thick walls reception nowadays should be OK.
Try switching it on and off again, giving it plenty of time between tries. The spikes on the top should be OK, are they finger tight screwed in?
Have a look at the lead which attaches to the phone plug, might be worth trying a cheap replacement or borrowing a neigbours which now know that works.

As it is only five months I don't think it unreasonable to phone the company up. They should not charge you for a fix, and moving it should not break it anyway.

It could be the receiver end. I.E. the laptop/tablet/phone which might need a poke in order to reconnect again.

If you have a techy friend get them to have a look.

Hope these suggestions are useful to you.

Chris

sophie · Post by **sophie** » Mon 10 Mar 2014 2:10 pm

Glad someone considers themselves a Geek!! We don't have a huge house but if you consider the router is bottom LHS of a square and the room that have become "blank" is top RHS then I guess it is a lot of concrete to go through. "spikes" are finger tight! I have had two other suggestions (a) buy another cheap router for the room in question and plug it straight into an electric socket on the wall and (b) play around the with the button on the RHS of the router which switches a battery off and on. Its a small laptop (?) notebook which I'm trying to fire up and yesterday I couldn't even listen to the iplayer radio, let alone TV, and I do miss "Have I got news for you"

sophie · Post by **sophie** » Tue 11 Mar 2014 10:50 am

Couldn't sleep last night so switched on QI at 3am using BBC iPhone and reception was perfect, so I suspect it's down to bandwidth. Not many people switched on at that time of the morning I suspect.