Multimax (Nicosia)

[Xtreme512]

I heard they are closing down their offices in Nicosia. My package will end in early July. Can someone recommend me a good WISP?
I want at least 10Mbps with low latencies and no fair usage BS.

Thanks.

[kbasat]

A new ISP has taken over MM Lefkosa customers which will be serving from the same offices.

There is no need to look for a 'new' ISP and just renew with them.

Kemal

[Xtreme512]

What's the name of that WISP? What are the new packages and prices? Is there a website for it?

[turtle]

I wonder how many customers paid 12 months up front to beat the non price rise now to be told they have sold out ?

[Xtreme512]

@turtle: I don't care if they continue to give the same service until my account expires.

Yet, it is unlikely I'm gonna renew my account this time.

[WotNoDeeds]

Turtle: It would indeed be interesting to know how many MM customers paid upfront to beat the price rise (that never was). If/when Mm sold out, these funds would certainly increase the worth of the Company and make it more attractive to any potential buyer.

[erol]

So much concern and interest and speculation from someone who is no longer a MM customer and from someone who afaik has never been a MM customer. It really is not that hard to speculate about motives is it ? Just as you are doing in regards to MM.

At the end of the day if your really believe that MM lied to it's customers with intent to deceive them in order to benefit itself at their customers expense, as you are clearly making out here is the case, despite that actually being entirely untrue in reality, then I would suggest you simply do not use MM services. Oh but then neither you or Turtle do use MM services.

[cambridge]

As a reasonably satisfied MM customer am I missing something. Has the company been sold on ? Or maybe in the process of being sold?

[erol]

As a reasonably satisfied MM customer am I missing something. Has the company been sold on ? Or maybe in the process of being sold?

MM has not been sold and is not in the process of being sold. What has happened is we have stopped offering service in Lefkosia and decided to concentrate on the area north of the mountains, from Kayalar to Tatlisu. MM's Lefkosia customers are now being serviced by a company called Freenet. This is not the first time MM has rationalised the areas in which it provides service. Historically we used to provide service in the Famagusta area but made a decision to stop such provision in this area.

[Hector]

Having just renewed my MM for another year (at the same price as last year) the only difference I found was that the 'restricted downloads' time is now from 4pm until 2am and not midnight. No idea why that extra 2 hour restriction has been brought in.

[WotNoDeeds]

Turtle and I merely wondered how many people had paid upfront. Personally, If I hadn't paid upfront, I wouldn't have lost a year's subscription. A reasonable enquiry, in the circumstances, I would have thought and of interest to other subscribers.

[Xtreme512]

Overall, I was a very happy customer of Multimax, it is true that they are very good and if you happen to live in an area where Multimax serves, go for it... Before they shrink even more.
Now I think it is very unprofessional of them to not notify the users in Nicosia before closing. Freenet is the one who took over? There is literally nothing about them on Google and I suppose their service isn't "free" lol.
Not to mention that I still see Multimax's user-interface on my account panel and can't do anything on it because it says you are no longer bla bla.

I repeat my question, what are the packages and prices of Freenet, in detail? As I couldn't find anything on web.

@erol: I heard months ago, Multimax also closed their offices in Manisa/Turkey. So, first Famagusta, Manisa and then Nicosia.
@Hector: I know, that is dumb and also they didn't update their site properly but none of the WISPs here update their sites accurately or they don't update at all.

[erol]

Having just renewed my MM for another year (at the same price as last year) the only difference I found was that the 'restricted downloads' time is now from 4pm until 2am and not midnight. No idea why that extra 2 hour restriction has been brought in.

This is not quite the case and it's a little bit tricky to explain but i'll try.

There are two things here. There is the time period in which we count usage and then there is the time at which we reset and remove any speed restrictions applied because usage in peak periods was over certain levels.

The period in which we count usage remains the same as it was - 4pm to midnight.

What changed is the time at which we reset any speed restrictions applied. This is now 2 am rather than midnight and the main reason we made this change is that in order to reset speed restrictions this required a brief disconnect , typically of less than 30 seconds but frustrating none the less if you were say streaming video content. Such a reset at 2am affects far fewer customers than a reset at midnight was.

So if you have not exceeded any usage tiers between 4pm and midnight, then any usage after midnight to 2am will not be counted or cause you to go over a tier or be slowed down. If you have exceed a usage tier in the period 4pm to midnight and been speed restricted as a result, this restriction will not reset and be removed until 2am (or shortly after), where as before this change it would have reset at midnight, or shortly after.

I hope that makes some kind of sense ?

[erol]

If I hadn't paid upfront, I wouldn't have lost a year's subscription.

