No television

[tansycat]

Hi there

Anyone else having this problem? We are with Multimax have internet connection etc but no picture on the television not even the Al Jazera comes on. Any ideas what the solution could be for this.
Thank you

[Keithcaley]

Have you tried turning everything OFF - actually unplugging the mains supply - counting to 20 (or go and make a cup of tea, to calm your nerves ), and then starting again from scratch?

If not, - do it!

[rocking]

Had problem all day but tonight had a message from NTV who said they are doing repair work and there would be no tv from midnight, just tried mine and goes on, but will be doing this update to get rid of all these problems. It is also on the NTV homepage. Hopes this helps.

[Jonnie]

I do not know where you are getting your TV service from but it is important to remember that internet based systems everywhere have their drawbacks. It you are getting UK based TV from an internet connection it is subject to lots of unknowns such as internet services off the island and demand from other parts of the world. You have to look at the bigger picture to do otherwise is a bit like blaming your kettle lead for your kettle not working when there is a power cut.

[kbasat]

http://www.ntv.mx/upgrade

[Mollie the cat]

I had the same e mail about the upgrade however, no NTV this morning, it says no internet connection but I do have internet hence this message? I have tried rebooting Etc, still no joy, maybe they are still working on it?

[Jonesy299]

Same here (internet no problem but NTV login page says'WiFi Connection: Off'). Does anybody else have this problem? I can't seem to get any of NTV's web pages up either??

[solic200]

On my screen it just says one word maintenance.

[sophie]

Doesn't worry me one little bit having no TV during the day and like others I received notification that they were going to be turned off for a period of time (think it was from midnight) What does confuse me that people seem to be watching the same page, but are getting a different messages. How come?

[kbasat]

Same here (internet no problem but NTV login page says'WiFi Connection: Off'). Does anybody else have this problem? I can't seem to get any of NTV's web pages up either??

Its perfectly normal for ntv box to say 'wifi connection:off' because box does not use wifi(wireless) to connect to the internet, it uses cable.

Other than that, if your system still does not work, you need to upgrade your device firmware and/or contact NTV support as far as I know.

K.

[TRNCVaughan]

Has this problem been resolved?
My TV is displaying the NTV blue coloured menu of channels but they seem to be for a Scandinavian subscriber. I've turned everything on and off a few times to no avail.

[Mollie the cat]

Same here, nothing! I have just submitted a ticket, obviously no reply from them!! I have the channels displayed but no picture or sound. I also lost at least 15 favourites.

[Spud50]

I can't get Tv on the mag box but can on my laptop. No 'live support' at the minute so can't contact them. Mollie did you email them?

[Mollie the cat]

I put a ticket in on their web site.

[Mollie the cat]

I can also access the channels on my laptop but not on the TV?

[TRNCVaughan]

If NTV are reading these posts, one would think they would enlighten us here. v.poor customer relations.

[teatime]

See my post on other thread regarding this, although it said at the top of the page that live support was off, I went into it and got an answer, they were able to help me restore programmes in mag250 box.

[huggiesbob]

Same here in LAPTA programmes show up but no pictures or sound Internet ok.been like it all day

[rocking]

Nothing on my tv at all Karsiyaka

[Spud50]

Teatime what did they tell you to do? It might help the rest of us.

[Jonnie]

Have a look at the NTV thread I put instructions on there to cure it.

[DieHard]

The instructions work we now have TC thanks Jonnie.

[WotNoDeeds]

Yep all gone boobs up here to switched to XBMC for t.v. or maybe TVCatchup on win 8.1

[ljarvo]

Yes the instructions worked for us as well thank you

We now have telly!

[WotNoDeeds]

Don't panic all is under control ! e-mail from NTV support =


Thank you for contacting us. The NTV free channels, available for Multimax subscribers are not available at the moment, due to an upgrade, which we are finalizing. We will get them working by the end of this week. We are sorry for the inconvenience and we thank you for your understanding.
Should you need anything else, do not hesitate to contact us.

Best Regards,

[muffin]

Solution to lack of NTV is available on the other post running on this subject and it does work - just follow it very carefully.

[teatime]

Teatime what did they tell you to do? It might help the rest of us.

So sorry, been out since I posted but looks like Jonnie passed on the relevant info, not sure I would have remembered it as well as him, so thanks Jonnie.