NTV Problem

[Becker]

Anyone having probs with NTV this evening?Wont load or do anything.Internet is good.

[rocking]

About an hour ago we had a large blue squares out quarter of the screen, but turned off and rebooted, ok now 8.20 pm

[Becker]

Ours still same 21-00.Will have to make contact to see if there is a problem.

[lilnrob]

just sent an email with no reply just told that we are connected to customer support!!!! - oh tv just came back on but with lots of freezing.

Lil

[dap2410]

We are having the same problem, no NTV service since around 6.30pm. Tried the NTV so called Live Support Line, no help at all. Sent out email asking for HELP, lets wait and see if I get a reply. Who do we turn to now MM have passed the buck!!!

[lilnrob]

sent an email to NTV - The following came upo

You are now chatting with Rahul Dev (Technical/Customer Support) - Technical/Customer Support
21:02Lil Small: have now rebooted on numerous occasions with no luck - please can you explain what the problem is?????????????
Rahul Dev has left the conversation.
Click here to leave a message.
The conversation has ended. - this was 21.17
Click here to take a short survey about this live chat.

i'm not sure i want to take a survey - might not be able to keep my patience any longer...........

my point being what's the point in having an email connection when nobody answers it??

moan over....

[Mollie the cat]

Why does it take so long to load the TV channels every night!!! Drives me nuts!!!

[dap2410]

lilnrob:
We have had no NTV service since 6.30pm, time now 11.25pm still no NTV service on TV.
At 9pm I when I asked the NTV Live Support if there was a problem with the service I too had the same so called Technical/Customer Support guy online that introduced himself as Rahul Dev, and yes there came back in reply to my query :- Rahul Dev has left the conversation.
Click here to leave a message to take a short survey about this live chat.

I would say; I think some more customer service training is in need here!!!

I give up!!!!!!!!!!

[Jonnie]

The good news it they have reduced the price! UK standard is 20 yoyos and premium is 30 yoyos.

I know this service issue is frustrating but I think you have to take it in context a bit. It is an internet based "under the radar" system and will always be subject to issues but just about every system here is. My mate has just lost his Sky TV as have many others.

In the UK 1 person I know had an arial fitted when it went wrong they took a week to come and fix it. Another had a Sky issue, took 4 days to fix after numerous phone calls to a call centre in Scotland!

I have not come across this Rahul Dev but have had conversations with someone called Todd and one called Kumar and they have been helpful.

[oldie]

The help line is a complete waste of time.when you do get lucky and connect with someone they invariably leave the conversation half way with very little help apart from suggesting re connecting power line and router. Anyone who has complained regularly wll have already attempted this.
Mine worked ok via laptop so assume problem with Mag box and software.
.

[Jonnie]

It cannot be a complete waste of time, I have used it about 4 times all without issue therefore such a broad, condemning and sweeping statement is in fact incorrect. Sorry!

[TRNCVaughan]

It cannot be a complete waste of time, I have used it about 4 times all without issue therefore such a broad, condemning and sweeping statement is in fact incorrect. Sorry!

Agree. I have had reason to ring the help desk in the past and they have always helped me out.

[lilnrob]

could we have the help desk number please - I was under the impression you could only contact via email

tks
Lil

[mickhm]

I wish they would fix the channels they have instead of adding more that you can't watch