From MM's perspective If you had not paid upfront AND required internet access from MM up to and including the very day you left the island, you would not have lost a year's subscription. It was the combination of these TWO thing's and your decision not to use other solutions (like POA) that resulted in your loss.

A reasonable enquiry, in the circumstances, I would have thought and of interest to other subscribers.

Well hopefully any MM subscribers or potential MM subscribers that use these forums are already more than aware, thanks to your many posts on the subject across multiple threads, that it is not possible to both have MM service until the day you leave the island AND also make use of MM's unique unprecedented offer that allows subscribers to break a term contract early for any reason and without penalty. I will also point out once more that in the entire time that MM has allowed customers to break term contract early for any reason without penalty, of the 10's and probably hundreds of customers that have availed themselves of this offer, the means by which we refund pre paid contracts in such cases has only ever resulted in two customers not getting their refund. Yourselves being one of those two cases. So whilst I thank you for your ongoing concern for our customers this is hardly something that to date has affected significant numbers of customers and is unlikely to do so in the future imo.

[erol]

I repeat my question, what are the packages and prices of Freenet, in detail? As I couldn't find anything on web.

I do not know the answer to that question in terms of renewal of service (as far as I know existing contracts will remain at same levels and price until the term ends) but I will find out for you Xtreme512 and get back to you when I have.

@erol: I heard months ago, Multimax also closed their offices in Manisa/Turkey. So, first Famagusta, Manisa and then Nicosia.

Yes it is true that MM did 'experiment' with offering service in Manisa in Turkey but after a short period decided to close that operation down. I can really only tell you or confirm the 'what'. My role within MM is not one that makes me party as to the 'why's' of such decisions. I can speculate and probably better than most as a MM employee but I do not know.

@Hector: I know, that is dumb and also they didn't update their site properly but none of the WISPs here update their sites accurately or they don't update at all.

Actually the change in terms of the reset time if you go over usage tiers between 4pm and midnight was and is updated on the website, but the change is 'subtle'. It is in the part that says "*Any speed restrictions applied as a result of exceeding traffic management peak usage limits are automatically removed and reset at 2 am of the following day they were applied." Before this used to be midnight and say midnight on the website, when we changed the reset time to 2am we did update the website. We did not send out general emails to all customers about these changes because they really do only affect a small subset of customers and are not easy to explain and probably would have confused more customers and than it informed. These are never easy judgement calls to make.

[Navek]

Erol wrote...
"in order to reset speed restrictions this required a brief disconnect ,
typically of less than 30 seconds"
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Why extend the time, when only a small subset of customers will be affected?
Customers over their limit will now have a further 2 hours of buffering
Compared to a brief disconnect!
I can't see any advantage for any customers at all.

I know I often reach my limits, and suffer buffering because of this,
usually after 11pm, sometimes earlier, until after reset.

It's not been too bad this winter, as the clocks didn't change, DST/Daylight saving time.
If DST is reinstated this year.
I might not be watching the 2nd half of some Champions League games

I do normally put my IPTV set top box on standby, when not in use,
but I'm not the only one using it.

I am not happy about the reset change.

Oops, time for bed

[erol]

Why extend the time, when only a small subset of customers will be affected?
Customers over their limit will now have a further 2 hours of buffering

The need to have a brief reset of the connection, in order to reset connections for those who have exceeded peak time usage thresholds, applies to all customers. Only a small subset of customers exceed peak time thresholds but all are subject to the brief disconnect. Thus moving the reset time to 2am brings benefit to all customers at the 'expense' only of those that have exceeded peak time usage thresholds.

Navek if you are willing could you PM me your MM user name because (depending on which package you are on), speed restriction as a result of exceeding usage thresholds in peak hours should not cause buffering per se and if this does appear to be happening on your connection I would like to investigate what is going on in your case.

[Brazen]

Am a Multimax customer and have just installed an iptv TV system. I am honestly disappointed that the internet for the last 2 evenings has been so poor that watching TV was not possible. How on earth can it be so slow when allegedly we are supposed to receive 12mb which should be more than enough to cope? I understand that we are not always going to get 12mb, but surely 2-4mb is not too much to expect?

[Keithcaley]

Am a Multimax customer and have just installed an iptv TV system. I am honestly disappointed that the internet for the last 2 evenings has been so poor that watching TV was not possible. How on earth can it be so slow when allegedly we are supposed to receive 12mb which should be more than enough to cope? I understand that we are not always going to get 12mb, but surely 2-4mb is not too much to expect?

I think that you need to ring Multimax at the time when you are actually experiencing the slow speed issue so that they can see what is happening, and investigate. It probably won't do any good contacting them when the issue is not present.

There are dozens of different factors which can cause this sort of problem, some of them under your ISP's control, and some of them under your control, but until you and they pin down the cause, you won't cure it!